Growing Your Meetings In CyberSpace

As increasing numbers of people search for information on the Internet, it becomes more imperative to have a compelling Website to promote and support your meetings.

Here is my list of "The Seven Most Important Things You can do Online":

1. Identify all your Online Markets

It's a common mistake to focus your attention on the obvious target audience for your meetings site - the potential attendees.

But many other types of visitor may find your site, and it's important to consider whether they're important to you, how you want to engage them, and what outcomes you'd like to achieve with them.

Visitors to your meetings Website might include:

• past / potential attendees

• suppliers / vendors / exhibitors / sponsors / insurers

• Board members / employees / volunteers

• content seekers

• media

• job seekers

• competition

"Content seekers" is the term I use for members of the public who may not be regular customers or members of your organization, but who find you through a keyword search because they're interested in the content of your meeting. If you admit the public to your events, this is an important audience who might require different communications from your regular participants.

If you're looking for publicity, don't forget the importance of a press center. This should be very easy to find, and should contain all the information that a reporter would need to cover your event - they're usually under tight deadlines and will really appreciate this.

I include "competition" in this list because many people have asked me whether it's dangerous to put too much good information on your Website "in case the competition sees it". My (somewhat obvious) answer? "If your competition can't see it, neither can the people you're looking to attract!"

2. Set your Goals

This sounds self-evident, but is often overlooked. You can't evaluate your return on investment (see #7 later) if you don't know what you want to achieve. What will be your measures of success for this site in terms of your meeting? What are the key outcomes that you want - registrations, exhibitors, media attention, ongoing discussion forums, etc.

Also consider the expenses of the site against any potential savings - for instance, if you're implementing online registration, you want to be satisfied that your system can replace (and hopefully improve on) your real-world processes in a cost-effective manner.

3. Make it About Them, not You

Your site should be written from your visitors' point of view, not yours. Does your meeting description page clearly recognize why the reader might be there - what's in it for them to attend your event, and why they should care? What are the problems or issues that they might have, and how will participating in this meeting address them?

Include some testimonials from previous attendees giving clear examples of how they've benefited from this event in the past. Third party endorsements are worth far more than your own promotional text. They should be spread throughout your site, not relegated to a separate page (because few visitors will go to it).

4. Make it Easy to do Business With You

It's all too easy to throw online roadblocks into the paths of your visitors, perhaps without even realizing it. A couple of my favorite examples of this are:

• Site search engines that return "no results found", making the visitor feel foolish. Clearly they're looking for something, so offer to have a representative call them - or provide further help with your search process

• Asking for registration details prematurely, before you've created enough trust with a new visitor. Privacy issues and concern about spam are major barriers to volunteering personal information.

5. Every Page of your Site should Have a Strategy

Whatever the outcomes that you want from your site, you need to ask for them. Too many Web pages end weakly, with no clear calls to action. Don't make your visitors have to work to decide what to do next - they won't! Every page on your site should have a strategy - invite the visitor to interact with you, or go to the next page, but make it easy and obvious.

So, at the appropriate place in each page (or at several points in the page), include a link to the appropriate form - "register for this meeting", "ask for an exhibitor packet" - or whatever invitation may be relevant.

6. Practice Multi-Channel Integrated Marketing

Offline marketing activities, such as postcard campaigns can be extremely useful in driving traffic to your Website. Think of all your marketing tactics as inter-related, and not as separate.

Don't rely on search engines to bring traffic to you - there are many other ways to create online buzz:

• paid advertising - e-zine sponsorship / banners / pay-per-click searches

• public relations and coverage on other sites

• placing articles by your experts and speakers on sites and in publications read by your target audiences

• and of course, targeted e-mail marketing to your existing mailing lists

7. Measure your Success

The keys to evaluating the return on investment in your site, to improving it, and often to further business development ideas can be found in your Web traffic reports. These show what visitors are looking for, how long they spend on the site, where they go, where they leave, and what rate of response you get to the various calls to action.

These reports can be daunting - a mass of figures, graphs and URL's. But I'd strongly suggest that someone in your organization should understand them. Otherwise, you're shooting in the dark with your Web investment.

About The Author

Philippa Gamse, CyberSpeaker, is a Web strategy consultant and professional speaker. Check out her free tipsheet for 23 ideas to promote your Website: http://www.CyberSpeaker.com/tipsheet.html. Philippa can be reached at (831) 465-0317.

Web Development Company CEO elected to NJRCC Board of Directors TransWorldNews (press release) Founder, president and CEO of Web Development Company Hudson Horizons, Daryl H. Bryant, was recently elected onto the Board of Directors for the North ...

Mashable's Weekly Guide to Social Media & Web Development Jobs Mashable (blog) But we'd like to help in a more direct way, too. Mashable's job boards are a place for socially-savvy companies to find people like you. ... and more »

topseos.in Recognizes the Best Indian Web Development Firms for November 2009 Online PR News (press release) Online PR News – 18-November-2009 – Plymouth, IN- The Best Indian Web Development Firms have been chosen by topsoes.in for this month. ... and more »

3D Web development critical to HPC growth EE Times India The 3D Web development is critical to the growth oh high performance computing. "Nothing is more important to the long term health of the HPC industry than ...

Twitlicious - Republican/Democrat conceit, joining the Trump Network and ... MarketWatch Quick note to start - I need some interns for web development, stock mkt research and other stuff. No pay to start, but foot in the door. ...

appendTo Releases Industry-Leading Support, Training Solution to the jQuery ... PR Web (press release) “Corporate IT teams and web development professionals are increasingly seeing the value of using jQuery's sustainable, open source JavaScript library for ... and more »

Advaiya, Inc., Announces Cutting-Edge Microsoft SharePoint and Silverlight Web ... PR Newswire (press release) KIRKLAND, Wash., Nov. 17 /PRNewswire/ -- Sandy Sharma, CEO of Advaiya, Inc., a leader in new technology and Web site development, today announced Advaiya's ... and more »

ASP Web Development Team Leader ashdowngroup.com This is an excellent opportunity for an experienced Classic ASP Developer to take a Team Leader / Project Manager position within this leading online ...

Web Development Innovation Set To Disrupt Matters Scoop.co.nz (press release) The days of spending thousands of dollars on web development fees for small to medium sized businesses are over, that's according to Andrew Hendrie, ...

Washington Post

Lavish parties are out, but events focused on charity are in Washington Post For at least four years, the Web development and interactive technologies firm in Kensington has held a potluck and donated what a party would have cost to ...