Web Hosting Geeks' Blog » customer support

Shared Hosting Complaints: Compiled and Counted

Art — Sun, 20 May 2012 10:25:33 +0000

Over the last month or so we have been meticulously counting up all the little complaints and problems you, our readers, have been experiencing with some of the largest names in the business. We’ve exposed everyone from iPage to JustHost, from HostGator to HostMonster, from Web HostingPad to WebHostingHub. During all of this, however, we’ve also noticed a few similarities between the complaints. In fact, we’re almost positive we could compile a list of a few issues that all shared hosting providers suffer from. We’re so sure of it, actually, that we already did it. You’ll find that list below, broken up into sections that best detail what our readers have been clamoring on about. However, before we dive into that set of meat and potatoes, we feel as if we owe you a quick roundup of who faired the best during our investigation. We’ll try to keep things level with you as we round the corner to:

Who’s Complaints Were the Least Drastic

This is a tough category to create, as it’s somewhat subjective, and largely the number of complaints we received about a host had to do with the number of users the host actually provided for. To say it another way, the more people using a host, the more likely we are to get a few complaints here and there. However, we can point a few clear winners, in no particular order.

First and foremost, HostGator tended to do quite well for itself. The provider is far from perfect, and suffers from most if not all of the complaints listed below, but on the whole we feel the hosting provider will still do quite the job if you’re looking for a spot of cheap and efficient shared hosting. We also feel like Web Hosting Hub is a solid option, based on the sort of reviews we received. Sure, sometimes the tech support reps don’t have an immediate solution, but the performance and hardware at the core of the company appear to be rather solid. And lastly, we’ve heard some strange things from the FatCow camp, but on the whole, they also appear to deliver where needed. Best of all, their tech support really does seem to be as cracked up as it ought to be.

Hosts to examine before signup, at least according to customer reviews in our database, are HostMonster, iPage, and WebHostingPad. All of these companies offered somewhat decent service, but based on the amount of complaints we’ve hauled in over the last few months, we’re willing to bet they’re not quite as solid as they’d have us believe.

Now that the juicy details are out of the way, let’s jump on down to a full look at some of the complaints and ailments that all shared hosting providers suffer from, as told to us by hosts users:

Unlimited is Impossible:

We’ve known this for a while by just looking at the technology involved, but it is quite nice to hear our readers say it, as well. By all indications, there doesn’t seem to be a shared hosting provider alive that can offer real, honest to goodness unlimited hosting. You see, shared hosting technology simply doesn’t allow you to soak up as much power as you need, or as much memory as you might want. We haven’t really got a problem with these limitations, however we do have a problem with hosts that charge you for “unreasonable use”—of which there were quite a few. As such, be wary of the unlimited services claim, and always ask the host if they have any sort of limitations you should know about.

Tech Support Not Calling Back:

This isn’t a breakup story, it’s the real, cold truth about web hosting. According to our readers, it seems fairly common that a web hosting provider’s tech support representatives will occasionally drop a call, not respond to an email, or otherwise disappear from commission, leaving our readers (or potentially you) in the lurch. Obviously this is a bit of drag, and we’d hate to see it happen to anyone. Depending on the severity of your problem, this may or may not be a deal breaker, but either way, expect it from time to time with virtually any shared hosting provider.

Money Back Hard to Get Back:

We’ve seen this with enough hosts that we feel it’s worth mentioning. According to many of our readers, it appears that getting your money returned from a money back guarantee is something of a tricky ordeal. In the best case scenario, you may have to talk for a while with a tech service representative. In the worst case scenario, you’re looking at a company that doesn’t answer your cancelation emails or calls, leaving you with the same plan you’re hoping to dump before the time limitation runs out. There’s not much you can do to prepare for this, except read the user reviews located on our site first, and then hope for the best if you come to this bridge.

Uptime is Not Always Transparent:

On another note, we’re also getting many, many reports from our users that the 99.99% guaranteed uptime simply doesn’t exist within the realm of shared hosting. We’re not particularly surprised, though we wonder how companies can get away with advertising such a promise. You see, at the worst, we’re seeing reports that shared hosts like JustHost are only online for 70% of the time. In other cases, the service may cruise along fine until, all of a sudden, things are halted for as much as three days at a time. No matter how you skew this, it’s a terrible thing, especially when your website is the lifeblood by which you live. If you need constant uptime and cannot live for a second without your website’s continued presence on the Net, we’d suggest you look for a more dedicated hosting option, rather than shared hosting: At least according to what our readers have been saying.

For more customer reviews and complains visit out User Reviews section.

Battle of the Giants: Linux and Windows Compared

Art — Tue, 03 Jan 2012 09:25:44 +0000

In the world of superior web hosting, there’s really only two main competitors as far as your operating system goes—unless you’re willing to be some kind of mad scientist, that is. Essentially, every webmaster must face the same battle during the earliest span of their career, staring at that blank server box while wondering, “Should I load this up with Windows, or will Linux get the job done?” We’re unabashedly pro-Linux, but that doesn’t mean there aren’t points for both. In fact, the uninitiated among us may quickly find themselves in over their heads without a little guidance. So with that in mind, we’d like to present our unbiased review of the major differences between a Windows-based and Linux-based server experience, starting from the ground up and arriving at the frilly stuff on top. And when putting the two head to head, there’s really no better place to start than with:

Security – Winner: Linux

In terms of raw security, it’s really quite hard to do better than any available Linux distribution. This has to do with the very way in which Linux is coded—including Unix branches of the operating system, if you were wondering. Unlike Windows, Linux has a superuser known simply as “root.” To access this level of control, a webmaster must have a direct connection to the server shell, as well as the password of the server itself. Once this link has been established, an administrator can do basically anything they’d like to the server, including the hacking and stealing of precious data. However, because this level of authority requires root access—and simply cannot be had any other way—it’s nearly impossible for an artificial-intelligence based virus to “hack” into a Linux system. The probe would first need to tunnel into the server, establishing itself as a secure connection. Next, it would need to know the master password, which theoretically could be hacked, though to little purpose. Once inside the server, the bug would still need to pass several security checks to access privileged folders, guaranteeing a much harder fight than with Windows.

Windows, it’s worth noting, features little to no administrative control, a la the “root” user. Rather, the server establishes a single account as its admin, and then ties a password to that user. However, because of the registry that lies at the heart of a Windows system, it’s relatively easy for a digital worm to wind its way into the heart of the hardware, accessing files as it pleases and relaying the found data back to another server: Or worse! All in all, Linux simply cannot be bested in terms of its superior security from outside threats.

Support – Winner: Windows

However, Windows does have the upper hand in terms of technical assistance and support. Because Windows is a proprietary operating system, it comes fully backed by a team of Microsoft specialists that will help and guide you through any unexpected errors or struggles. These lines and forums are available 24/7, 365 days a year, and can assist with any and all malfunctions. They will typically even perform some of the procedure for you, saving you the need to get your hands dirty with code.

Linux, on the other hand, historically comes with no dedicated technical assistance, save the community itself. And though the world of Linux troubleshooting is alive and well across hundreds of forums spread out across the globe, there’s simply no solid body to deal with the thousands of Linux variations and distributions that float freely in existence. Rather, it is ultimately the webmaster who must deal first-hand with technical complications, and if no quick solution is available, that webmaster’s server may be in real steep stuff.

Cost – Winner: Linux

That being said, Linux easily takes the cake in terms of raw overhead investment. Rare is a Linux distribution that costs anything, as most are available for free via the GNU public commons agreement. Furthermore, should some enterprising webmaster wish to create their own variation of the operating system, they’re fully licensed to do so, as Linux is typically available in its entirety for free redistribution. Windows, however, must be purchased with a server license, which can be quite expensive. Further, technical assistance and software come at a premium, where Linux is loaded to the gills with freeware packages optimized for the system. But as mentioned, this corner cutting in a budgetary sense also comes with a lack of dedicated problem solving support. The difference is really like buying a used car, as opposed to leasing one: Should a problem arise with the used automobile, you’re very likely up a certain creek without a means of locomotion. Should the leased vehicle fail, there’s always an helping hand nearby, ready to handle your needs.

Performance and Up-Time – Winner: Linux

Lastly, if you’re looking for the final word in performance and up-time, Linux is hands down your top pick. A Linux system absolutely never requires a reboot because of a software update, nor does it ever necessitate a restart to unclog the processes. The operating system has been designed from the ground up to create dedicated threads for each open application, activating these threads when needed and closing them when unneeded. This not only preserves processing power, but ensures that no program can “go rogue” behind the scenes, eating away at your server’s resources and potentially causing a meltdown. Windows, on the other hand, typically faults at the background level, leaving software doors open with the lights running. To keep a Windows server clean, a frequent tune-up and maintenance sweep is typically required, in addition to an occasional system reboot. Each of these requires down-time, and without a backup server on-hand to deal with the lost connectivity, you’re potentially facing irritated end-consumers. All in all, there’s simply no more efficient way to run your server for extended periods of time—Linux up-time is typically measured in years—than with a Linux distribution.

Common Web Hosting Terms And What They Mean

Art — Tue, 27 Sep 2011 12:08:27 +0000

If you’re new to the world of web hosting, you may find yourself swamped with endless lists of terminology that sound like Greek to your fresh ears. Website hosting, like any other tech industry, comes with its own unique retinue of words, many of which aren’t necessarily self-explanatory. However, that doesn’t mean most of them can’t be explained in a few short sentences.

To help ease you into the modern trends of web hosting, we’ve compiled a handy list of the most common terms in the business. We’ll do our best to explain them, but if you find yourself befuddled after we’ve done our best, don’t hesitate to hit up Google: There are plenty of more complex definitions out there, and we won’t blame you for skipping our more generalized information.

We’re ready if you are, Astronaut, so buckle up and get ready for blast-off! Here we go, Major Tom:

Domain Namee: A domain name is the exact URL title of the site you’re looking to host. For example, Google’s domain name is www.Google.com. There are two parts to the domain name, that being the name itself, as well as the .com address. This doesn’t have to be .com (There are lots of other options, including .us, .org, .edu, etc.) but you need both to have a domain name.

Nameserver: If a domain is your address on the Web, nameservers are the phonebooks. Once you’ve registered a domain name, it’s these server banks that log your registration and “agree” that you’ve locked down that space. This usually takes a while, but once it’s done, it’s like your domain has been etched into the pavement concrete of the World Wide Web.

Technical Support: This one is a bit more explicit, but it might still need some clarification. Tech support is the organization you call when something within your server has gone wrong. The body you dial will be different depending on which operating system you’re using, but you’ll still have to ring these gurus, no matter who or where they are. Server tech support is no different than tech support for your credit card or computer: It’s just tailored specifically to your hosting experience.Some host companies offer professional US based technical support services.

Data Center: This is where the physical servers are actually stored. This is the building where all of your files are stored on a block of memory in a case. In essence, it’s the warehouse where your server is treated like a piece of cargo locked into a crate.

How to Get Cheap Web Hosting that Doesn’t Remind you It’s Cheap

Art — Thu, 08 Sep 2011 12:07:28 +0000

Web hosting in our economy must acknowledge that it is a buyer’s market. Even if you are restricting your options to inexpensive web hosting, say, under $12 per month, you have more potential candidate companies than you can list. Thus, you know that you can get it cheap, but ensure that you also get it good.

With the number of web hosting companies out there, a compromise between cheap and quality can be obtained. The hard part is finding out who they are. Just about every web host has a pretty store front. What you want to know is what’s under the hood. Fortunately, there are a few ways you can find this out before committing any money and effort.

Good tech support – The new best feature

It doesn’t take much to run your own web host: you can actually do it from your own home. Now it’s not the technology that’s hard to obtain, it’s the people who know how to explain it.

It may be surprising given how desperate so many people are for jobs, but the truth is that the entire IT world has a reputation for bad customer service, one which is unfortunately well-earned. To be fair, it’s not a problem which is restricted to the dot-coms, but there are certain truths about a web host’s existence that help feed this problem (for example, almost no support is face-to-face, leading to an “out of touch” psychological dynamic).

If you want to find a web host with good tech support, send ones you are interested in an email with a question that’s a bit difficult and a touch complex, but still reasonable. Here’s an example: “I notice there’s a new version of PostgreSQL, which I use for my site. Do you plan on getting it?” Then, focus not just on the content of the answer they give you, but in how honest it sounds: that may sound difficult, but when you see several answers side-by-side, it’s not as hard as it might seem. Notice, for example, whether or not they address you by your name.

Age before beauty

It may be tempting to go with a flashier web site on the assumption that that must automatically make them experts. Don’t believe the hype. Being pretty is not the same as being functional.

Look instead of how long they’ve been around. If they have at least ten years of consistent operation, then you can reasonably assured that it’s for a reason, and that they’ll be around tomorrow as well. This isn’t to say the newer web hosts are necessarily unreliable, it just means that you’re taking a bigger risk.

Know your features

Some features are worth more than others. Some are meant to sound exciting but really aren’t highly technical. Some hosts may offer you lots of email addresses for your domain name, but in reality this costs almost nothing to do. Better to get a user-friendly control panel or good spam protection.

In truth, really bad web hosting is hard to come by, but you still don’t want to prove it still exists. Use some simple litmus tests, and you should have no problem having it not just good or cheap, but good and cheap.

Protecting your Data when Web Hosting Services Disappear

Art — Wed, 17 Aug 2011 17:47:58 +0000

As a society we increasingly rely on web hosting services to protect our data and provide it when we need it. We always assume the data will upload to an account, blog service or web page. That is because we always accept that the services will be available tomorrow. However, over the past several years there have been numerous examples of providers that have completely disappeared taking gigabytes of data with them.

Here One Minute, Gone the Next

It is safe to say, nothing lasts forever. The web hosting providers we trust with our data can vanish in an instant. If this occurs you must always have a plan which will protect critical information and allow you to easily bounce back.

Web Services that have disappeared

One example of a web service that shut down was GeoCities. Due the emergence of free software blogging and free websites, it is not surprising GeoCities disappeared in 2009 when Yahoo pulled the plug. Unfortunately Yahoo did little to preserve the many sites that were on their servers. Luckily, there were third-party efforts to retrieve and save the contents of those websites.

Another instance of a disappearing web service was Windows Live Spaces which was shut down in March 2011. Luckily Microsoft gave users the option of migrating their content to WordPress. Even more recently, as of May 24, 2011, Yahoo’s MyBlogLog was eliminated by the company. Unlike GeoCities, this time around Yahoo provided tutorials as to how to migrate data from the websites.

Main Indicators of Dying Companies

There are several warning signs you should look for that could indicate the potential for a shut down. First, there is a list of websites and services produced by the Archive Team that are dying. If the site is listed there, it is best to take your data elsewhere or back it up. Also, by reviewing the company’s numbers, some issues could be uncovered. Although financial statements are not always available, following news stories about the company could reveal a great deal of information about their future.

Other Warning Signs

Other signs include the decline in the quality of service, a decrease in third-party support and sudden changes in the terms of service. Basically any strange changes within the company could indicate its downfall. If you notice abrupt changes, it is always best to be proactive and do some digging into the health of the service. Don’t forget to check their customer reviews. Here at Web Hosting Geeks, we have almost 6,000 hosting reviews of the most popular web hosting services.

Companies can be here one second and gone another. Luckily there are many warning signs that could be indicators of a dying web service. Nothing is certain in life and web services are no exception. Therefore, always keep an eye on the company that holds your most sensitive information.

New Customer Support Options at HostingZoom

Art — Wed, 27 Jul 2011 04:38:02 +0000

Web hosting provider, HostingZoom, recently launched around the clock phone, ticket, live chat and email customer support. HostingZoom offers a variety of web hosting services including cPanel clustered failover, VPS, reseller and dedicated server hosting. Customers will now have instant access to knowledgeable training sales and technical support staff anytime of the day to ensure quick responses to questions regarding their accounts.

Providing an Unparalleled Level of Service

Since HostingZoom continues to expand, it is important that their customers have an unparalleled level of service to ensure they receive the most value from cPanel hosting solutions. The support is fast, reliable and available at anytime through a number of different mechanisms. Also, the hosting provider guarantees quick response times for every inquiry. This includes even the most complicated technical issues.

A Statement from HostingZoom

HostingZoom representatives published a statement saying that the key to maintaining their brand image is through an increase in high quality support. This expansion has been a lengthy process and is only the beginning of the company’s goal to establish the best reputation in the industry for customer service. Also, since customer support is their top priority, it is a continuous improvement process.

24/7 Support is Basic with all Hosting Packages

The 24/7 support is standard with all clustered, VPS, cPanel dedicated server hosting and all other packages. If a customer needs assistance with any aspect of their hosting account, customer support will be available and ready to answer questions. The numerous support options allow customers to reach the support staff in a method they feel comfortable. Should a technical issue occur, HostingZoom is available to assist its customers.

HostingZoom Company Information

Located in Houston, Texas, HostingZoom is a privately held firm with over ten years of hosting experience. The firm has powered thousands of enterprise and personal websites allowing for the development of unique identities and branding across the Internet. HostingZoom services include, clustered hosting, web design, SSL certificates, cPanel dedicated hosting, VPS hosting, reseller hosting and web design.

Any type of additional support for web hosting providers can only strengthen the business. Adding around the clock customer service is one of the most important aspects of a successful host. This allows clients from across the globe to have questions answered immediately. The move toward this multi-channel support should increase the number of new account holders at the provider.

What Does Web Hosting Support Entail

Art — Wed, 20 Apr 2011 21:04:39 +0000

The web hosting industry is extremely broad and diverse, so it can be somewhat difficult to properly define the boundaries of what is provided within hosting support. Web hosting encompasses and incorporates nearly every aspect of Internet technology into a single solution, so understanding related concepts is very important when requesting assistance from your host’s support staff.

There are so many aspects of building an online business that are facilitated by the use of a web hosting account, including but not limited to web design, custom scripting, website creation and promotion, and e-commerce. Within the web hosting account countless tasks can be completed that facilitate various steps in building a successful network of sites, including but not limited to link building, control panels, keyword optimization and research, on-site search engine optimization, IP addresses, bandwidth, disk space. However, not all of the aforementioned aspects of site creation/promotion and server administration are covered by web hosting support.

Inquiring about the Terms of Service

The extent to which service and support is provided varies depending on the terms of service of the hosting provider. Although it may be difficult to decipher the exact meaning of many clauses and phrases within the fine print of the web hosting agreement, it is fairly simple to contact a web hosting provider via phone or e-mail in order to inquire about what level of assistance is provided with the hosting plan. For example, there are two types of dedicated hosting plans – managed and unmanaged. Unmanaged hosting plans include customer service, but not extensive technical report. On the other hand, fully managed dedicated hosting plans include full technical support related to all aspects of server management.

Understanding the Boundaries of Web Hosting Services

Web hosting is basically a service that allows you to lease a web server, and that provides technical support related to the administration and management of that web server. Many web hosts also provide additional assistance related to script installations, task automation, and even site creation. However, there is a limit to the amount of support a web hosting staff can provide in relation to certain topics. For example, a web hosting support staff may be able to walk you through the process of setting up Cron jobs for scheduling server administration tasks, or even installing content management systems for your site such as WordPress, but they will not be able to assist you in creating a custom design for your site. Such a job would have to be outsourced to a qualified web developer or programmer.

Comparing Methods of Support

Different web hosting providers offer different levels of support through various contact methods, including phone, e-mail, live online chat, and even text messages. When examining the terms of service related to a web hosting plan’s included customer service, it is important to compare the methods of support provided and look for hosting providers that offer as many methods of contact as possible. Ideally, you’ll want to choose a hosting company that lets you chat with online representatives 24 hours a day.

Technique of Web Hosting

Dmitry — Sun, 16 Jan 2011 16:16:48 +0000

The technique that allows computers or servers to host web sites is known as web hosting. The facility of web hosting is provided by various service providers. Web hosting is important as it enables a user to access any site in the world. Also, it allows one to store textual and visual information, apart from other Internet matter on the website mediums.

There are various kinds of website hosting services from which you can choose from. Some companies provide you web hosting services for free, while some charge the user. There are certain drawbacks of using free web hosts. This is because there are certain limitations regarding the services they provide. Moreover, a user is not provided with customer service, and is not provided uptime guarantee. The limitations on bandwidth, advertising and edit sites may hamper the growth plans of a company.

Thus, it is advisable that you pay for the web hosting service. However, a user should take into consideration his needs before selecting a web hosting service provider. Depending on a users data transfer, disk space and other necessities, the service can cost him anything between $1 to $5000 per month according to his usage is extensive. Also, the payment can be done on monthly, annually or semi-annually basis.

In addition to your needs, web hosting reviews must also be taken into account before selecting a web hosting service provider. The reviews or ratings of the service providers are available on the Internet. Various service providers can be compared on the basis of price, traffic and space. One should also take into account the bonus or additional features provided by the web hosting providers. It is advisable that one should read the blogs regarding the web hosting service providers. They help you get a realistic feedback and thereby help you in selecting the best web hosting service provider.

Some of the other points that must be considered while choosing a top web hosting service are,

1. Bandwidth
2. Server Space
3. Control Panel
4. Support
5. Script access

The bandwidth capacity should be more than of 10 GB. However, it does not make sense to pay for capacity which you will not use. For people who run small businesses, bandwidth of one gigabyte is enough. The same holds true for server space. For personal use, 50 megabyte capacity is sufficient. Select the web hosting service provider that offers a user 24/7 customer service. This is because, in case of a problem, the customer centers will solve your problem. One can also visit their site and read the FAQ’s, since they add to the knowledge of a person.

The control panel provided by the service providers should be a simple version as will be easy to use. Make sure that the web hosting service providers facilitate you with script access. It may not be required at that moment but, may be useful for future purposes.

Since the best web hosting service adds efficiency and success to the business, due consideration must be given in selecting a service provider.

Web Hosting Guide

Dmitry — Thu, 13 Jan 2011 17:26:18 +0000

Looking for and buying a reliable web hosting solution is an imperative decision. Whether you are doing online business, providing important information or sharing views online on a common interest, you need a reliable web hosting service that will allow online visitors to browse through your site effortlessly. It is only powerful web hosting that allows your website to be downloaded, browsed and updated in minimal time.

Trying to identify a web host can be a very daunting task especially when there are so many available nowadays and all of them promise one thing or another. Hence, it is crucial that before you jump in, you do your own homework or research for selecting the most appropriate web hosting company for your website.

With the changing trend of technology, web hosts are also changing. Most of them provide various services in addition to their basic ones. Say if you are running an e-commerce website, then of course you need high end security and a medium through which you can manage your web content efficiently. There are many tools that facilitate this, however if your web hosting service is not reliable then you can miss out on serious revenues and prospective clients.

Once you have determined and identified what web hosting services you require for your online business, it is then time to enlist certain web hosting features and options you must consider. You can find below some of the most important aspects of web hosting:

Disk space and bandwidth

You should know how much space your website would need and approximate data it will generate. When we talk about disk space, well, it’s actually the amount of storage assigned to you by the web hosting provider. The bandwidth is the amount of traffic that is allowed to access and leave your website. In case your website has a lot of graphics then you would require higher storage area and greater bandwidth.

Programming tools and the OS

You need to be sure that your website is uploaded through secure servers using the latest Operating System. Most web hosts run on a UNIX based operating system, usually Linux or BSD. For the running of various web applications you would require ASP, .NET, MS SQL, SBS and for these you need a Window based host.

Pricing Aspect

You need to compare pricing before you finalize a web hosting service. Some may provide you better services but at low pricing. It’s not always true that the best hosting services are always the most expensive. Do your research and then finalize.

Support, Security, Guaranteed uptime and Backups

Security and backups are two very important aspects that you need to consider. You should always choose a web hosting service with reliable telephone support. Some also offer 24/7 support through local or toll-free numbers. In case you are running an ecommerce website then security is one aspect that you just cannot discard. Your web hosting service provider should be such that they can monitor things round the clock and ensure no unwanted intruder can hack your site. After all it’s your website and it is really worth looking into this aspect of web hosting.

Cancel the Phone – It May be Time to Move Customer Support to Chat

Art — Tue, 07 Dec 2010 20:21:02 +0000

If you are an online business owner you’ve, no doubt, jumped into the world of ecommerce. Ecommerce has sparked such a revolution that four out of five businesses have online stores. The idea is that the product and the store are available all the time, unlike a traditional brick and mortar store. But how does this affect customer support?

The Old Method

A lot of individuals feel left in the dark with modern customer support. Phone trees and automated phone lines make reaching a real person seem like a fairy tale. Constant cut backs in budget have forced most companies to cut back on telephone support. This, in turn, has left a lot of customers in the dark. Most of these efforts make customers feel like money more than people. Modern customers also don’t wait nearly as long for help as customers years ago. The world, as a whole, has grown to a “want it and want it now” mentality. However, a really good alternative is live support help chat.

Live Support Chat Advantages

Live support chat has many advantages. One of these is that the customer no longer has to play with the phone tree or deal with the automated hotline. Most customers that had to cope with these old fashioned ways would give up and end up not buying the products at all.

Online support chat is cheaper than traditional telephone systems and in most cases one person can carry on multiple chat support sessions at one time. It can also help to promote sales. Support technicians can pitch customers on new and upcoming products from the company, while assisting them. This, coupled with almost instant problem-solver to help save time, makes most customers rate the experience very high.

Out of the Box

There are a lot of out of the box solutions for online chat support. Some of them are even free, making this an invaluable tool for the current business market. One key feature to look for is automatic responses. Good customer support chat software will automatically respond to an incoming chat. This alleviates the need for the support technician to always type in the welcome statement.

If you find yourself struggling to make customer support work, consider online support chat. It’s cheaper than traditional phone lines and phone support. It also has a much more positive review from the customer base. This, together with the fact that one technician can handle more than one customer at a time, makes customer support chat an invaluable tool for your business.

Web Hosting Geeks' Blog » customer support

Shared Hosting Complaints: Compiled and Counted

Who’s Complaints Were the Least Drastic

Related posts:

Battle of the Giants: Linux and Windows Compared

Security – Winner: Linux

Support – Winner: Windows

Cost – Winner: Linux

Performance and Up-Time – Winner: Linux

Related posts:

Common Web Hosting Terms And What They Mean

Related posts:

How to Get Cheap Web Hosting that Doesn’t Remind you It’s Cheap

Related posts:

Protecting your Data when Web Hosting Services Disappear

Related posts:

New Customer Support Options at HostingZoom

Related posts:

What Does Web Hosting Support Entail

Related posts:

Technique of Web Hosting

Related posts:

Web Hosting Guide

Related posts:

Cancel the Phone – It May be Time to Move Customer Support to Chat

Related posts: