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Twitter Lists and Business

The latest feature rolled out by Twitter is lists.  This new offering by Twitter allows users to create lists of specific Twitter users.  Believe it or not, Twitter lists can be helpful to the business web site owner.  After all, social media has been proven to be a boon to the online business owner.

How Twitter works for business

As social media outlets go, Twitter is quickly becoming one of the more popular micro-blogging sites around.  The list of businesses currently using Twitter in one fashion or another is constantly growing.  Comcast, JetBlue, and Dell are just a few companies that realized early on that Twitter has great potential to help them get in contact with and support their customers.  Comcast is a perfect example of how a business can use a micro-blogging service to give fast and courteous service to their existing customers as well as garner new business by word of mouth from happy and support customers.

How Twitter lists work for business

Once a business has set up their Twitter account, it is very easy to start racking up the number of users being followed.  At last count, the official support Twitter account for Comcast has over 32,000 users it’s following.  Trying to keep track of that many conversations at once is completely impossible.  So, what is the solution?

Simple – Twitter lists.  Creating a list is a very quick and easy process.  Log into Twitter and click on the “New list” link found on the right-hand side of the web site.  A new window will open up where a name can be typed in as well as the type of list it should be (private or public).  Once the list is created, it’s then a simple matter of going through the “following” list of the account and adding members to the newly created list.

One great example for a business use for a Twitter list is a company that has offices and customers across the states.  If this business wished to group its customers by area, lists such as “northwest_customers” or “Oregon_clients” could be created.  Then, support teams could have direct access to specific customers based on geographic location.

Taking it one step further

Twitter has made it convenient to include user lists within web sites.  By going to the Goodies – Widgets area, one can find the easy to customize Twitter list widget.  Once customized, the code then can be grabbed and integrated easily within a business web site.  This widget provides a quick way to keep tabs on customers and makes it very simple for new customers to join in on the conversation.  The list widget can be placed on a front page of a web site or even within a support section.  Either way, including this bit of coding is a perfect way to generate more business.

Conclusion

Including Twitter within a social media campaign is a smart move.  Twitter is continuously adding new features to make the experience of micro-blogging easier.  The latest addition of Twitter lists is a splendid way to monitor topics and people who matter most and a great way to keep in contact with and give support to customers and clients.

How to Get a Better Service from Your SEO Firm

Many website owners are not getting quality results from their SEO efforts.  This even holds true for those who have decided to outsource these tasks to professional third-party companies.  While you are paying the company for its services, there are some responsibilities that must be handled on your end in order to get the best bang for your buck.   In this article we will give you a few pointers for getting the most out of your SEO firm.

Lend Valuable Insight Where Needed

It does not matter how good the SEO company is, there is no way they can be fully grasp all the activities and processes going on within your organization.  By emphasizing some of the essentials upfront, you can shed light on areas that aid the outsourced agency and result in a win-win situation for both sides.  Don’t want until the SEO firm has almost completed the project to bring up matters that should have already been discussed.

Build Trust within the Firm

One definite way to hinder the success of your SEO project is to challenge the service provider with justification for every little recommendation.  True, since they are working for you, the company should have no trouble providing you with the answers you require at any given time.  However, making them do so repeatedly and needlessly could tie up resources that may have been devoted to pouring more productivity into your project.  Establishing a level of trust is not always as easy as it sounds, but if it does not exist, your campaign can turn out be very chaotic very fast.

Stay Open to Change

Some SEO campaigns require that significant changes to be made to the actual content or the overall structure of the site.  Depending on your role in the project, you may have to argue on behalf of the agency in order to change existing corporate polices and bridge the two parties together.  This could be a major hold up if top decision makers are not willing to discuss the negative impact their polices could have on the project.  If it is you making the decisions, keep yourself open to exploring possible changes that will benefit the campaign.

Learn and Apply

The more you know about your campaign and what it needs to be a success, the less the SEO firm has to go over.  Therefore, if a particular area has already been thoroughly covered, the firm should be able to build on it and consistently elevate their efforts to achieve the desired results.  That does not mean you shouldn’t try to bring something to the table.  If you don’t know or care enough to add to working concepts, it is very unlikely that your SEO agency will get the support they need to successfully employ advanced methods such as link building via social media and video sharing platforms.

If you want good results from your SEO campaign, get involved with the company handling all the hard work and give aid where ever you can.  By sitting back and leaving the entire project in the agency’s hands, you are more than likely to receive less than desirable results.