Customer Hosting Reviews

0 of 0 people found this review helpful


I have had this host for about a week and my first impressions are good. I have not had any problems. Help desk is actually helpful. They called promptly to verify my account. I was not there so I called back. I waited approximately 10 seconds before I got to an operator and it was done in under a minute. Customer support was friendly from what I've seen. Also, my website loads faster than with many hosts I had the occasion of working on when working on web dev. contracts. cPanel is nice and I see no major feature missing. Good impressions.

0 of 0 people found this review helpful


Stay away. Customer support via chat is uncapable of providing real solutions and service tickets are dealt veeery slowly. They are completely unsensitive when it comes to understanding your problems. When having problems with my email serve (one of the many times) they just said "delete all accounts (500+) and create them again" when I said that wasn't practical they just answered "then open a ticket". STAY AWAY FROM THEM.

1 of 1 people found this review helpful


THEIR CUSTOMER SERVICE SUCKS!!!!! THEY HANG UP ON YOU IF YOU COMPLAIN ABOUT THE DOWNTIME. THEY HAVE DISCONTINUED MY SERVICE AFTER JACKING MY MONTHLY PRICE, EVEN WITHOUT MY PERMISSION. THIS COMPANY IS THE PITTS. I WOULD NOT GET SUCKED INTO THIS COMPANY JUST BECAUSE THEY SEEM TO OFFER A LOT. ITS NOT WORTH IT. BELIEVE ME.

0 of 0 people found this review helpful


I started with hostmonster when they first began as a company. At that time they were very small and their prices were great. I have been a loyal customer and now that they are bigger their prices have gone up. I dont have a problem with them increasing their prices, especially since they probably have more overhead. The problem I have is that they have also increased my monthly rate even though I was paying a signed on rate much lower at $3.95/month. I could see it if I was a new customer wanting their service then paying the current rate of 7.95 would be acceptable. But I feel that the rate that a person pays when they begin should stay consistent every month. For EX; I have a contract for my cell phone company to pay $75/month for service. When my contract is up, I still pay the same rate as long as I dont change or cancel my plan. To increase prices does not show any appreciation for the trust I had in them to use them from the beginning. Plus their customer support sucks

0 of 0 people found this review helpful


We moved a website to hostmonster. It was hacked due to a glitch in the migration. They cut us off. We got it fixed, they were less than helpful as to why a generic install of a forum site which they perportedly support could get hacked. THeir response, you must have done something wrong. It got hacked a second time. We were told we are no longer welcome and should find another hosting service.