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7 Questions to Understand Your Customer Better
Customer service questionnaires can help your clients better understand their requirements. Your clients can benefit by: * Focusing on immediate project requirements On the other hand, you as a service provider will have a clearer understanding of what your clients want. This will help you to suggest your clients the exact services they need.Here is a sample questionnaire that we have developed. We found that it is helpful to customers and can even improve your closing rate of sales by 20%. 1. Website objective: 2. Among the following features, please rate 1-5 which ones you would want for your site. (must have=5) Content management system 3. Who will manage content for your site? Me and my staff only 4. How much are you willing to spend per month for server hosting? Less than $30/month 5. How many hours are you or your staff willing to spend learning to manage your site (how to add pages in the new system, how to moderate users, essential HTML tags, etc)? ___ hours total 6. How man hours per week are you/staff willing to spend for site management (adding content, updating site, managing users, etc)? ___ hours/week 7. When do you expect to launch your new site? __/__/____(mm/dd/yy) Sanjib Ahmad, Freelance Writer and Product Consultant for Business.Marc8.com - Top 10 Business Best Sellers. You are free to use this article in its entirety as long as you leave all links in place, do not modify the content, and include the resource box listed above.
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