Compatibility with Existing Systems - Launching an e-commerce site is a tremendous process.  Therefore, you should not make it even more complex by setting yourself up to encounter technical problems.  Whether it is a shopping cart or payment gateway, make sure any e-commerce component you plan to integrate is compatible with your existing hardware, operating system and applications.

Ability to Support Existing Data – An ideal e-commerce solution is one that allows you to easily import data from one location to another.  This becomes a must for large stores that maintain databases in environments where it could be complex and costly to manually transfer large amounts of data into a new system.  Keep in mind that this feature is usually included in high-end enterprise solutions but may not be included in cheaper, entry-level systems.

APIs with Linking Support – Integrating inventory management and finance systems is one of the most challenging aspects of e-commerce.  If this is something you wish to do, you may want to look for a solution that offers flexible APIs.  Short for application programming interfaces, these APIs enable developers to write code that will connect your legacy system to your e-commerce server.

Functional Shopping Cart - The shopping cart is the most obvious and important feature of any e-commerce solution.  You need to put special emphasis on this application as it will allow visitors to browse your store and purchase the items they want to purchase.

Diverse Payment Systems – Most consumers prefer to shop online with credit cards or third-party services such as PayPal.  On the other hand, a complete e-commerce solution goes that extra mile and supports additional payment options.  This will give you the opportunity to maximize your profits by catering to a broader range of customers.

The features listed in this article are just a few that must be obtained to form a complete e-commerce solution.  This means you need to keep your eyes peeled for several more qualities.  Despite how insignificant some of these features may seem, each is equally critical as they will determine the failure or success of your venture with e-commerce.

]]> http://webhostinggeeks.com/blog/2009/11/18/how-complete-is-your-e-commerce-solution/feed/ 0 http://webhostinggeeks.com/blog/2009/11/13/the-importance-of-e-commere-software-to-your-business/ http://webhostinggeeks.com/blog/2009/11/13/the-importance-of-e-commere-software-to-your-business/#comments Fri, 13 Nov 2009 17:46:23 +0000 CommunicateBetter http://webhostinggeeks.com/blog/?p=617 The e-commerce software forms the foundation for any online store.  It is this application that shapes every aspect of the customer’s experience from browsing the items they want to actually purchasing them.  This is why it pays to find a solution that perfectly suits your business.  There are several programs on the market, and this can make choosing one considerably difficult.  The good thing is that you do not have to spend hours upon hours evaluating every product on the market.  All you need to know is what features are the most critical to the success of your online store.

Easy Item and Category Management

It is important to know that e-commerce systems range from simple shopping carts to fully integrated solutions that can help you build an entire website.  While the functionality you require all depends on individual needs, features like image resizing, comprehensive listings and the ability to copy those listings to multiple categories will make it much easier to get your storefront up and running.  Another useful capability comes from integration features that allow you to import product listings from an existing store into your new setup.  For example, you have some programs that let you import product listings from your current store, a spreadsheet or the location of your choosing.

Extensive Customization

The last thing you want is an online storefront that looks just like what everyone else has.  This is when an e-commerce software package that offers customization comes in handy.  There are some applications that allow to customize your store through a variety of pre-designed templates.  Others allow you to use development technologies such as HTML, CSS and PHP to change the look and feel of your store.  These programs generally require that you have a certain level of technical skills in order to make the modifications.  In either scenario, an e-commerce solution that enables customization can help to ensure you have an online store that is uniquely your own.

Integrated Shipping Calculators

The ideal e-commerce software will not only calculate your order totals, but also accurately calculate the shipping and handling charges associated with those orders.  To ensure flexibility, you may want to opt for something that gives you multiple ways to determine shipping.  For example, you may choose to charge for shipping based on the total of the order, or do so based on the weight of the item.  Another consideration that deserves attention is making commonly used shipping channels such as UPS, USPS and FedEx available to your customers.

Not all e-commerce software is created equal.  Then again, neither is every storefront.  Online stores differ greatly and so do the individual requirements of the merchants who maintain them.  Regardless of how feature-rich and powerful it may be, there is no single program that makes the perfect solution for everyone.  It is all about accessing your needs and understanding what it takes for your business to be successful.  One of the best approaches you can take is evaluating a few products, determining their value, and then selecting one that best suits your requirements.

The tips in this article will help you capitalize on this surging market and avoid the mistakes made by so may others.

Creating a Credible Presence

There are many ways to establish credibility and trust within your audience.  You can start by making your contact information easily accessible as this lets customers know they can get in touch with you if need be.  Testimonials can be effective, but you should be careful when using them.  A testimonial could end up working to your disadvantage by prompting skepticism in the visitor, especially if these references appear too obscure with no contact info or other form of validation.  The overall look of your site will determine its credibility so do not hesitate to check out some of the major e-commerce players and even the competition to find a good working model.

E-commerce Tools

Before starting your e-commerce venture, you should know that in order to accept credit cards, which is the preferred method of payment among consumers, your site will require a few specific elements.  This includes a shopping cart program, payment gateway, and possiby a merchant account.  All-in-one solutions do exist on the market, but these systems are often far too complex and geared more towards businesses that do not generate a lot of monthly sales.  While there is nothing wrong starting out with a popular service such as Payal or AlertPay, you should not view them as long-term options.  If your site becomes a success fast, you will definitely need to upgrade your e-commerce system in a jiffy.

Stay on the Grind

Even if you have never seen the movie, you are probably familiar with Kevin Costner’s famous quote from the motion picture Field of Dreams: “If you build it, they will come.”  While very inspiring, this simply is not the case when it comes to obtaining success with an e-commerce site.  In fact, if you build it, your site will just sit there lonely unless you actively market it to the right audience.  Therefore, perhaps the correct saying for the online business world would be: “If you promote it, they will come.”  Evaluate all the available options to find out what methods are most effective for drawing potential customers to your site.

There is no guarantee that you will become a millionaire by selling items online.  You could actually end up losing money in the beginning and find yourself forced to ride a bumpy learning curve.  On the other hand, you will never know how much money you could make if you do not invest the effort in turning your e-commerce site into a success.

1.) Create a Professional Design

Several beginners make their first critical mistake at the design stage.  Being that HTML programming is fairly easy to master, some develop the gumption to go at it alone and decide to build their own website from the ground up.  Even though web technology has made it much more feasible to create a site with little to no experience, there are many reasons why you may want to leave this task in the hands of someone else.  Building a fully functioning website from scratch can be a hassle and very costly when considering that you will have to invest countless hours on time that could have been spent focusing on something else.  By outsourcing this part of the project to a professional design or development expert, you can devote your time and energy to developing a sound business strategy.

2.) Make Easy Navigation and Usability a Priority

Creating an e-commerce site that offers simple navigation and usability is a must.  You can get a better understanding by viewing your website as the aisle of a retail store.  In an ideal environment, all items are organized accordingly and easy to find.  Customers should have no trouble finding what ever it is they want to purchase.  The same holds true for an online storefront.  Even it is a measly checkout button, it is should be made visible and easy to find on your site.

3.) Don’t Forget Your Inventory

There are some online store owners that get so caught up in running their business, they forget about other key areas such as inventory.  You can avoid this by cataloging all the items you have for sale.  Be sure to update your inventory on a regular basis to avoid scenarios where a customer tries to purchase something that is out of stock.  This can help you salvage a sale and elude embarrassment as well.

4.) Incorporate Customer Friendly Features

One surefire way to succeed with an e-commerce venture is to incorporate and make effective use of desirable features that will benefit your customers.  These features could range from essentials such as an easy to use shopping cart and SSL certificate to novelties like a site map and talking avatars.  You may also want to consider rich media features such as animation and video or something simple and effective like auto-responders to deliver immediate responses.  By pampering your customers, you can increase the probability of a pleasurable shopping experience that keeps them coming back for more.

Reasons to Opt for Shared Hosting

Shared hosting offers numerous benefits and several of them extend into the e-commerce sector.  For one, it is very affordable as you can easily find a feature-loaded plan for under $10 per month.  In addition to that, you typically receive all the tools and services you need to get your online storefront up and running.  This includes shopping cart programs, web analytic tools and support for SSL certificates to secure your business transactions.  However, while shared hosting can provide you with a relatively secure platform, it can never assure the level of protection and reliability that can be obtained from a dedicated server.

The Dedicated Advantage

Though an advanced and often more complex hosting solution, a dedicated server is not exclusively geared towards larger companies.  In fact, it can deliver the same benefits to small businesses and entrepreneurs looking to establish and grow their presence on the web.  Leasing a dedicated server will cost you more than a shared hosting plan, but it can also guarantee you better overall security and reliability, both of which are vital for anyone who wants to be make sure there business is always available.  For many companies, their website serves as the revenue generator that keeps the business going.  If these are your plans, you need to make it a priority to invest in a solution that ensures your site can be accessed at all times and provides the secure environment your customers need to feel safe.

Capacity and Complexity

When leasing a dedicated server for your small business, you are assured a guaranteed allotment of essential resources such as disk space, RAM and bandwidth.  These features alone can give you a website that performs exceptionally better than it would in the shared hosting environment.  However, you should keep in mind that dedicated hosting is one of the most complex types of web hosting you can sign on for.  Unless you opt for a managed service, you will be responsible ensuring and monitoring security, performing configurations and backups, installing software and general maintenance of the server.

There are quite a few small businesses that can thrive with a shared hosting platform and several others that cannot.  Making a choice is difficult and the final decision will depend on various factors, including your budget, level of expertise and the requirements of your business.  Most importantly, it will boil down to the overall quality of the host providing you with service.

Critical Security Features

There are a number of components associated with your hosting platform that can affect how customers perceive your business.  One of the important of all is security.  This is one aspect that cannot be overlooked because it will help you establish trusting relationships and the confidence customers need to feel safe when sharing their sensitive information with you.  Proven and visible security mechanisms such as SSL certificates will help to create the trust and confidence you need to be successful with an online business.  By neglecting to use them, you stand the risk of losing many customers because the consumer is growing increasingly aware of the potential dangers that come along with shopping online.

Speed and High Availability

The performance of your e-commerce site is critical, especially in today’s fast paced on-demand world.  If your hosting provider is utilizing slow servers, potential customers will more than likely click their way to the competition.  A degraded performance will undoubtedly impact your bottom line and possibly cause your company to go out of business.  This can all be avoided by choosing a host that uses the best server hardware and redundant connections to the internet.  It is the overall reliability of their infrastructure that will determine the success of your business.

Adequate Server and Network Capacity

Selecting an e-commerce hosting package with limited storage and bandwidth capacity is like intentionally placing restrictions on the potential of your business.  It is highly recommended to choose a plan that provides enough of both resources to compensate for expansion.  Although many hosts offer solutions with unlimited resources, this marketing ploy can actually work to your disadvantage once your files and traffic start bursting through the seams of the server.  When you are no longer able to update your site due to the lack of disk space and visitors cannot access your site because the bandwidth has been exceeded, your audience will view you in a negative light and this will definitely serve as a crucial blow to your credibility.

Having a secure and reliable hosting solution is critical to any online business.  While some of your more loyal customers may give you a second shot in the midst of slow loading pages and unavailability, most new prospects will never return and seek out someone who is more capable of meeting their needs.  When starting your journey with an online business, always remember that excessive downtime results in lost customers and lost sales.  It is simple as that.  A host that can assure you a reliable and secure environment gives you the best opportunity to keep your customers happy and your bottom line on the profitable side of the spectrum.

What is Microsoft Dynamics RMS?

Microsoft Dynamics RMS is a software product that provides a robust, yet intuitive interface for administering all the business related needs of an online retailer.  It allows you to manage everything from point-of-sale systems to the centralized controlling of the multiple storefronts that make up your business.  Offering a built-in web integration tool, the software can easily be integrated with e-commerce shopping carts scripted in ASP.  When coupled with such a shopping cart, the extensive features of Microsoft Dynamics RMS allows you to leverage real-time data from your retail system to ensure that your customers are always up to date with the most recent products and services.

Designing Your Storefront

The design of your store is critical when integrating a shopping cart with your retail management solution.  You may want to start out with a simple design and then make gradual upgrades as the demands of you and your customers increase.  Furthermore, take careful consideration to the overall presentation of your store and how it might appeal to potential customers.  For example, if you sell teens apparel or ring tones, you may want to choose a fun design targeting younger customers.  If you specialize in services and solutions geared towards IT professionals, it would probably be best to do away with all the flair and opt for something more professional.  Whatever you decide, find yourself an e-commerce system that can deliver the extensive customization options you need to support various types of stores.

After getting your shopping cart and all the associated features together, it is time to integrate your store with the Microsoft Dynamics RMS software by using the integrator tool.  Once this process has been completed, the data from your retail management system will be automatically synchronized with your online store.  From here, you can access the administrative panel of your shopping cart and then make whatever changes that need to be made in regard to products, services or features.

Market Your Store

Just having a beautiful online store integrated with a dynamic retail management system will not make you an instant success.  In order to attract new customers, you will have to take a proactive approach and promote your store as you would any other business orientated site.  Therefore, you need to make sure your shopping cart offers search engine-friendly features that help you make the most of your keywords, URLs and meta tags.  Microsoft Dynamics RMS can provide the streamlined management facility you need to make an impact, but it is up to you to make your online store a success.

The Challenges of Cost and Maintenance

In order to accurately gauge the costs of obtaining greater availability for your systems and infrastructure, you must first determine the degree of reliability your business requires.  For many large online businesses, storing data and applications in multiple locations is an ideal solution.  While relying on a multitude of redundant data centers can help an organization achieve that elusive 100% level of availability, investing in such facilities can be a rather costly and daunting task.  Not only must you consider the expense of building or even leasing a facility, but also hiring a dedicated IT staff and the ongoing maintenance of your systems.  Achieving the fastest response times and the best performance typically demands a world-class service and support on an around the clock basis.

Considering Third-Party Help

One challenge many organizations are faced with today is the decision to create and maintain their systems in-house, or rely on a third-party company to host their applications and IT operations.  Making a decision on either model is based on various factors.  Experience and infrastructure are two great reasons to choose an outside vendor.  Professional hosting companies have access to data center facilities and infrastructures that the average business would have a difficult time replicating internally.  Traveling this route can give you the ability to do away with expensive upfront investments on servers and applications, while sparing your company the burden of maintaining complex systems.  You also have a better chance of getting a scalable infrastructure that allows for upgrades as your business grows and its demands increase.  In addition, choosing a third-party hosting provider as your partner enables your company to leverage both the good and bad times they have experienced.  This in turn, better assures that the host can effectively handle trouble problems when they arise.

If you do choose to partner with an outside firm, it is important to go carefully go over the fine print and pay close attention to what is being guaranteed.  You need to make sure the obligations and commitment to reliability are clearly outlined in the contract so that everything is understood by all parties.  If you can, take a physical tour throughout the provider’s facility to ensure that the best practices are being followed and your e-commerce systems are taken care of.  Should your internal IT staff be strong enough to maintain the entire project internally, be sure to devise a sound strategy that will keep your systems online despite the hardships or disasters that might come your way.

What Leads to a Disaster?

There are a number of instances and obstacles that can lead you straight into a disaster.  For example, you could sign up with an unreliable web hosting provider, select the wrong e-commerce solution, or choose a payment processing method that hinders or completely derails your online transactions.  This is the type of website that runs slow or offers horrible navigation, making its usability inconvenient and very undesirable.  It is an environment where consumers are not sure about making purchases or feel as if their most essential needs are not being satisfied.  While abandoned order pages and shopping carts are tell-tale signs of a disaster, turbulence may commence from the very moment a potential customer lands on your website.

If you want to avoid a disastrous situation with your e-commerce site, you need to make yourself aware of the following inadequacies:

Bad Web Hosting

It is important to know that an e-commerce site is only as efficient as the underlying platform.  When choosing a bad or inadequate hosting solution, you stand the chance of suffering from limited bandwidth, slow loading pages and worst of all, excessive downtime.

All of these instances can result in a loss of customers and ultimately, loss of sales.  An ideal e-commerce platform is one that leverages reliable, high-performance server hardware, redundant high-speed internet connections and the best security practices.

Ineffective Content

Having a website that clearly communicates to your audience is one of the essential keys to succeeding with an e-commerce venture.  You must be able to relay the unique value of your offerings beyond price in a manner that makes visitors want to stick around and make a purchase.  While you don’t want to come on too strong, using cleverly aggressive, action-orientated content can serve as the powerful persuasion you need to convert your visitors into long-term customers.  Play around with a few approaches to find out which processes work best for your business.

Poor Navigation and Usability

Almost every website owner is under the assumption that their sales flow and navigation is intuitive, transparent and user-friendly.  We are here to tell that this is not always the case.  In fact, even the most well designed websites need a little fine-tuning every now and then.  Does your site provide too much information or is it lacking in the content department?  Are there any elements that will distract your visitors from what they need to be focused on?  The answers to these questions and several more can tell you a lot about the navigation and usability aspects of your website.  If outstanding flaws are identified, diagnosis these issues and then optimize your site accordingly.

]]> http://webhostinggeeks.com/blog/2009/08/17/how-to-avoid-an-e-commerce-disaster/feed/ 1 http://webhostinggeeks.com/blog/2009/08/14/chargeback-defense-strategies/ http://webhostinggeeks.com/blog/2009/08/14/chargeback-defense-strategies/#comments Fri, 14 Aug 2009 18:45:47 +0000 CommunicateBetter http://webhostinggeeks.com/blog/?p=475 As annoying as they may be, chargebacks are something that many online business owners just have to deal with.  They have simply become another common element of e-commerce.  It may not be fair, but in many cases, customers can back their way out of a purchase and leave you stuck to bear the financial burden.  Adding to the problem is the aspect of less scrupulous characters looking to commit fraud with someone else’s credit card.  It can be a frustrating ordeal, but this article will provide some strategic tips to help you combat the dreaded chargeback.

Common Chargeback Claims

Most chargebacks originate from fraudulent transactions and customers who make the claim of never receiving the items they purchased or even making a purchase at all.  Because many of the credit card policies today are designed in favor of the consumer, as the merchant, you are generally required to pay the costs of the merchandise along with a penalty fee for the chargeback.  This may occur whether the claim is legitimate or not.  Merchant account providers having varying fees on chargebacks, typically factoring in the percentage of total monthly sales as well as your history of incurring such claims.  So what is an online merchant to do in this seemingly no-win situation?  Fortunately, there are several proven methods for minimizing the frequency of these claims and dramatically reducing their overall impact on your bottom line.

Obtain Your Merchant Account from a Reputable Provider

Chargeback defense starts by selecting a reputable merchant account provider for your business needs.  Sadly, a large number of companies have blemished the market by delivering less than stellar support and pouring salt into the wound with hefty penalties and astronomical fees.  Therefore, when choosing your merchant account provider, it is imperative that you learn more about their policies in regard to chargebacks.  Keep in mind that not all providers are the same but the more reputable ones will be willingly to help you resolve matters and only charge moderate fees.

Select a Dependable Payment Processing Solution

When choosing your payment processing solution, put strong emphasis on a service that provides efficient, state of the art security mechanisms.  Though a solution equipped with SSL encryption would be a good start, you also need to have something in place that ensures the legitimacy of credit card purchases to protect your business from fraudulent transactions.  AVS (address verification) and CCV (credit card verification) are two viable anti-fraud features that should be applied to authorize all purchases on your site.

Stay on Alert

The best way to fight chargebacks is to remain proactive and look for signs of suspicious activity.  Keep an eye out for inconsistency in the usual ordering logic and customer behavior.  If you start to suspect that something is not right, further investigate the matter to determine if fraudulent activity is occurring.  Whether it is something fishy with a home address, email address, IP address or phone number, whenever in doubt, take the necessary actions to find out what is going on.  Like most offensives, one of the most effective ways to deal with chargebacks is prevention.

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