Customer Hosting Reviews

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I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this "privilege" receiving a minimum refund.

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Frequent problems with e-mail servers. They don't require a password to send e-mail so their accounts are utilized by spammers. Consequently they are on the blacklist for incoming servers for other ISP/hosts. There is a litany of other problems associated with e-mail. My email account holders complain of frequent missing e-mail bounced e-mail and not being able to recieve e-mails sent to them. IXnethosting tech staff continues to state there is no problem with their e-mail.

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Well, coming from a newbie into the website business, I got HAD! I didn't think of reading reviews on host companies before signing up for IXWEBHOSTING. Boy! Did I learn! We made it about 7 months, hoping things would get better (after their big Move...), but it didn't. I, too, got lied to over and over when my site kept disappearing over and over. I'd be working on it, and like magic >POOF< it was gone... for Hours! Sometimes even Days! When it returned, it would be an older version that set me back about a month of updated info. Their answer to everything, "It's working fine here. It must be YOUR side." ahem.... Finally after many months of dismay thinking we were just new and dumb, we got it out of them that we were on a bad server and it finally crashed...for 5 days! When it came back, it was supposed to be better and new! NOT! We went down just as much. But whenever we contacted them, it was the same thing... "Must be on your side." Enough! We may be new, but we're not that naive! My best advice is always do your homework and read reviews. This was an awful experience for us. We didn't even get a refund on any of the time that we were down or unused service. (even though their terms of use allowed us a refund). Interesting, huh?

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Last year they added a feature to "Enhance User Exoerience." Their 404 pages go to that f*cking webportal.information.com so they collect pay per clicks on 404 pages. When they have 503 errors, your .htaccess is ignored and then they COLLECT REVENUES from your site being down. I realize they have to pay for their new data center, but not on my clicks. As soon as I find a webhost review site that does not take bribes, and find someone else I am GONE. Spamming my customers like that! No shame at all. I never agreed to those "Enhancements". Screw this.

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Used to be very good for 2 years, but the last year very very poor, sites down every week for up to 4 hours. If you have a problem Tech support no good just pass you off saying there is no problem. My sites keep picking up virus Not from my end I have check all my sites and there is no problem but there is a problem there end, but they cant help me.