Customer Hosting Reviews

0 of 0 people found this review helpful


They are a very bad host. They screwed up lots of websites when they transitioned them to a new platform in 2008. The old server just went down and they failed to transition the websites to the new server. Our website lost all its rankings in Google thanks to Startlogic. The tech support is very incompetent and keeps telling you fairytales instead of solving your problem. The last few months our website experienced at least 1 day downtime a month. Beware!

1 of 1 people found this review helpful


I signed on with Startlogic for a year thinking it was going to be a pleasant experience; I even bought the updated backup service they offer. Total $72.35 FIRST: their servers have gone down several times. SECOND: when I called customer support to ask why their servers were down I got the basic we're sorry line. Okay, then I asked a basic question about using a certain part of their control panel they call Vdek and the girl couldn't answer the question and she told me that I should take my business somewhere else. Wrong answer! I told her maybe I'll just do that and I did! THIRD: here's the kicker, I canceled within the allotted 30 day time period and when I tried to get my refund I was put on hold sometimes for over 10 minutes and each time I am told that I should expect a refund within the next 10 day's. What a bunch of crap, I first asked for my refund on July 8th. 2008 when I cancelled, today I was told the same story and that it would be another 7 to 10 days, It is now, August 28 2008. I would never recommend Startlogic to anyone! Steve Fisher

0 of 0 people found this review helpful


This server was good when I signed up, but has been a mess ever since they switched to their new V-Deck format. I am wondering if management changed, then, too. Everything went downhill after that. My site goes offline frequently for no apparent reason. It is nearly impossible to get anyone to answer the phones or to return emails for tech support. They have made billing errors (without notification). Their techs are unfamiliar with Mac formats...so if you are a Mac user you are out of luck. My recommendation is to find a better server.

0 of 0 people found this review helpful


This server was good when I signed up, but has been a mess ever since they switched to their new V-Deck format. I am wondering if management changed, then, too. Everything went downhill after that. My site goes offline frequently for no apparent reason. It is nearly impossible to get anyone to answer the phones or to return emails for tech support. They have made billing errors (without notification). Their techs are unfamiliar with Mac formats...so if you are a Mac user you are out of luck. My recommendation is to find a better server.

0 of 0 people found this review helpful


I was about to sign up with StartLogic [SL] for a two-year term [unlimited transfer etc for $3.95/mo/24months]. However, I decided to read their USER AGREEMENT first. It is a legal trap protecting totally SL. For example, if the user wants to terminate for any reason, the user has to give 30 days notice AND pay $50 cancellation fee. In my case, if I signed up with them I would pay upfront about $100. If at the end of 23 months, I decide not to continue, I have give 30 days notice AND pay $50. If I decide to terminate early, say in 3 months, then besides $50 cancellation fee, they change the calculations to include setup fee, rate to regular rate, etc. In any case you have to pay them harshly in order to get rid of them. Further, Dot5Hosting, Powweb, and iPower’s user agreements are word-to-word the same. They looked like a gang to me. I wonder how they really treat their customers?