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Customer reviews for Inmotion
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Number of Reviews: 318
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1 of 1 people found the following review helpful:

Cheap, friendly, and always willing to help., Aug 26, 2010

reviewer: David Moore / spikefire.com from Austin, TX

I have 12 domains, the first one I registered and started hosting with a different company. I transferred it to inmotionhosting.com. I was amazed at their level of customer service. They answer the phone quickly and are always willing to help out. I have since registered 11 more domains with them. I have 5 of them hosted and 7 parked. Only thing that I wish I could do is to setup a catchall email address. Great company and great customer service

1 of 1 people found the following review helpful:

3 reasons why I love inmotionhosting, Aug 24, 2010

reviewer: precisionprecasterector.com from Pacific Northwest, USA

Here are three reasons why I love imh. Reason 1: Inmotionhosting's pricing plan seems very reasonable to me as a small business user. This is important because value is important to me. Reason 2: They worked seamlessly with our programming staff to get our site up and running at every opportunity. Reason 3: The tech support from the live chat was spot on and I DID NOT HAVE TO WAIT for a live person ever. Inmotionhosting is pretty cool and I would (and HAVE) recommend them to anyone. Denny LaVe Owner, PPE

1 of 1 people found the following review helpful:

Excellent tech support at InMotion , Aug 24, 2010

reviewer: a happy customer from Philadelphia, PA

I just signed up for In MOtion hosting last week, and quickly ran into a problem. During hours of help via the chatline, and on the phone, I must have spoken with more than 5 different tech support folks. Every single one of them was courteous, consistent and skilled. They showed patience with me as a newbie techie, a sense of humor and a level of expertise that is by no means normal in the world of techsupport Not once did they blame me, blow me off or give up. James O. ---who finally solved the problem was superb but so were all the other guys, in cluding Pat, and all the folks listed in the attached chat documents. I am really really impresed...that kind of consistency only happens when the managers are excellent as well

1 of 2 people found the following review helpful:

They nailed it, Aug 24, 2010

reviewer: Ian from Caribbean

Besides the wonderful price/service ratio the most important aspect of a hosting company is it's customer support. InMotionHosting nailed it with its 24/7 Customer Service, with absolute minimum waiting time before a friendly and professional Tech Support Agent is ready to chat on the life chat or phone. They're hard to top!

3 of 3 people found the following review helpful:

Awesome hosting solution!, Aug 17, 2010

reviewer: HO from USA

I've been using Inmotion as my web hosting provider for a little over 2 years now without a hitch.

Their tech support can be reached 24/7 via online web chat or phone to assist you with any questions you have. I needed help setting up somethings on my website and they helped me out with it and were very patient during the entire process.

If I had to complain about anything, and this is nit picking, I really wished that the Accounting / Billing Department was active 24/7 as well. They already have a large part of the day covered in their hours, but were all human here, and any website builder loves to build their site at around 2 AM and wishes that they can remove a domain or other service and replace it with another at any time. Again, this is nit picking but that is really my only quibble.

Otherwise, I am a very happy customer and haven't even bothered looking elsewhere for hosting because I haven't been let down by Inmotion.

1 of 1 people found the following review helpful:

First Rate Service. Thanks!, Aug 16, 2010

reviewer: Anonymous from San Antonio, TX USA

I called in with a question about my hosting account yesterday, and your tech, Mike S. took my call. I use Joomla! on my website, and while I’m learning more about it every day, there’s still a lot that I don’t know. Mike was able to take a look at my .htaccess file and figure out what I had NOT done that kept the SEF links from working. Thanks to Mike’s help I was saved hours of time and frustration in getting this part of my website configured. You’ve got some great people working for you, and you are evidently doing a great job with training your employees to develop raving fans. Thanks for the great support experience,

5 of 9 people found the following review helpful:

just be aware not a windows (no asp aspx etc), Aug 12, 2010

reviewer: www.artofdining.net from USA

i just thought i would write this down since it was never mentioned.. it is a Linux based webhosting.. i.e they would support php, but not asp... so just be aware of that. i love the live chat feature since you can get your questions answered. i have not used there service so i cannot rate any of the others

0 of 3 people found the following review helpful:

These guys are Great!, Aug 06, 2010

reviewer: KG/www.lab-ratztech.com from Richardson TX

I have been with In-Motion Hosting for at least a year now and must say that they are very professional and provide great technical support. I have not had any issues with them since I've been using their hosting services. I highly recommend this company to any one in need of a hosting service for their website--whether it be for business or personal use.

7 of 9 people found the following review helpful:

Great web hosting service, Jul 30, 2010

reviewer: ej lee/ www.ejphotographer.com from Canada

I'm pretty new for making web site. I'm a photographer, not web design related person. After I start making Web site with Mac iweb, I asked for help through email, sure more than several times, their reaction was amazed. They even reply on Sunday Night at 11:30pm!!! Isn't this enough for service? Strongly recommendable.

1 of 1 people found the following review helpful:

Professional and Amazing, Jul 30, 2010

reviewer: Charles from Gatineau, Quebec

I've only set up my account tonight but they called me to confirm my purchase within 2 minutes and the agent that called me was very professional and courteous. The welcome email was what it should be unlike the dozen previous hosting companies I've been with. The control panel and all the software is fast and user friendly, yet contains more then I've seen from any competitor. Will definitely move all my domains over when it's time to renew.

2 of 3 people found the following review helpful:

In Motion Hosting Takes the Cake, Jul 29, 2010

reviewer: sallycameron.com from Orange County, CA

When I started my food blog I was new to blogging and choosing a hosting company. The first one I was with turned out to be a disaster. Issues with up time, a server crash, and tech support that was not readily available. I desperately needed help! A friend referred me to In Motion for my hosting needs. They have been fantastic! No bandwidth issues, no up- time problems and their tech support people are fantastic. They have consistently worked out my problems and patiently answered my questions. And I can easily use their tools for backing up my site after each post. I am so glad I found In Motion!

7 of 7 people found the following review helpful:

Excellent customer service, Jul 21, 2010

reviewer: Gil M. www.golani-security.com from Berlin, Germany

I have been with a number of hosting companies in the last 8 years, and a small business owner I do not have the personnel to create and manage a website, so I bare the burden. Time is money for me, as is in most businesses, and Inmotion Hosting has proven itself to me as a fast and reliable service provider. After submitting a request to activate a program in the web hosting plan I was ready to wait at least 24 hours for awhile. In under 10 minutes Kyle of Inmotion activated this,even though it was in the middle of the night. Hats off to Kyle and Inmotion for their customer service I will be staying with them for many years.

1 of 1 people found the following review helpful:

Best Business Host, Jul 20, 2010

reviewer: athousandwordslv.com from Las Vegas, NV

Bar none, this is the best web host I could find after extensively researching. Best price, best space, unbeatable customer service. They do have lifetime domain name renewal, but that isn't mentioned on their website, so I almost had second thoughts. After several years with a host that charges extra for everything, I am very happy with InMotion!

1 of 1 people found the following review helpful:

Amazing Service , Jul 20, 2010

reviewer: www.card-girl.com from Lake Oswego, OR

I switched to Inmotion about a year ago from another hosting provider. I'm not the most technically savvy person, so they helped me a TON with the transfer of my sites. They are unbelievably responsive - most of my questions were responded to within 15 minutes. I also went from tons of horrible spam (with my other provider) to zero spam immediately! The user interface is so great. Their prices are reasonable. I'm very happy I made the switch.

0 of 0 people found the following review helpful:

Impressed by Inmotion, Jul 19, 2010

reviewer: Ben from Buenos Aires, Argentina

I have to say customer support is usually the thing that I look forward the most when going with a webhosting company. It´s easy to find decent prices and space but when it comes down to customer support it´s often a nightmare. Inmotion has been excellent. Whatever issue you might have, they go out of their way to help you out. I would definitely recommand them and I´m very happy that I switched for a webhoster who cares about my concerns. If you are like me and prefer spend your time working on the creative side of your websites, you won´t be disapointed by the service offer. I started with 1 plan and I´m now considering getting for my third one. Ben.

3 of 5 people found the following review helpful:

pre-sales support, Jul 12, 2010

reviewer: Dr. Jeff/ www.homevet.com from Weston. CT

I feel very comfortable moving my site to InMotion despite the fact that I've been hesitant to change hosts for the past 14 years. Tech support has been wonderful (I now have a VPS account). I would highly recommend them (and believe me I've been shopping around extensively). I look forward to working with them for another decade (or more)!

9 of 10 people found the following review helpful:

I Appreciate the Technical Service, Jun 22, 2010

reviewer: Anonymous from Pullman, WA USA

I appreciate InMotion Hosting's customer service. I recently moved a site to their hosting service because of good reviews and BBB ratings. After the transfer, we needed to get our e- mail setup similar to our old server and see how some other aspects would work on the new server. When I have called customer service, they were very helpful, informed, and capable to answer my questions. I am grateful to have talked with several technical support personnel who know how their systems work. I even had a question that stumped one support person. He put me on hold, asked another more experienced support person the question, and came back to give me an answer. InMotion has showed me they will go the extra mile to help my business be a success. I hope to continue seeing this great service as I work more with InMotion servers.

10 of 10 people found the following review helpful:

Reliable and quick when I needed their help!, Jun 16, 2010

reviewer: www.pasta-blog.com from Sydney, Australia

A few weeks ago, I was victim of a hacker attack on my WordPress account that I am hosting with InMotion Web Hosting. Suddenly, I couldn't access my account any more, and my blog had been replaced with a hacker site via a re-route! I immediately contacted customer service via LiveChat, and although I contacted them during their night time (I live in Australia), they were available after only 1 minute wait. They told me exactly what to do, and I had an answer to my trouble ticket in less than 10 hours in my inbox. They had restored their backup version of my site, which meant my blog was functioning again, and after another question (once again answered in a couple of hours), they even helped me retrieve access to my hacked WordPress account! That's what I call great customer service - when a company understands how important it is to work in a timely fashion, and helping customers achieve their goals with minimum hassle! I've been a big fan of Inmotion Web Hosting ever since!

0 of 1 people found the following review helpful:

Outstanding service always there to help, Jun 16, 2010

reviewer: Martha /Enatethiopiacafe.com from Atlant, Georgia

Thanks for everything you are always there answering questions and walking us through the problem ( Let us solve it together) is what you say. No wander the customer has to wait online for a while because you give your customers a personal care and stay with them patiently until you solve the problem . Keep the good job up Martha

1 of 1 people found the following review helpful:

Great service, fast response, great tools too!, Jun 15, 2010

reviewer: warburtonwoods.com from Flagstaff, AZ, USA

I use Inmotion Web Hosting for my business web site. I've been delighted with the friendly and rapid service. Most recently I had a problem uploading files in the middle of the night. I sent off an email and got a response in about 5 minutes! They fixed my problem and had me going again in a total of about 15 minutes. Did I mention rapid? I couldn't be happier with them.

1 of 2 people found the following review helpful:

Support, Jun 14, 2010

reviewer: www.aquitainealarmes.com from France

We are based in Europe so initially we had concerns over the time difference with the USA and the potential delays for support. We have been with inmotion hosting for nearly two years now and whenever we have had a problem or question, it has been resolved exceptionally quickly. If the issue gets complicated we have noted that the support team never gives up until the issue is resolved satisfactorily. We are very happy and impressed with the support we have had so far.

2 of 3 people found the following review helpful:

InMotion Review From Mark Brady, Jun 14, 2010

reviewer: www.junktraders.co.nz from New Zealand

I have been an InMotion Hosting customer for several years now. I cannot rate them highly enough. Everyone that deals with online business or business people has experienced the norm. The norm is poor customer service, poor response time and VERY POOR staff experience. These days most of us deal with International companies. The phone calls are mostly free so that is not an issue. Generally, a very high percentage of companies pay their staff peanuts and they get monkeys. When you employ staff like that and don't put considerable time and expense into training them, your business outputs poor service. I have dealt with InMotion's staff on many occasions as a web designer and business owner. EVERY contact has not only been pleasant but very swift and my issues are always resolved in a most efficient manner. They certainly take the stress out of your day. Very well spoken ENGLISH SPEAKING staff makes a huge difference. Thank you for being the best company I have ever dealt with EVER

1 of 1 people found the following review helpful:

Request for assistance with FTP to website., Jun 11, 2010

reviewer: Geoff Potter/ green-planet.ca from Victoria, BC Canada

Mine was a fairly simple request. I wasn't sure how to do something, so I asked. The reply came extremely quickly and was accurate and right to the point. It included a web link which provided e with what I needed to know, plus an invitation to respond should I have additional questions. Consequently I have been able to do what I needed to do very quickly. This kind of service is appreciated. Thanks. Geoff Potter

0 of 0 people found the following review helpful:

Just a wonderful service provider, Jun 11, 2010

reviewer: from Los Angeles, CA USA

I have used InMotion for a number of years now. I am extremely satisfied with both the quality of service as well as technical support staff—friendly, helpful, always willing to go the extra mile. I have used a number of providers in the past and had to change because of reliability problems. I am very satisfies and highly recommend them.

0 of 0 people found the following review helpful:

New Dedicated Server Experience, Jun 09, 2010

reviewer: DavidWebMaster from NorthernPlains USA

I am transitioning from a Windows 2003 Dedicated Server and another ISP provider to InMotionHosting and their Elite Dedicated Server package. I'm new to Linux/Apache but definitely wanted out of the Windows world. I've also used InMotionHosting for my personal web site for about a year so had that experience to start with. The reviews spoke well for InMotionHosting and that went a long way to give them a try as a dedicated solution. So far our needs to establish and transfer 14 web sites to the Elite Server have gone very well. The server runs well and Tech Support responds quickly and to the point. I've had some Linux and CPanel questions; What the available movies don't talk about, tech has given me the answers I've needed and generally in good time. A HUGE help. So far so good. I would recommend InMotionHosting to anyone at this early point in time,,, I hope to follow up more quality comments in a year!

2 of 2 people found the following review helpful:

Providing what the customer wants, Jun 09, 2010

reviewer: Dave from Southern New Hampshire, USA

I have been a customer of one particular hosting company (their name has pow in it) for about eight years. They have gotten a little better over the years, but the industry has gotten a LOT better over the years. Pow has not kept up. I put up with it because it is a pain to switch hosts for a dozen domains. Finally I started a new account at inmotion for one of my new customers. O M G. What a huge difference in every way. I think of myself as a seasoned (==old) demanding (==pain in the ass) no-compromise information professional. My customers depend on me to deliver solutions, and it is important that I host their web sites on a company who delivers service that is as good as mine. Every aspect of my interaction with imnotion has been quick, efficient, and impressive. They treat me like an intelligent IT professional and (so far) have answered every question that I have.

3 of 9 people found the following review helpful:

Bad attitude, Jun 09, 2010

reviewer: Anonymous from CT, USA

Was going to purchase hosting (business power plan) as my friend had been letting me use space on his inmotion vps but I wanted my own space. Called to ask a fairly simple question - rep was condescending. Basically, he knew what I was asking but maybe I wasn't using the exact proper terms. I know the rep doesn't lose 1 cent but I can't give this company money after that. Friend has told me they also have an attitude when he's called for support.

0 of 0 people found the following review helpful:

In agreement, Jun 08, 2010

reviewer: www.huygensaudio.com from Spain

I'm in agreement with my business partner comments below, we are Huygens Audio who are an audio manufacture and distribution company.

We was previously using the services of another hosting company when suddenly all of our passwords were changed without notice and our FTP setting were changed, when you are running a business these inconveniences can make or break a small business, we demand high quality service because that is what we offer our customers, and by not being able to use your e-mail because they change your passwords without notification does not create a good impression when you can't reply to your customers needs.

We are currently awaiting the transfer of the domain, to date we have found the services offered by this company to be of the kind of standard that we require to run our small business successfully.

The price is forgotten when quality shines through, pay cheap, pay twice is our belief. The prices are affordable for any business, they are insignificant if you want your business out there.

We both at Huygens Audio hope it remains a lasting relationship with them and they can help us too to full fill our own personal dreams.

We hope we are in safe hands.

2 of 2 people found the following review helpful:

Very impressive., Jun 07, 2010

reviewer: Anonymous from Anytown, AT 55555

I've just started with Inmotion and my first impressions are very positive and I must say I'm very impressed with the quality of service, professionalism,efficiency and friendliness, coming from Spain I've grown used to the manaña mentality and red tape paperwork, so this easy set up came as a breath of fresh air.

Set up was dead simple, I called them in the USA as I am in Spain where I was greeted by a young lady (I think) with a delightful accent that definitely made the cost of the call and fees all the more worthwhile, but the poor girl had to listen to me speaking London Cockney and mumbling away so I kept it as brief as possible even though I could have listen to her voice all day, ha.

Moving on, set up was a breeze, I decided to use there online web builder which again is a breeze to use and gives very professional looking results for a peanuts price wise, what more could you ask? no more fluffing about in dreamweaver, this cute programme is a doodle to use, even I could use it.

So that's my first impressions, you send them a email and in a short space you get a professional friendly reply, that's what I call good service, something sadly lacking today.

To date I'll give them 11 out of 10, 10 for service and the extra 1 for the girl with the enchanting accent.

5 of 7 people found the following review helpful:

Only Been with them ~3 months, already very disappointed., Jun 02, 2010

reviewer: Psycheconsulting.org from Ottawa, ON

It was my first negative experience, but with ~4 hours of downtime and only 3 months with Inmotionhosting, my personal experience with them is much less than their claimed 99.9% uptime (<9 hours downtime a year). When problems with their east coast server took out my site and many others, their support line couldn’t handle the volume and couldn’t provide any indication of uptime. They blame the problem with ONE of their providers, but their web site states that they should be able to handle such a problem (apparently not). I am very close to moving to another host (only the time, effort, more downtime and doubts that I can get a refund are stopping me) but will do so if I experience ANY more downtime.

10 of 11 people found the following review helpful:

Excellent service so far, May 11, 2010

reviewer: Frank from Ireland

My site went down due to a problem with a site module (no fault of inmotion's) and I didn't have a recent backup. Inmotion do a daily auto backup and restored it for me straight away following an online chat with their customer service. That's the second issue they have sorted for me rapidly, politely and professionally.

3 of 3 people found the following review helpful:

Very happy so far, May 06, 2010

reviewer: Anonymous from Pacific Northwest, USA

I'm moving all my sites off PowWeb, which has become unusable. I'm completely satisfied so far. My sites are not high traffic, sort of hobbyist sites for a semi-retired IT professional. InMotion has a beautiful control panel that actually seems to work, unlike PowWeb's. I tried to downgrade my web hosting to parking only, and they said it had succeeded, and on the same screen they told me that it was set to auto-renew. I then started receiving emails that my bill was coming due, even though I had cancelled my hosting account. PowWeb is either professionally incompetent, or totally dishonest. I have neither the time nor inclination to try to figure out which.

6 of 7 people found the following review helpful:

great tech service from Inmotion, May 02, 2010

reviewer: hazcomonline.com from Kansas City,MO & Des Moines, IA

We experienced a problem a few weeks ago. We felt very good about the immediate contact with your tech people, and their desire to help. It just so happened that the problem was not identified by us until very late at night. The night techs were as helpful as possible but we did not feel they were not as exerienced as the day people. As soon as the day people were in, our problem was fixed in a jiffy and we appreciate and value your expertise. Incidentally, in the next few months it is almost a certainty that we will need a bigger system and I plan to seriously be talking to your customer service or tech people on what our best options are. We definitely plan to stay with Inmotion as we grow, and we plan to have several websites within the next 18 months.

6 of 7 people found the following review helpful:

Very Happy On All Accounts!!!, Apr 21, 2010

reviewer: fred/ www.carlson-jewelry.com from Tacoma, WA USA

Customer support is top notch. If the person helping me did not have the answer that I needed they found someone who did. They were extremely helpful and patient with my lack of knowlege on subjects that were not there responcibility to help me with.

2 of 3 people found the following review helpful:

Cheap and good quality, Apr 15, 2010

reviewer: www.everettgbarc.org from Boston Ma

Usually you don't see cheap and good quality in the same sentence for a host , but these guys do it. And they do it consistently. Also the sites seem to have a ton of bandwidth, and space for much cheaper then any other hosts.

3 of 3 people found the following review helpful:

Feedback on Customer Service, Mar 22, 2010

reviewer: Dainna myevanesce.com from Aurora CO

Thank You to everyone in Tech Support for sticking with me the past couple or weeks as we all worked through several troublesome technical issues! I personally did telephone tech support, in the computer industry, many years ago. I know how frustrating it can be to troubleshoot via telephone. I never heard any of that frustration in anyone's interactions with me during these problems, and that is very commendable! You have a GREAT tech support team, very knowlegable and very professional in all their interactions with me. Thank You!

4 of 4 people found the following review helpful:

InMotion Hosting has my back!, Mar 22, 2010

reviewer: Kenn Lucas/www.effective-link.com from Raleigh, NC

It is comforting to know InMotion hosting has my back if I have techncial problems or questions. So far I have been very pleased with support on items like SSL installation and other questions. Fortunately, to date I have not had any major technical issues, but I am confident if that were to occur, InMotion Hosting would take care of it immediately! Everyone I have interacted with thus far have been helpful, prompt and courteous. Way to go InMotion Hosting! Thank you! Kenn

27 of 27 people found the following review helpful:

First Time Novice, Mar 22, 2010

reviewer: Anonymous from Syracuse, NY

This is my first real website experience beyond the cookie cutter sites. I tried to do research and kept coming up with InMotion as superior in support. The price was reasonable so I took a chance and have been very pleased. I am a beginner but trainable and the staff have helped me on 3 occasions when I got stuck. Email forwarding to a Yahoo account, PHPini file location question and setting up the calendar. In all cases overnight I had my answers and they were detailed enough to quickly solve the issues. I'm very happy with InMotion!

1 of 1 people found the following review helpful:

All the help you need, Mar 19, 2010

reviewer: Anonymous from Rutland, VT

The folks at InMotion are the best! I've got a very complicated email address situation, and they've helped me with every problem I've had--even issues that had nothing to do with InMotion. They are the best--hands down.

2 of 2 people found the following review helpful:

Great support, Mar 18, 2010

reviewer: james/historyanimated.com from bend, OR, USA

I have several sites hosted with InMotion. On a monthlong bike trip in a remote area where Internet access was available for a short time every few days, two of my sites were hacked. I got a support ticket into InMotion and they went in and corrected the problems almost immediately and then advised me how to secure the site better. You cannot get better than that.

8 of 8 people found the following review helpful:

Webmaster, Mar 18, 2010

reviewer: John Sands/Ardnet.com from Southern Oklahoma

I was pleasantly surprised at the level of help provided by InMotion’s tech support and sales staff. I was transferring a website from another host to InMotion and was having a lot of problems with timing, FTP, email and everything else I could mess up. Over the last several days they have helped with all my problems of which none were created by InMotion. Between the email and live chat I was kept informed of what was happening and what needed to be done on my part. I am still an amateur, with just enough knowledge to be dangerous, when it comes to the internet, so it is comforting to know that InMotion’s staff is there when I get in over my head.

0 of 0 people found the following review helpful:

So glad I switched!, Mar 17, 2010

reviewer: williambritten.com from Tennessee

Recently switched to inmotion after realizing I was paying too much and getting not enough. Very pleased with the service and value for the money. Also had a recent test of support at inmotion when I accidentally deleted the tables of my WordPress website. Within a short time my database was restored! Super response and a grateful customer.

9 of 11 people found the following review helpful:

get-about-it!, Mar 15, 2010

reviewer: Ed Tankus/elianttech.com from Branford, CT

I signed up for a reseller VPS account based on reviews here. OMG what a mess! Here are some bullet points: - 24/7 Chat window closes after a few minutes saying it's gone offline. You have to re-enter and lose your place. This happens multiple times - Setting up an account is not fun. You need to use both the CPanel AND the WHM! - Your account is setup as the main domain and every other domain/account is a subdomain - Tutorials are unclear and require help from support to clarify - Want to transfer an account while before you change the nameservers? Don't! You have to setup the domain as an add-on domain in Cpanel and not as an account. I have no idea what an "account" means - I submitted a support ticket for a custom nameserver via email and their helpdesk. I never got a response from either. I checked the helpdesk. I have no tickets. Don't bother. Ed.

2 of 3 people found the following review helpful:

Best Tech Support Around, Mar 15, 2010

reviewer: Jennifer Meyer, tributewebdesign.com from Eugene, Oregon

I know there are cheaper hosts, but I've been using InMotion Hosting for four years, and you just can't beat the service. I've never experienced (to my knowledge) down time on a site. But the best part of the service is tech support. I used to get to a technician without a wait, or maybe under a minute. Now I sometimes have to wait a few minutes. But the technicians are knowledgeable and patient and stay with you until the problem is solved, even if it turns out to be something that has nothing to do with the hosting service. The staff is friendly, upbeat, and unhurried. I feel like I've got friends out there I can call on for help, and that's invaluable.

2 of 2 people found the following review helpful:

THE BEST!, Mar 14, 2010

reviewer: Anonymous from Los Angeles, CA

I signed up for Inmotion hosting based on the reviews here. Honestly, I have to say that I am very pleased with their 24/7 customer support! I can always count on Inmotion web hosting with my website needs. Thank you Inmotion!

5 of 5 people found the following review helpful:

Great host - except when they make unexpected changes, Mar 11, 2010

reviewer: Jason from Denver, CO

I've been with Inmotion hosting for almost 6 months now and have been generally happy with the service. However, they recently changed server on my account without notifying me in advance of the change. This caused quite a few lost emails, headaches, and time wasted trying to figure out what went wrong. As such, if you are considering Inmotion for business hosting you might think twice. Although they are a good, cheap option, the data I've lost as a result of an unannounced change is very discouraging and could've been a huge issue if I had multiple users using email through my Inmotion hosting account.

3 of 3 people found the following review helpful:

Wonderful customer service, Mar 11, 2010

reviewer: Lilli/ideapete.com from Santa Fe, NM, USA

A partner in our consulting group had a little hobby site hosted with InMotion and when we finally decided to consolidate 8 years of randomly hosted individual, main business and scratch sites to 1 host and 1 bill, we chose InMotion based on his experience, reviews and cost. One of the domains I moved is a Google Apps Premier domain, and 2 had to be pried loose from Yahoo, so it was not an easy move, and I had to call tech support several times. The tech support team was absolutely wonderful. Like lots of small businesses, we take care of clients during the day and our own stuff at night. Even when I called late at night, I got someone in the US, whom I could understand and who could understand me. Every help call produced instant results. There was a small glitch consolidating accounts for billing, which was half my fault and half theirs, and their business office straightened it out right away and got me a partial refund the same day I talked to them. Wonderful staff all around!

1 of 1 people found the following review helpful:

Best website host I've ever had, Mar 11, 2010

reviewer: rivature.com from Camarillo, CA

InMotion Hosting is absolutely wonderful. I previously had GoDaddy and they were giving me the run around when it came to direct questions about being able to host multiple websites on one hosting account, separately. GoDaddy is notorious for overloading their sql database servers, causing slow database loading and internal 500 errors often. After I got into contact with InMotion Hosting, all the questions I had were answered by their very well trained sales staff. No pressure to purchase anything, and they even asked questions that I didn't even think to ask. The user interface is awesome, the benefits are out of this world. My website is always loading fast, no internal 500 errors like with GoDaddy and best of all: Everything worked right the first time, I setup my websites and they are all hosted separately. Thanks InMotion Hosting!

3 of 3 people found the following review helpful:

Very Good and reliable, Mar 09, 2010

reviewer: Marc/www.lp2cd.ca from Quebec, Canada

I have tried a few hosting services (and they were bad) before ending up to InMotion hosting. Customer service is prompt and efficient. My website is always up. Set of tools is sufficient to get started and more. Many web traffic analysis tools available. I am very satisfied. Thank you InMotion !

1 of 1 people found the following review helpful:

So Glad I Switched, Mar 08, 2010

reviewer: Titan Real Estate Investment Group from Los Angeles, CA USA

We were very unhappy with the poor service and reliability of another web hosting company. Did a web search and found that Inmotion had the highest reliability rating and the price was about a third, we jumped and are thrilled. Our website loads faster and the customer service is superb. Well done!

4 of 16 people found the following review helpful:

Stay Away Unless You are a Techie or Can Afford to Hire One, Mar 05, 2010

reviewer: Anonymous from New York City

Unhappy with my current host due to chronic email problems, I wanted to fly to greener pastures. InMotion was rated tops and they focus on business sites, so I went for it. I asked all the prerequisite questions, except one: What would "I" have to do to get set? The answer: EVERYTHING. They send you an email with lots of information, and expect you to do every single aspect of your setup and transfer from FTP transfer & Upload to testing to setting up the email accounts, to pointing your domain name. So, if you are not a computer geek or can't afford to hire one, you are not going to be happy. I'm a retired software engineer, and even I could not make hardly any of their instructions work. Getting tech support on the phone to help with the instructions ... they were nice ... but nice doesn't cut it when something goes wrong and they refuse to look into it! Kid you not. Icing on cake? "I" had to fill out a cancellation request form and wait. They can't even cancel a transaction?

3 of 3 people found the following review helpful:

Bad support, slow server, should remove from Top 10 list., Mar 04, 2010

reviewer: Akito from usa

I read a lot or review site said it's the best bussiness web hosting site and I sign up for their services. Here is the true story. I am total new to unix base OS server and had a lot of problem need their tech support to support me. I try to call their tech support but i hear 30min music and I give up. I try their online live chat support and 95% of the time are closed. I got lucky finally go through once, but that tech support can't solve my problem and wants to cut off me quick. So I google my problem and spend another day to solve my peoblem by myself. Finally, I find out it's their server problem, so I wrote email and teach those techsupport how to solve my problem. If the review site has negative point I will give negative points for support. I guess you have to be PRO in unix base OS or you will have hard time to setup your website. NEWBIE BEWARE

1 of 1 people found the following review helpful:

A Rare Gem in the Internet World, Mar 03, 2010

reviewer: Rick from Nampa, ID USA

I just had another perfect experience with the InMotion Hosting Support Team! I have intermediate knowledge of Web design and use Dreamweaver CS4. Literally every single time I contact the Support Team, and it's often due to my lack of working experience, I receive A-One, 5-Star service - both via phone and live chat. This is my second year with InMotion and I wouldn't consider moving to another company. The E-Commerce package I use is well within normal price ranges, the C-Panel is extremely user friendly with plenty of quality add-on software programs available - and most importantly - the service is UNMATCHED by the competition! There's cheaper providers out there, but that's what you end up getting... a cheaper product! I have never hesitated recommending InMotion to my friends and family - lots of them are current users. So if you want first class service, no lies about what's included, and the biggest bang for your buck - go with InMotion Hosting!

3 of 3 people found the following review helpful:

Just exactly what I needed for my applicaton, Mar 02, 2010

reviewer: robertflegal.com from Austin,Texas

I decided to use Inmotion hosting based on positive recommendations I found on the web. I am so happy that I chose Inmotion. I had my web-site up and running within two hours of deciding to sign up. The cPanel app (for configuration of mail and managing the site) was so intuitive to use that I did not even need to read the directions. The statistics pkg (accessed from cPanel) are really nice. I especially like all of the graphs. I highly recommend Inmotion especially given the cost.

2 of 2 people found the following review helpful:

EXTREMELY helpful!, Feb 25, 2010

reviewer: dsx-msx.com from Saranac Lake, NY

I LOVE this webhost! My computer got a virus which started uploading suspicious and hazardous files into my site and inmotion detected it and blocked my ip for me until I could fix it. They explained everything very thoroughly, told me what kind of files to look for... they were awesome. I've never had any trouble with their webhost. I was very new to servicing and publishing websites (I'd only ever built them for people before) and they were very nice about walking me through things. I've used their phone support and their live chat and I don't think I've ever been on hold for more than 5-10 minutes tops which is incredible in my opinion. All in all, I love this webhost and would totally recommend them.

2 of 2 people found the following review helpful:

#1 Hosting provider, Feb 24, 2010

reviewer: alaskaberries.com from Alaska

Inmotion hosting is the #1 hosting provider period. I migrated to them after having very bad experiences with 2 of the largest hosting providers. My website and domains transferred with ease with the top notch tech support Inmotion has on staff. Fast, professional, and accurate is how I describe them. I have nothing but praise for them. I now have 4 websites with them and would strongly recommend them to anyone who is looking for a top notch hosting provider.

3 of 3 people found the following review helpful:

Just Freakin' Great, Feb 24, 2010

reviewer: Joel of joelinpdx.com from Portland, Oregon

I'm just a new guy. They just turned on my domain today...but I already have a good experience. I needed the web builder that comes with the business package. InMotion requires that you contact tech support to get this optional program activated. Well, to make a long story short, I sent in my email request at 10:19. Just 15 minutes later, at 10:34, I had an email back saying the program had been installed. I figured this would take and hour or two, or even longer. 15 minutes was fantastic. InMotion isn't the least expensive but I figured you get what you pay for and I'd rather pay a little more for quality than go with a $1.99 cheapo service. I didn't need GoDaddy's one good, four bad review ratio. With this kind of service it all looks good. BTW, thanks to the Web Hosting Geeks. Your site and reviews had a big part to do with my decision to go with InMotion. Web Hosting Geeks is far and away the best host review site on the web.

2 of 2 people found the following review helpful:

First time web-site start up made easy., Feb 23, 2010

reviewer: Glenn Williams redarmysoldier.info from Iowa, USA

I had no experience with starting a web-site but was able to do it easily using Inmotionhosting. The technical support's knowledge and availability is the best feature. No long waiting times on hold. 24/7 support. There is always a learning curve but the techs are patient and understanding. I am working on a 2nd site now.

5 of 5 people found the following review helpful:

They're Near Perfect!, Feb 23, 2010

reviewer: techcores.com from Eastern United States

I really have to say I really love InMostion Hosting. They are are near perfect. If I call in to their support, you inform me there's something wrong with my server even before I talk to a customer support rep. Everything they do I am very pleased of. I switched over to them not too long ago, and they have not let me down once. They did have one outage, but I can understand those because I am a server guy myself. InMotion Hosting had the outage repaired within the hour. Which is high quality support if you ask me. All I have to say is for them to keep it up and I'm proud to have them host my website.

1 of 1 people found the following review helpful:

inmotionhosting: what you see is what you get, which is good, Feb 17, 2010

reviewer: high-throughput-sequencing.com from the Netherlands, Europe

Inmotionhosting is my first hosting but I must say that I am impressed. I am hosting via the business class power and they really give you everything they promise. Registration is simple and somebody will call you within 30 minutes. If sales support is closed you can call to confirm yourself and in 2 minutes it is fixed. I am new with webhosting and had some questions. I always received a reply within 24 hours. One of the questions was if I could make my add-on domain my main domain and visa versa. The answered me that it is possible free of charge but also warned me for the consequences (meaning I had to set up everything again). When I confirmed the order it was done within 24 hours again. Not everything is perfect. I find the information database how to do things a bit difficult to for finding the answer. The information is there but you have to know where to look. But a simple email to support will get you the answer if you can't find it. I recommend inmotion to everybody.

1 of 1 people found the following review helpful:

Excellent, Feb 16, 2010

reviewer: anonymous from Malaysia

I have dealt with a few web hosting companies, not a lot. You guys do a great honest job! One thing: I speak pretty good English, have spent nearly 50% of my life in English speaking countries, yet, for someone English mother tongue I will always have an accent, even in Australia I have been asked if I was American! In Austria (my home country) if I was German because I have lived away a lot and kind of designed my own accent. Why do I mention this? Please go gently on all those many clients of yours many of whom will be American citizens but have MORE accent than myself. Go genle because due to slight difference of wording what they say may instantly sound different than what you understand. Give them the same respect, try harder, it`s harder for them! And, there are Nobel Price winners who don`t even (in this department I had trouble sometimes if you get the gist, now I know almost everyone from your support team, and have kind of built up excellent contact and mutual respect

4 of 7 people found the following review helpful:

VPS Down, Tech Support can't help, Feb 16, 2010

reviewer: Anonymous from Los Angeles, CA USA

Wow. I've never experienced what's happening right now with InMotion Hosting. We were with a GoDaddy Virtual Dedicated for 6 years and our site didn't go down once unless we brought it down. Our website is now hosted on a VPS with InMotion, and it has been down for three hours without any changes on our part. When I called Tech Support the first time today, he said, "They are working on updating some nodes and you will be up in no more than an hour." Two hours later I called and another guy said he had no idea what the problem was and that he couldn't help!!!! He said the updates should have been done by now so he elevated it to "System Admins." I am only writing this review because we left GODaddy because of InMotion's Superior Tech Support. If 'routine maintenance' brings down a server for at least three hours during the work day (still down now), and tech support says they can't help, how can this be the best?!!! I've NEVER seen such terrible support. Ever. Wow.

6 of 6 people found the following review helpful:

First time experience with web hosting, Feb 15, 2010

reviewer: Anonymous from Anytown, AT 55555

I am new to web-hosting so I have to learn everything. Consequently I have already had to rely on the support and advice of support staff. I have been very impressed with the speed of their responses and their willingness to make sure that my needs are met quickly and accurately. The people I have dealt with have been very friendly, but professional also, which of course inspires confidence. I anticipate that I will need help and advice again before I have this process mastered and my site is up and running. I am confident about asking any question however obvious the answer may be, and of requesting any kind of assistance.

0 of 0 people found the following review helpful:

Best.Host.Ever., Feb 15, 2010

reviewer: Nick Villescas from Phoenix, AZ USA

I spent months jumping from web host to web host until I came across InMotionHosting. I figured all web hosts were bad, some just worst than others. But InMotionHosting changed that view. Their price, speed, and uptime are unmatched.

1 of 1 people found the following review helpful:

Personal impression of In Motion Web Hosting, Feb 15, 2010

reviewer: Anonymous from Anytown, AT 55555

I am very satisfied with the technical support I received lately from In Motion Web Hosting... especially in being able to publish the webpage I updated. Somebody ( I have no idea who) tried to hack my picture pages. In Motion Web Hosting successfully prevented the hack attempt. Thank you In Motion.

2 of 2 people found the following review helpful:

Can't ask for anything more, Feb 13, 2010

reviewer: Dave from Cleveland, Ohio, USA

I switched from another hosting company when the prices doubled. I was a little leery since the price lower than almost all of the other companies. I was pleasantly surprised that the service, features and support were all better than the previous provider.

0 of 0 people found the following review helpful:

ALL PRO'S - NO CONS, Feb 12, 2010

reviewer: Kate Flaherty from Belcamp, Maryland

I have been a very satisfied customer. I called tech support once at 2 a.m. My husband laughed at me and said "there will be no one there this time of night! ha ha". Well he was delightfully wrong. I could't believe it myself. A very alert, awake, friendly, helpful voice was there on the other end of the phone to patiently, joyfully, kindly help me with my issue. And he quicky resolved it. I went with them because of value, but it's almost too good to be true, the superb support and vast resources In Motion Hosting offers their customers. Commuication's great too, and they are always offering a wide array of support and services to help you have the best website you can ever want.

2 of 2 people found the following review helpful:

Be Careful & watch closely, Feb 10, 2010

reviewer: FlexibilityFitness.net from San Diego, CA

While they offer a good price, reliability isn't always there - I found unwanted ads on my site out of nowhere. Then the 2nd page of my site went mysteriously missing and I had to work several days to get it back up on the site - they had no explanation as to why this happened. The e-mail suddenly stopped working. You talk to one tech support and they seem great, but another guy will sound like a flake? Their billing people are morons compared to the tech reps and the two never seem to talk to ech other. If you want cheap and plan to watch it daily - great. If you need reliability - it may be worth the price to pay more and find a company that is more user cautious - but either way they are waaaay better than GoDaddy in every way!

0 of 0 people found the following review helpful:

Best in class, Feb 08, 2010

reviewer: Anonymous from Paris, France

I spent more than 20 years in the IT industry and hosted several companies' websites with different providers in the world (US and Europe) I can say that Inmotion is my best experience with a provider ever, not only the customer support is very reactive but the major difference with others is that they really read your question and answer to it ! I am moving my other websites to them and I strongly recommend InMotion hosting. Jean (France)

0 of 0 people found the following review helpful:

Impressed, Feb 06, 2010

reviewer: Anonymous from Jacksonville, FL USA

I've been very impressed with InMotion's service. I have tried two other hosting services, and they could not compare to InMotion. For one thing, InMotion's support is extremely well organized. I like the work-ticket system to include how quickly and effectively they responded to any work-tickets I submit. I've taken a look at their customer forum, and it also looks to be extremely helpful. I've found InMotion to be exceedingly user friendly, and I am not website savvy. (Linux? Sounds like a character from a Charlie Brown comic strip.) Seriously, I have been very pleased with the quality of Inmotion's service, and I highly recommend the company to everyone.

2 of 2 people found the following review helpful:

REALLY not impressed., Feb 06, 2010

reviewer: Will let you know when I find a provider from California

Started with an inquiry to sales live chat...was 4th in the que...then got a message that Sales was not available...and was forced to send an email instead. Tried again, why I dont know...and got through...but was asked to wait for my answer...was 3 minutes into the chat session before I was informed that Monthly billing was not available on the plan I wanted to purchase. Just my opinion...but there are a lot of other companies that want my business...you had better impress me from the beginning. If you're Sales staff is too busy to be helpful, how in the world would I be convinced that Tech Support would even be reachable?

0 of 3 people found the following review helpful:

Inmotion Hosting scams my money, Feb 05, 2010

reviewer: victor from GA, USA

I paid them $500 for 1 year and half a year later, they said that my site used too much of their resources, they send me a "final notice" trying to force me to upgrade to their dedicated server which is at least around $250/month. Otherwise, they will suspend my account and keep the money! Technically - we have 2 different retail sites hosting on 2 different hosting company: server load number of items on site status inmotion hosting 2 (16 cpu) 50,000 "final notice" the other hosting company 4 (2 cpu) 25,000 OK after moving away from inmotion 0.5 (4 cpu) 100,000 OK Who get free lunch by taking your money without providing any service? They sent me "final notice" because of their incompetence!

0 of 0 people found the following review helpful:

They stopped a hacker!, Feb 03, 2010

reviewer: karen from Saranac Lake, ny

I didn't even know inmotion hosting was capable of spotting and stopping an attack on your site, but they did! I couldn't connect to my server, so I contacted their customer support and they told me they were temporarilly not allowing connections to my site because someone tried to upload something suspicious to it from a suspicious ip address. They sent me an email (which I hadn't read until after I talked with them) with a full explanation and instructions on how to change my password and my site was back up and running. Customer service was VERY helpful, courteous, and downright awesome. These guys seem to actually care about the safety of your site, not just take your credit card number and run. I give Inmotion Hosting an A+!

15 of 16 people found the following review helpful:

INMOTION HOSTING is #1 IN ALL CATEGORIES - BY FAR , Jan 26, 2010

reviewer: Pat W from San Francisco, CA

I have Tried a Number of Web Hosts over the years and INMOTION is BY FAR the Best for the Following Reasons: --- Customer Service at INMO is Excellent whether You are a Beginner or Expert. I was was clearly a Beginner when I signed up --- Their Tech Support Staff is almost always very Good and Very Patient in Making Sure Your Web-Site Problem is Solved when you Call IN or E-Mail your Problem to Tech or Customer Support. --- INMO's By Far the #1 BEST TECNICAL SUPPORT. --- INMO's PRICES at are Excellent and You Get a LOT MORE Than You Pay For. --- INMO's WEB SITE BUILDER is INCREDIBLE. --- INMO's Control Panel has EVERYTHING Covered to Set-Up for SIMPLE to COMPLEX Web-Sites. IF YOU ARE REALLY SERIOUS ABOUT BUILDING A GREAT WEB-SITE - INMOTION HOSTING WILL MAKE THAT EASY & POSSIBLE FOR YOU TO DO .

1 of 1 people found the following review helpful:

Reliable, inexpensive, stellar customer service/tech support, Jan 25, 2010

reviewer: Joan from Brooklyn NY

I love these folks! I know a little about website design and development - enough to be dangerous, but not enough to get anything done without help... I've called tech support a number of times; everyone I've spoken with has been extremely helpful and clearly knows his/her stuff (OK, it's only been men so far, but I like to leave that possibility open). It feels like I'm talking to people who have decent experience, not level 1 folks who are reading off lots canned stuff in the hopes of finding something vaguely related to my question. And they must've gotten a killer customer service class. More than once, I've gotten answers to questions I didn't even know to ask, and they respond immediately to administrative requests. Finally, with Inmotion's tools, documentation and tutorials, I've already been able to add functionality to my site. I can see there's a lot left to learn. Now, if they only had an anti-procrastination tool, I'd be all set.

0 of 0 people found the following review helpful:

Finally, a Host I can stay with!, Jan 23, 2010

reviewer: J. Audrey/www.skystonetrading.com from Santa Fe, NM

Highly Recommended! After a year of trials and tribulations with two other hosts dealing with unbelievable down-time (Host-99) and non-existent service (Siteground), I finally feel I can relax and just work on the website, and let the website work for me. Great service, the support staff is knowledgeable and easy to reach through phone or chat. Their price, professionalism and accessibility make them a keeper if looking for a Linux server. AAA+++ (For Windows servers, Appliedi.net took the most amazing care of me for nine years. )

4 of 4 people found the following review helpful:

Great Host, finally, Jan 19, 2010

reviewer: http://www.splicewebdesign.com from Augusta, GA USA

I have been at it for 12 years now and thought that all hosting providers were a joke. After giving up on "99.9% uptime" and "24/7 tech support," I am happy to say that InMotionHosting has finally delivered on what all the other hosts wish they could offer. Their tech support is amazing. For the first time ever, I feel like they are capable of doing their jobs and prove to actually know what they are doing, unlike the "others." Only down side, which is no big deal, is you're stuck to the packages they offer, at least that's my experience on the VPS side. The ability to add RAM without jumping up to the next level would make them perfect. Other than that, I'm completely satisfied. They continue to impress me.

0 of 3 people found the following review helpful:

i am satisfied , Jan 17, 2010

reviewer: http://www.legitimatepaydayloans.net from india

i have used in motion hosting .i saw it is good host if you want to establish a big sites but the problem is a bit high price.i hope they will lower the hosting charges.

4 of 4 people found the following review helpful:

Highly recommended, Jan 16, 2010

reviewer: no1schoolofmotoring.com from Ireland

As a novice web developer, I fully researched hosting websites before deciding to host mine with inmotionhosting.com. I had found a lot of positive feedback on them, and now as a customer, I can clearly see why. Inmotion Hosting provide an excellent service and at an excellent price. As this was the first website that I have ever uploaded, I was unsure of the process of actually uploading my website to the World Wide Web. Embarrassingly I conceited and contacted Inmotion Hosting’s customer service. I think his name was Alan, but I could be corrected on that, but I found Inmotion Hosting’s customer service exceedingly helpful, courteous and very friendly. The CPanel that one uses to manage their website is very easy to use, providing plenty of statistical information about the website, such as number of visits on a daily basis and peak times of usage. I have never had any problems with bandwidth, space, downtime or anything like that with Inmotion Hosting. Maybe I’m just lucky, but Inmotion Hosting seem to have everything covered and have provided me with friendly, knowledgeable support whenever I needed it. Recently, my website was subjected to a hack attempt. Someone tried to spike my form with malicious code. I was completely unaware of this but luckily, and thankfully, Inmotion’s monitoring of my website had caught them in the act, and prevented this attempt from being successful. Inmotion Hosting then proceeded to notify me and provided plenty of useful information and advice on how to further secure my website. For this I am truly grateful, and in addition to highlighting Inmotion’s excellent service and support, I wish to highlight that they provide excellent security and peace of mind. I feel a strong level of comfort knowing that my website is secured and monitored 24/7. I’ll wrap this up by saying that I rarely write reviews and after reading this, I’m sure you can clearly see why. If anything I strongly encourage you to host your website with Inmotion Hosting and I’d like to thank you for taking the time to read this review.

4 of 5 people found the following review helpful:

Home run!, Jan 15, 2010

reviewer: Anonymous from Anytown, AT 55555

Inmotionhosting is by far the best hosting service I have ever used. It's fast, reliable, user friendly and economical. If there's a problem, customer service is responsive and courteous. What else could you want?

0 of 0 people found the following review helpful:

A beginner's paradise, Jan 15, 2010

reviewer: Jimmy Ellis/LockhartCasuals.com from Texas, USA

The support is great at Inmotion hosting. I've tried two other hosts whose support was terrible. If you are new to web site stuff you want someone who can answer your questions. The other two hosts I used seemed too smart for me. Their answers would always start with the word "simply" then would be followed by a bunch of jargon I didn't understand. It made them seem smug. The people at Inmotion are able to explain things where even I can understand. And their answers are always written in very good English. The other hosts I used (GoDaddy and AMHosting) are probably okay if you already know what you are doing. But if you are a beginner you will like working with Inmotion.

0 of 0 people found the following review helpful:

Venice Tennis Review of Inmotion, Jan 15, 2010

reviewer: Greg Engelhardt/VeniceTennis.com from Venice Fl.

Thank you for your service this past year. It has been an enjoyable experience and it is reassuring to know that you team is at the ready to handle problems that arise. I like to think I'm pretty savy but always learn something new when calling your support staff. What I appreciate is their recognition that a customer can be (and often is) heavily involved running their own operation. It takes maturity and good training for them to keep that in the forefront of their minds as they handle calls. I also appreciate their understanding when I feel I need to know more about how a small problem can develop. This can help me stay alert and avoid running into bigger problems down the road.

0 of 0 people found the following review helpful:

Moving my site from another service provider, Jan 15, 2010

reviewer: Anonymous from Sterling, VA USA

I was very happy with the support I received. Moving the whole site to a new service provider is a very traumatic event. One has to transfer all web applications and other files while learning about the new site and its particularities. This has to be done as fast as possible. I can say that support I received was outstanding and my web site was in operation in no time. Thank You, Inmotion Web hosting team!

0 of 0 people found the following review helpful:

InMotion - Best webhost I've ever found, Jan 15, 2010

reviewer: Jesse Smith - jessesmithproductions.com from Denver CO USA

Finding a competent and trustworthy webhost is like finding a good auto mechanic / plumber / dentist. The horror stories are rampant, and when you find one, you keep them, and tell your friends. I've had need of dependable webhosting personally and professionally, and I've had my share of headaches in every area - the backend setup, blackouts, hard-to-reach tech support, unfriendly interfaces. So its my pleasure to say that all aspects of my experiences with InMotion have been positive, trouble-free ... and even pleasant. I recently had to startup a new site and put some permissions and what-not in place. I did it all within minutes using on-line InMotion chat support from both their sales and support departments. Wow - real-time COMPETENT and PATIENT tech support. And I've never experienced a site failure or downtime. FIVE STARS!

11 of 14 people found the following review helpful:

Stymied trying to order, Jan 11, 2010

reviewer: DP from San Diego, CA

Based on the positive reviews, I tried to order a business-class account with Inmotion. I went to the order page, credit card in hand, and the page was loading ... loading ... loading ... loading ... loading.... After 5 minutes I began wondering what customers would do at my site if it just kept loading for 5 minutes with no response. After 10 minutes it felt like a hard dose of reality of what the response time would actually be like. I mean, if they can't even serve their own ordering page in a reasonable amount of time, what would it be like for my hosted pages? After 15 minutes it finally advanced to the order page. OK that was unpleasant, but might as well go through with it. I clicked to order the "launch" package for 24 months, at a prominently advertised special discounted rate for prepaying the 24 months. I advanced to the next page -- and no discount was showing, instead it was the regular price for the full 24 months. After clicking back and forth a few times I fired up the customer support chat. Nice fellow. Unfortunately he seemed incapable of understanding me. "The splash page said $XX/month for 24 months, why is it saying a different price when I try to order it?" He kept saying it was because it's discounted if you pre-pay for longer. Yes, I saw that, that's why I was ordering 24 months prepaid. Finally he just said all accounts had to be verified by a phone call anyway so might as well just do it over the phone. I declined, as I thought it was an awfully unimpressive experience. I think I'll keep looking around.

2 of 2 people found the following review helpful:

Inmotion Web Hosting & Network Technologies, Dec 22, 2009

reviewer: dizpc.com from Dayton, Ohio

Inmotion Web Hosting hosts 3 web sites for my wife and myself: dizpc.com, weighlesshabits.com, westcarrolltonweb.com) I have been very pleased with the pricing, the ease of use, the performance of my web sites as well as the service I receive when I need assistance. I highly recommend Inmotion Web Hosting to all of my customers who may be interested in a web site or eCommerce solution. Regards, Bill Taulbee Network Technologies dizpc.com

2 of 3 people found the following review helpful:

great service, Dec 22, 2009

reviewer: Barry Maloney from Minneapolis

I rarely need to call tech support, but when I do I get a live person almost immediately, not some demeaning voice response unit with 10 options to choose from that all route to the same place anyway. You can't beat having quick response to a phone call for help. And the tech people really know their stuff - you get the equivalent of a tier 2 person right away.

1 of 2 people found the following review helpful:

Outstanding, Dec 22, 2009

reviewer: puebloweather.info from Pueblo, Colorado

Have been hosting my weather station on InMotion for two years, now. Up time is great. My IP was blocked, a couple of times, for some glitch in the stream to InMotion, but have had no problems with their server. Customer Service and Technical Support are outstanding. They have had me back in service within minutes of my call. Would recomend InMotion to anyone who wants a great deal for hosting.

11 of 11 people found the following review helpful:

My First Review, Dec 22, 2009

reviewer: Tom Shuford, Psalm23Ministry.org from Valdese, North Carolina

I switched to Inmotion Hosting because I was thoroughly frustrated with my previous host. I hosted my own website with my former host and because I design websites I would recommend others use them. I used to get good service from my former hosts but for my last 6 months, the uptime was horrible, they always blamed somebody else and never got the problem corrected. My experience with Inmotion, has been a good one. Their uptime has been better than promised. I love being able to communicate with tech support three different ways and they are super friendly and courteous. They have always understood my problem and if I want them to, they will take the time to explain how they fixed it so I can do it myself for other clients or just go ahead and fix it for me. I've never had to wait very long for help and it's a plus for my communication that their techs are all located in the US. The control Panel might be the same as others but their customer support is what sets them apart.

5 of 6 people found the following review helpful:

InMotion Hosting is the Way to Go, Dec 21, 2009

reviewer: OCHumm.com from Fullerton, CA

I reviewed many web hosting services all over the country when starting my business in 2006. One particular hosting service stood out from the rest and that company was Inmotion Hosting. Their website was clean and concise providing all the information (including price) needed to make a decision. There were no tricks and when I initally called they took their time to explain any questions I had; without being a customer. I knew from that time that I had found my hosting service. We have now been with InMotion Hosting around 3-years and have nothing but praise for their service in that time. We hope to be with InMotion Hosting for many more years to come.

1 of 1 people found the following review helpful:

Inmotion ROCKS!, Dec 17, 2009

reviewer: J.R. Noe /epigate.com from Louisville, KY.

I left JustHost after only being with them for 6 weeks. it was bad as soon as i signed up and went downhill from there. Their tech support was very poor I did not pay enough attention to the tech portion before I signed up. if I had, I would have seen that all the support was through emails. It took hours to circulate just one email. I lost alot of money with the other host money-back-guarantee. Out of over $400.00 to get my sites set up, I got less than $100.00 back. Check to see what is refundable when you sign up. Inmotion has been great. I called their tech support twice before signing up to make sure I could reach a person instead of a machine, (I suggest you do the same for whoever you are thinking about using). I reached a real person both times with little wait time, very little. Theye have been great with the support i need...and i need alot sometimes, and have been very nice. I highly recommend Inmotion, I am very happy with everything, especially their support.

1 of 1 people found the following review helpful:

2nd web host, Dec 16, 2009

reviewer: ragingmadpc.com from Albany, N.Y.

I was using a company before these guys due to I did not know how to code HTML or CSS. The reviews on here were awesome, so I figured I would try them. All I can say is wow so far. These guys have been great and friendly and informative and helpful. I dont have enough space to write all the mistakes I made in this process of transferring and making my website show properly on the internet. These guys took the time to walk me through and verify things and make sure things were good. Would definitley recommend these guys. Especially if new to hosting and web design.

3 of 7 people found the following review helpful:

They are not worth the headache., Dec 14, 2009

reviewer: Gelly from Phoenix, AZ (United States)

Do NOT use them if you even THINK you're going to discontinue your service within the 30 days. Or at all, really. First, they charged me for one year; the money CLEARED, it wasn't pending, it CLEARED the next day. Two days later, the money was back in my account, so I assumed that it was one of those things where they take the money and then it drops off and that it would then charge monthly from there. One week ago today, I called to cancel my service and the woman said my money would be back within 24 hours. 72 hours later, I called back again and was informed that I had to fill out a cancellation form which the first woman said NOTHING about. I filled out the form and the man said my money would be back TODAY; it isn't. I called today and the woman said my money will be back after 6:00PM tonight, but that I have to go talk to my bank to actually get the money back. Bottom line, don't use them; especially if you're unsure of your decision.

2 of 3 people found the following review helpful:

Great Host, Dec 14, 2009

reviewer: www.carlson-jewelry.com from Tacoma, WA USA

Tech support got me through any problems that I had. It did take a few calls to get someone with the knowlege to walk me through my issues. But no complaints. They were very helpful and patient. A lot better than my previuous host.

1 of 14 people found the following review helpful:

Reliable, well-supported hosting service, Dec 14, 2009

reviewer: Paul Oratofsky/oratofsky.com from New York, NY

In the 6 years or so that I've been working with InMotionHosting, I have found their hosting service to be highly reliable as far as uptime and speed, capacity, and services. The fact is I have hardly had to consult with them, because their service is so reliable. And they offer a background battery of services that have been quite valuable - like statistics about hits & an email forwarding service that's very easy to use. I have built 2 websites that are hosted by them, and have recommended them to a third website that I watch over - and I couldn't ask for a better hosting service.

0 of 0 people found the following review helpful:

Excellent communication and customer support!, Dec 14, 2009

reviewer: wolfridgeskipatrol.org from Asheville, NC

Over the last few months, there have been several occasions where I had to ask InMotion's technical team for assistance. I know just enough about html, PHP and Sql to be dangerous. Each time, InMotion has really come through for me. When I come across something that leaves me stumped, or I break something in the course of my tinkering, the InMotion support team solves my problem and addressed my concerns expeditiously and thoroughly. The quick responses to my emails and the technical knowledge of their employees continue to impress me. I sincerely appreciate their technical savvy and customer service. InMotion has only been our host for 6 months, but I can assure you, InMotion has earned a long-term customer.

0 of 0 people found the following review helpful:

Good value and friendly, Dec 14, 2009

reviewer: televisionaryproductions.com from Sharon, MA

I am not in the business of web hosting and website design, but the folks here answered all my questions quickly and seemed willing to help. Also, having a West Coast as well as an East Coast office helps with the time differential. It makes getting questions answered after 5pm ET possible.

3 of 3 people found the following review helpful:

Getting it right!, Dec 09, 2009

reviewer: mimisbydesign.com from Phoenix, AZ, USA

After leaving another hosting company where customer service is sorely lacking, I've been VERY pleased to interact with the pleasant, knowledgeable and professional support personnel at InMotionHosting! After my last host experience, I frankly came to IMH with a skeptical "we'll see" attitude. I was concerned that maybe all hosting companies were like my last bad experience. Fortunately that's just not so! IMHosting's personnel were kind enough to migrate my sites over from my previous host. There were problems with the migration of the 3rd party shopping cart software. I hired a contractor to resolve the cart issues. At one point my contractor contacted IMHosting's chat support for help with some of the issues. Together they resolved the issues. The contractor said she too was impressed with IMH support! So far, I'd rate IMH with a grade of A+! I will definitely recommend them! It's a pleasure to tell them "thank you"! I hope they continue the GREAT work!

0 of 0 people found the following review helpful:

New Customer - Great Start, Dec 08, 2009

reviewer: John Vondersaar from Emory, TX

I am a new customer to InMotionHosting, and the Startup efforts and Support have been great. At this time I am only using my Domain-name and Email, however I am considering establishing a website in the future for my business. Thanks for a great start... John Vondersaar, President, J&S Professional Recruiters

1 of 1 people found the following review helpful:

InMotion; Great service going on!, Dec 08, 2009

reviewer: madlineconcepts.com from Nairobi, Kenya

Since the day I first uploaded my site files in my root folder, it has been all smiles. InMotion Hostings' great support through staff that are always present, and with advice that is on point, has kept me clinging on. I pray for their success because they guarantee mine. From the packages offered to the all important customer service, with InMotion Hosting scoring 100% in that, I have a hustle free thing going on here. Frequent emails from InMotion Hosting offer advice and information on how I may improve on my site, from design to Search Engine Optimization, all this info, part of the great package! It's interesting how support staff at InMotion Hosting reply to my queries, a smile at the end of the day is the result, because progress has been made. Because I know they will not backtrack on the quality service, I'll be with InMotion Hosting for a long long time.

4 of 4 people found the following review helpful:

In Motion Hosting - A Review, Dec 01, 2009

reviewer: Gil from Blanchardville, Wisconsin

Haven't heard of In Motion Hosting ? Heard of, but don't know alot about them? Or are you a current customer? I've been with IMH since 2004 and I have no intentions of leaving. Why? I started out with minimal knowledge about web design and putting a site together. I stumbled along, but when I got stuck-IMH was there for me. Even though that wasn't their job, they politely and professionally assisted me through the problems I kept putting on myself due to lack of knowledge. Now that I've been a customer for more than 5 years, I've learned more about website design. During that time, IMH has improved many things about their services-like the knowledge base and tutorials. And their customer service can't be beat. I could easily write 10,000 words-they are that good. They excel at reliability, services offered, customer service, great prices and very quick responses.You gotta check them out! Once you do, you'll more than likely join the team.

2 of 2 people found the following review helpful:

Reliable servers and great support!, Dec 01, 2009

reviewer: Anonymous from USA

I am the owner and webmaster for a few different website and have had several hosts. I've been with Inmotion for about a year and have been blown away with how great their support is. Everytime I've sent in a support ticket, I've received a reply within a few hours. They have people that actually know what they're talking about. Most importantly, their support staff is willing to go out of their way to help. Their servers are always fast and very reliable, even on a shared host. I am very happy with Inmotion, and would highly recommend them to anyone.

3 of 3 people found the following review helpful:

Inmotion Web Hosting, Nov 25, 2009

reviewer: bachlund.org from Berlin, Germany and Monrovia, CA -- depending on the time of year

As a composer and artist, I am no highly skilled webmaster. Nevertheless I am my own webmaster with the help of the videos and asistance of InMotion folks as I began to build my site. After years, this site is now a very large and unusual "oner" with much content. Music, scores and commentary a plenty, made possible in part by the fine support at InMotion Hosting. I am A-number-one pleased with them.

7 of 13 people found the following review helpful:

I do not recommend inmotionhosting, Nov 24, 2009

reviewer: Anonymous from california

Ever since I signed up with inmotionhosting, my site went down twice, one was network issue and one was server issue. I have many other hosting companies that I use over 7 years and they never went down. I just have so many sites and I'd like to spread hosting companies for all different sites and that's reason I picked inmotionhosting, but so far the support is not good either. The Chat support is busy most of the time and it tells me to "email" after waiting for quite some time. Two time site down is a big deal. I do not recommend to anyone.

1 of 1 people found the following review helpful:

Inmotion rocks!, Nov 24, 2009

reviewer: Eric N. /practicalsem.com from San Jose, CA

During the past two months, I signed up for two new web sites on InMotion Hosting. Sign-up options were clear and the process was very easy to use. There are many software packages/services available for heavy-duty business/merchant web sites. They were careful to verify that it was really me that was signing up for each new web site. I had a couple of questions that I submitted and got an e-mail response within the hour. The price was right for what I needed, a couple of simple web sites. In each case, my web site was available for use within an hour. That's service!

2 of 2 people found the following review helpful:

WINmotion! ;), Nov 23, 2009

reviewer: apppopular.com from Edinburgh, Scotland

I first came to InMotion for a dedicated server for a combined web/iPhone application. Having had absolutely no problems and awesome support, I moved some of my personal domains over to them on a separate shared hosting account. Still completely satisfied with InMotion and would definitely recommend them to others! Nikita

6 of 9 people found the following review helpful:

Web master & site owner, Nov 23, 2009

reviewer: Anonymous from Anytown, AT 55555

I had previously tried many other hosting sites, but they never lived up to the advertising, either in regard to space, bandwidth or uptime. My site users require the site to be available as they rely on its music files for their own activities each week (church music). It is important to be available at all times, but I found the other sites had all sorts of reasons for poor uptime. InMotion hosting has proven to be excellent, with uptime exceptionally high, there were no problems with bandwidth. When disc usage increased, InMotion techs took positive corrective action so that my service continued at the same high quality. I cannot speak too highly of my experience of Inmotion, and I am pleased to be able to indicate on the site front page that it is hosted by Inmotion.com. Clyde

4 of 4 people found the following review helpful:

I'm glad I did my research!, Nov 23, 2009

reviewer: vancouverenglishteacher.com from Vancouver, BC, Canada

I looked at a lot of potential hosts but chose InMotion even though they're in the States and I'm in Canada. They were less expensive than the locally recommended host, and much more helpful when I called for further details. So far I have had seamless service; fast, simple, no-glich, no-downtime. I don't know what else to say, they've delivered and I've had no unpleasant surprises.

3 of 3 people found the following review helpful:

outstanding!!, Nov 09, 2009

reviewer: cheekiemonkiesigs.com from ohio

I have had other hosting companies and Inmotion out ranks them all! The up time is amazing, there has been no down time since I have had their service. I would recomend them to all my friends and clients! Keep up the great service!

3 of 3 people found the following review helpful:

Happily Hosted, Nov 05, 2009

reviewer: stubbsartstudio.com from Connecticut, USA

Being my first venture into the online business world I conducted extensive research on Hosting Companies. I chose Inmotion Hosting's Business Class service because of its benefits, especially around bandwidth,storage, and support for multiple domains. Tech and Customer support has been outstanding: knowledgeable, quick to respond and resolve my issues, courteous, and friendly. The Video Tutorials provide enough information for someone new to web hosting services to set up and manage their sites. Overall I am very pleased with my experience with Inmotion Hosting and highly recommend it to anyone looking for a high quality host at an outstanding price.

1 of 2 people found the following review helpful:

Very satisfied, Nov 04, 2009

reviewer: Anonymous from memphis

I am extremely pleased with my choice of inmotion hosting. Fast and knowledgeable customer service, plus an easy to navigate web builder has me very pleased with my decision to go with them.

4 of 4 people found the following review helpful:

It just works., Nov 02, 2009

reviewer: http://www.fealabs.com from Tampa, FL

Early this year, I got fed up with my brother's service (which will remain nameless) and their so-called customer support. The hosting service was inexpensive, but it showed with the inferior technical knowledge of the outsourced service associates and the response times for our site. So after about a dozen "we're sorry for the inconvenience" emails, I decided to get a different hosting account and move our site. Right from the start, the people I talked to at InMotion Hosting were knowledgeable (even the sales staff) and they answered all of my questions promptly. They have 2 server farms, one on the east coast and one on the west coast, and their servers are very well balanced for performance. Since moving the site to the new service, the FTP transfers for site updates have been incredibly and the site response is great. It costs a bit more for a small business account, but it's definitely worth it to avoid the aggravation of the cheaper solutions.

0 of 1 people found the following review helpful:

Superb service, affordably, Nov 02, 2009

reviewer: Anonymous from Boston, MA

I've been a customer of InMotion Hosting for 3 years now. During that time I've had consistently responsive, speedy customer service and support to handle the rare issues that have emerged. Far better than GoDaddy and other web hosting services I've tried. Reliability is outstanding. User interface is easy to use. Customer service people are knowledgeable, competent, friendly, and happy to help. What more could you ask? Thanks for the great job.

1 of 1 people found the following review helpful:

Inmotion Web Hosting is excellent, Oct 30, 2009

reviewer: Jim from USA

We have been very pleased with Inmotion Web Hosting. Every need we have had has been handled professionally and quickly. Communication has been handled very well whether via phone, email or via the Inmotion website. In all cases the response has been prompt and helpful. The control panel tools are very effective to configure the site and provide detailed reporting. I would highly recommend Inmotion Web Hosting.

3 of 24 people found the following review helpful:

They will do ANYTHING just to get you to sign up!!, Oct 28, 2009

reviewer: Anonymous from Indiana

Called sales to aske about a specific type of template they offered. Sales could not give me an answer and asked that I sign up and find the template myself, if it didn't exist, I could cancel and get my money back. Is it just me or does that sound stupid? Wouldn't a company now what they offer and have available? I didn't sign up and am looking for a new host comapny now.

0 of 0 people found the following review helpful:

I really am not a relative of these great people., Oct 26, 2009

reviewer: WmOConnor.com from Horse Shoe, North Carolina 28742

My site is small potatos and 3 hrs east of Inmo, so when I first chose them 6+ years ago, I had no idea how it would work out with a host on "wrong" coast. Their product obviously comes first and it was not long before that was apparent and that someone there believed the same. I have never had cause to regret my choice as they have been growing and keeping the service top notch and consistent. > The year in year out consisitency of polite, professional, competent customer service is THE key attibute of an involved, committed management. Inmo is one of only a tiny handful of companies in any business that I would say are worthy of the "Six Sigma" achievements of GE under Welch. It is more like doing business with a group of old friends who have known each other for decades. > I am not the least embarassed to be a BIG fan of Inmo. > Congratulations to each and every Inmoman, and Keep it up.

6 of 8 people found the following review helpful:

Best Host I've Found Yet, Oct 26, 2009

reviewer: ByeDesigns.com from Camino, CA USA

I'm currently working on my third website hosted through InMotion and couldn't be happier with them. The amount of features and storage space is unbeatable for the price, I've yet to have an outage on any of my sites, and their customer service is awesome (all their call centers are located in the US!). Now when I have to deal with other hosts, I get frustrated because they lack many of the features that InMotion has. I especially like InMotion's flexible PHP configuration, the CPanel interface, and their unlimited space/bandwidth package. I also like the fact that InMotion keeps their software up to date. I'm not normally this enthusiastic about a company, but InMotion really seems to be one of the best hosts out there. I have yet to find fault with what they have to offer. Highly recommend!

1 of 8 people found the following review helpful:

ABSURDDDDDDDDD, Oct 25, 2009

reviewer: joomlainstallers.com from chicago

Be prepared to waste alot of time and energy. The servers and email are both a joke. The domain management is a joke, and it's likely you will see long email outages due to the fact that there hosting plans are housed on weakly secured shared servers. AVOID AT ALL COSTS!

0 of 0 people found the following review helpful:

InMotion Hosting - Top of the List!, Oct 23, 2009

reviewer: Craig Bourque www.charitywines.com from Winchendon, MA

Having worked with several types of hosting companies in the past - paying as much as $99 per month for sub-standard service and quality, I sought out a better solution. InMotion Hosting provides superior technology and more importantly, their support department is second to none. When there is a problem with your website/hosting, it is reassuring to know that you can pick up the phone and get a REAL LIVE PERSON to speak with in a very short amount of time. Not to mention the fact that the professionals at InMotion take your business seriously and work with you immediately to address any concerns. My experience with InMotion hosting has been positive from the start. Finally, a hosting company that delivers what they promise! Thank You!

0 of 0 people found the following review helpful:

Wonderful tech support..., Oct 22, 2009

reviewer: iPENSHOP.com from NYC

So far, so good! I can't say that I have any terrible complaints. Mainly, the cPanel search sucks and I found some of the initial set-up a little vague. InMotion customer service and especially their techs are outstanding. I never got someone is a cranky mood or with a condescending attitude when I asked a stupid question. I researched hosting companies extensively before choosing and I would recommend InMotion Hosting to anyone. I'm currently building my commerce site and will launch shortly...then we'll see what they're really made of!

0 of 0 people found the following review helpful:

Simply wonderful, Oct 20, 2009

reviewer: Chester from Hong Kong, HONG KONG

I have consistently been let down by many webhosts. Oftentimes I'd find that after a year (or two at maximum) of good service, many hosting services will simply get lazy, or otherwise become...well, not very good web hosts. InMotion on the other hand doesn't seem to have this problem at all. Their support team is nothing short of awesome - I had a script that was stressing the server, and the whole thing was fixed within 30 minutes, with me and their support team exchanging at least six emails in that short period of time. We pinpointed what was wrong, I disabled it and my site was back up and running in no time. I'm proud to say that IMH hasn't let me down, and it doesn't seem like it will in the near future.

0 of 1 people found the following review helpful:

Inmotion Hosting - Better Than Hoped For, Oct 20, 2009

reviewer: nashvillenewzine.com from Nashville, Tennessee

My company, Nashville Newzine, recently migrated from a shared server at another hosting company to a virtual dedicated server at Inmotion Hosting. The other company would not provide tech support for virtual servers without cost, and a limited time support at that. For the same monthly fee, Inmotion not only provided expert tech support (free) as needed, but were always (and I mean always) kind and helpful. It was not the case of talking to just one helpful tech, my records show that there were at least four techs that worked on my problem over a three day period, all available 24/7. So, what is the point? This... a hard drive is a hard drive... but these days an expert tech team that is always kind and helpful is HARD TO FIND. Inmotion Hosting - I'm switching all my domains and two more hosting accounts. Conrad Noddin Malibu Video Productions/Nashville Newzine www.nashvillenewzine.com

0 of 0 people found the following review helpful:

InMotion Hosting: happy happy, Oct 20, 2009

reviewer: Anonymous from UK

I've got a couple of web sites with InMotion and I'm very pleased with them. I didn't go out shopping for the Bestest Bargain (so I haven't looked for better price offerings) but I've not had any reason to complain. Plenty of space, good performance, excellent suite of tools (CPanel is Good) and helpful customer support. All good.

0 of 0 people found the following review helpful:

Great Service, Quality Servers, Oct 20, 2009

reviewer: David from USA

I have used several web hosts-including some that charge up to 2k/month with their premium services, and inmotion remains my favorite. I call regularly and they're always knowledgeable, friendly, and patient. For example, when I was a new webmaster, I screwed up a file royally. Their tech fixed it for me while I was on the phone- not his duty, but he did it anyway. They are available by phone or chat at any given time. I've done stupid things at midnight on a Saturday and still been able to talk to somebody. Their interface is simple, the cpanel has plenty of options, and I've always had good server speed and no downtime. The only frustration I could imagine is that most accounts only come with 5-7 domains- so if you're a PPC affiliate building 1000 landing pages with different domains, look elsewhere. But if you're looking to build quality websites at a server with good customer support, then inmotion cannot be surpassed.

1 of 1 people found the following review helpful:

Doesn't get any better than this, Oct 20, 2009

reviewer: Jeff \"Stitch\" / www.mountainhomeleather.com from Eagar, AZ

The folks at inmotion Hosting have done it all and gone way out of their way to help and support this old cowpoke. I could not be happier with their product and service, Been with them for three years now. I'll definatly keep coming back, If they can make it easy for me of all people ... They can make it easy for you ! 10 out 10 in my book.

0 of 0 people found the following review helpful:

Very pleased with Inmotion web hosting, Oct 19, 2009

reviewer: Marty from San Jose, CA

I wanted to give web building a try. Inmotion customer service and tech support have been very responsive and professional dealig with a total tyro like me. I am very pleased with Inmotion web hosting and highly recommend you give them a try.

0 of 0 people found the following review helpful:

DVM Feedback, Oct 16, 2009

reviewer: www.dolphinventures.com from San Jose, CA

Inmotion's USA based technical support and overall value makes this the best web hosting and email service for us. When you call, you get a human right away that speaks english and they are really sharp. I recommend them without equivocation. JB

0 of 2 people found the following review helpful:

Grate Escape, Oct 15, 2009

reviewer: Anonymous from Anytown, AT 55555

I use this service to sell my Grates and a patent-pending lift. I've had no problems with the service or the people behind the seen. Thanks

2 of 2 people found the following review helpful:

good host, Oct 09, 2009

reviewer: Benjamin from City of Industry, CA

We've been with inMotion for a year now. So far the service has been very good. Tech support is very good and responses were fast via email. The phone tech was weak but polite when I had a issue using outlook to access email. The tech gave me the link to Microsoft when he couldn't solve the access issue. I ended up solving the problem myself by using inMotion secure access rather than POP. cPanel is very easy to use. Video instructions are very helpful. We have several sites that are parked there and worked fine. The only draw back is the limited host sites based on our plan. inMotion doesn't have unlimited hosting and we are fine with that for now. It really depends on what you want. I placed more on service and support more than more free stuff. I noticed other hosts have only one shopping cart where inMotion has three choices. Overall, I really recommend inMotion if you don't need zillion website hostings.

1 of 1 people found the following review helpful:

Happy Customer Since 2005, Oct 09, 2009

reviewer: Kay from Illinois

I have been hosted with InMotion Hosting for many years now. My site is 99% for email usage. I really like the fact that they have customer service based in the USA. That is important to me. I also like the spam filters and web based email software. They work well and they are good for me and my business partners. The forwarders and auto responders also work flawlessly. I would highly recommend them to any business that doesn't want to have to stress over the hosting part of their business. There are enough worries as is.

1 of 1 people found the following review helpful:

Great support, Oct 04, 2009

reviewer: www.secureenclave.com from Columbus, OH

I've been using inmotionhosting for almost a year now and everytime that I need to make a change or put in a ticket to the help desk the change is made correctly and often within minutes. You guys are great!

1 of 1 people found the following review helpful:

I was about to cancel..., Oct 04, 2009

reviewer: Caleb H. from RI

I was having major problems with my website going down, and all support would tell me is that I'm using too much "resources". I have 4 VPS accounts with Inmotion and I was going to cancel the one with the problems, but I was infuriated by one of the systems engineers, Dean, who turned off my server for "high CPU load" and then refused to take my phone call when I contacted support. I then decided to cancel all 4 of my accounts. Before I could send in an email, I got a call from Vanessa. She explained that she runs a Wordpress site herself, and was able to pinpoint the exact plugin that was causing the problem. She was very friendly on the phone which calmed me down. I appreciate that she made an attempt to relate to me as a customer, and she also said that Dean didn't take my call because he wasn't there. Ever since I disabled that plugin in my site, I haven't had a problem and I later upgraded my account to an Elite server. Inmotion is the best and I'm there as long as Vanessa is.

0 of 0 people found the following review helpful:

Review of InMotion Hosting, Oct 01, 2009

reviewer: Fan of InMotion Hosting from Anytown, AT 55555

The Technical Support staff at InMotion Hosting provides exceptional service. We have been using their services for about six months, and they have always resolved any technical problems with our site quickly and correctly. We had some issues with MySQL, and the Technical Support staff are very knowledgeable and helpful with MySQL. I would highly recommend InMotion Hosting.

0 of 0 people found the following review helpful:

stat delay, Oct 01, 2009

reviewer: Jack/sermons2liveby.com from Australia/USA/Arkansas

Delay in posting past 24 hour I.P.'s has been getting longer and longer for some reason. Was informed that traffic load probably contributed to the increased delay. Otherwise all has been very good.

0 of 1 people found the following review helpful:

I love Inmotion Web Hosting!, Oct 01, 2009

reviewer: korgme986 from Bowie, MD

Easy to use/setup. Helpful and responsive tech support.

0 of 0 people found the following review helpful:

Excellent Host, Very Happy, Oct 01, 2009

reviewer: Lee www.gatewaybizdev.com from St. Louis, MO USA

We switched from a shared account with a local hosting service to a VPS with InMotion about a year ago and we really couldn't be happier. Uptime has been great, sites are always responsive, and within the limits of the linux environment there's really nothing that I can't get done. When I have had an issue to be resolved they have always been very quick to respond, very courteous, and seemed very knowledgeable. If I had to complain about something it would be that sometimes various security measures make things a little harder than they might have been otherwise but I'm will to deal with it knowing that my server is that little bit safer.

0 of 0 people found the following review helpful:

Simply the best there is, Oct 01, 2009

reviewer: Will Keyser http://startup-savvy.com from Newfane, VT USA

I have had more than one site with them over the last 5 years and InMotion Hosting is simply the best webhosting company. Period. I have been with lesser providers and heard horror stories about others. Why is InMotion the best? Maybe because it is employee-owned, but for whatever reason, all my contacts with the company are excellent, whether it concerns sales, billing or tech support. I have never known the slightest reliability or uptime problem and would not even expect it. Tech support goes beyond simply answering direct questions related to their service. They are a friend in need on almost anything to do with websites and the internet, email, apps, databases, blogging and sometimes more. To give you a clue - I had the Director of Operations deal with my call to relieve his other agents who were inundated; he's been there many years and even remembered me personally and the name of the website I had with them, but sold two and half years ago.

2 of 2 people found the following review helpful:

Pretty Good, Sep 30, 2009

reviewer: Patrick from London

Not a bad hosting company. Reasonable service.

0 of 0 people found the following review helpful:

InMotion is Awesome!, Sep 30, 2009

reviewer: Anonymous from Sacramento, CA USA

I have had InMotion Hosting for a number of years and I have been very happy with them. Tech support and Customer service is always helpful when I need it. I would not go any where else other then InMotion. Kevin T.

0 of 0 people found the following review helpful:

Great HOSTING COMPANY, Sep 30, 2009

reviewer: mcdesinstudios.com from Orlando Fl

Inmotion is the best They respond to quickly and help out a lot. Thank you Inmotion

2 of 2 people found the following review helpful:

metro cabling, Sep 30, 2009

reviewer: Anonymous from orange county ca usa

promptness in resolving issues if any very reliable service great uptime

0 of 6 people found the following review helpful:

Custobot's review of InmotionHosting, Sep 30, 2009

reviewer: http://www.custobots.com from Western Canada

Inmotion Web Hosting has saved us a lot of time and money with their top of the line knowledge, helpful attitude and professional staff. It's the best Hosting Company, we have ever dealt with. The friendly user interface plus the tools and programs they give you for that price is impeccable. Custobots International is so glad, to have picked that Company.

0 of 0 people found the following review helpful:

Reliability and Top Notch Customer Service, Sep 30, 2009

reviewer: Anonymous from Sacramento, CA

Been a client of InMotion for about three years now, and have no plans to go anywhere else. Their servers are reliable and fast. They provide a plethora of help features for the novice, as well as advanced features for the professional web-builder. When the handy step-by-step instructional video clip on their website didn't help me solve my web problems, I emailed customer service and promptly received a response the same afternoon. Always courteous and always helpful. I'm a satisfied customer through and through.

2 of 3 people found the following review helpful:

Great responsivness- poor tech support, Sep 29, 2009

reviewer: Anonymous from Anytown, AT 55555

I was trying to add Joomla to my site. it took me over 2 weeks of constant emails to get these guys to set it up for me. they moved me to a new server that had more features but had an encoding problem, then back and forth between servers and until today the server is lagging and i can't get to cpanel every other day. on the other hand when you email them they answer immediately and they do try to solve the problem. i felt that for Joomla users this was not the right place.

4 of 4 people found the following review helpful:

Overall Good, Sep 24, 2009

reviewer: http://webhosting.buyers-review.info/ from California

I used the basic hosting service for a little over a year. Tech support was fair and uptime was good or i would say comparative with other host in their price range. Overall i would suggest using Inmotions web hosting.

3 of 4 people found the following review helpful:

What's NOT to like?, Sep 23, 2009

reviewer: A Loyal Customer from Denver, CO

Simply said, these guys are fantastic. What sets InMotion apart from other companies is their customer service. Every time I have an issue, my phone call or support ticket is answered immediately in understandable English. For me, that is huge. There is nothing more frustrating than receiving a resolution to a support ticket in broken English! If you've had service issues with other hosting companies, I'd highly recommend you check out InMotion.

0 of 0 people found the following review helpful:

HostHelper.net Review Of InMotion Web Hosting, Sep 19, 2009

reviewer: www.hosthelper.net from Ottumwa, IA USA

InMotion Hosting is a company that has gone above and beyond to provide their customers with the best service available. Their web hosting packages are perfect for small to medium businesses that need a secure and reliable host. With a premium web site builder, 90 day money back guarantee, multiple data centers, 99.9% uptime and the best support in the industry they are a clear choice for business web hosting.

0 of 0 people found the following review helpful:

Best Hosting Yet!, Sep 17, 2009

reviewer: Vanink.net from Baltimore, MD USA

I rate "Inmotionhosting.com" as the best hosting company to date. The sales representatives actually ask ask questions about what type of site you need so they can tailor services to your needs. As far as Technical support, this division does their job and does it well! If you are rather new to actually building your own site, ( You should have at least some of the basics down before you attempt to tackle this task), Inmotionhosting.com techs can identify an issue almost immediately. Response time, whether from customer service or Tech. support, is outstanding! Inmotionhosting, changing the way hosting should be. James Vandervort

4 of 4 people found the following review helpful:

Happy Customer, Sep 17, 2009

reviewer: Andrew Rios / Toula.com from Dallas, TX

Never had any major problems with service. Only minor issue was resolved quickly and with friendly service. That makes a happy customer.

0 of 0 people found the following review helpful:

Great hosting site, Sep 16, 2009

reviewer: James Cagney from Bend Oregon

Any question I have asked has been answered thoroughly within a very short time. Never had any uptime problems.....very friendly, helpful people. Cannot recommend more highly. James Cagney HistoryAnimated.com

1 of 1 people found the following review helpful:

Inmotion Hosting: The Overview, Sep 14, 2009

reviewer: David Osborne from Tunkhannock PA

Probably the most important aspects of any hosting company are up time, and customer support. If you add in ease of use, and reasonable prices Inmotion may just win the prize. The only flaw I have seen so far is occasional waits beyond 3 minutes when you call in by phone. Having sat on hold with hosting companies in excess of 30 minutes even this one shortcoming of Inmotion is minor. To have experienced a pleasant demeanor from the staff every single time I have called them is a bonus. I have 2 VPS and 1 dedicated rack with InMotion and the speed in and out are excellent. I cannot think of anything I could add other than to ask for Inmotion not to allow their quality to degrade.

2 of 2 people found the following review helpful:

Inmotion's support exceeds expectation!!, Sep 11, 2009

reviewer: Gert Dam from Amsterdam, The Netherlands

We're having 2 of their lowest priced VPS environments (competitive pricing!) and are hosting SVN & TRAC on 1 of these. Inmotion has been very helpful getting it all up and running. Yesterday it collapsed due to an upgrade of PHP & Apache - they've given this issue priority and put their team on top of it to solve it - and they did fix it! When we woke up in Amsterdam we could directly continue our development work. To make a long story short: Inmotion technical support level exceeds anything I've seen in the market - This experienced has been a big confirmation we've made the right choice - I can only advice others to seriously consider Inmotion if support is an important factor!

11 of 14 people found the following review helpful:

Wow. Complain and they cancel your account?!?!, Sep 10, 2009

reviewer: Chris Martin from Los Angeles, CA

Wow. Just... wow. It has been about a week since my last review (not positive... about the absurd mail restrictions), and I've raised the mail restriction topic up on their support forum. Funny thing happened today. When I found that my email and website were down, I called support and discovered that *somebody* had issued a cancellation notice on my account, and it sure wasn't me. Apparently these clowns don't take kindly to criticism. Fortunately, tech support was able to bring my account back online quickly, so kudos for that. But cancelling my account. Wow. Just... wow.

1 of 1 people found the following review helpful:

5's Across the Board , Sep 10, 2009

reviewer: Lisa from Glendale, CA

Thank you thank you thank you Inmotion Hosting. I had an issue with email on my blackberry (which my husband says is surgically sewn to my hand.) I could not send email and didn't know what the problem was. I used the live chat and spoke with a tech that helped me fix my problem but also sent me a test email. This sort of customer service is rare folks, mark my words. They are english speakers and well trained. I would absolutely recommend them to others!!

0 of 0 people found the following review helpful:

Responsive when called into support, Sep 09, 2009

reviewer: S.B. from El Segundo, CA

In the times that I've had to use their support, they've been fairly responsive and very friendly. Recently, I called in regarding my SSL certificate and first I spoke with Matt and David. They were both helpful and patient.

3 of 8 people found the following review helpful:

Vps nightmares, Sep 08, 2009

reviewer: MR Very UnHappy from Australia

I have 5 vps that i am paying over $1000 a month for. and they have not even managed to set up fantastico on each of them in over a month. They are so hopeless that the DNS are not set up on all the vps either. In over a month!!!! They do not read support requests and they certianly do not do everything that needs to be done to get a situation finished. Support are Rude and cannot help you with anything above the basics. Do not use if you are going to be spending money on your vps hosting. I am beyond pissed.

1 of 1 people found the following review helpful:

A breath of fresh air..., Sep 08, 2009

reviewer: Anonymous from Arlington, VA

Our previous provider merged with another company. The transition was awful, and their customer support went from average to unacceptable faster than you can say "SLA". On Saturday morning (Labor Day Weekend) I signed up with InMotion, largely due to reviews highlighting the quality of their customer support. I received a verification call about 30 minutes after registration, and a few minutes later I was up and running. By noon Saturday I had transferred everything to InMotion, then needed assistance with a configuration setting. Our email and DNS are both hosted externally (at least for the moment), and I needed to disable local sendmail delivery attempts. I logged a support ticket. Keeping in mind that this was a holiday weekend, I was pleasantly surprised when (a) someone responded a few minutes later, (b) they understood the problem perfectly, (c) they reportedly made the required configuration change, and (d) the change worked perfectly upon testing. These guys are good.

0 of 0 people found the following review helpful:

Absolutely the best!, Sep 08, 2009

reviewer: Howard from Thailand

I'm more than happy to write today & share my experience of inmotion hosting with other interested potential customers.Two years ago my partner & I retired from our business in Seattle and emigrated to Thailand. At our company,for over 15 years,we always had an IT person take care of all of our computer related requirements. Moving halfway around the world,we suddenly found that we needed to draw on our own resources & take the technical beast by the proverbial horns. We arrived with another email hosting service intact but soon found them unresponsive to our needs. After researching the internet,it was clear that inmotion had the highest customer ratings of all such services. We changed services & never looked back. What we now have is utter confidence that if and when we have technical difficulties with our email,we can call inmotion 24/7 & speak with a rep who is not only knowledgeable,but also: friendly,personable,polite,interested in helping us & graciously patient. We're sold!

0 of 0 people found the following review helpful:

Not That good, Sep 07, 2009

reviewer: Anonymous from Anytown, AT 55555

The support and admin staff do not read emails and suport requests, support refuses to put you thru to admin who can help. Support in general is realy poor. I had to wait for 3 weeks for my vps to be set up. Not happy at all. They need to review how they do things.

0 of 1 people found the following review helpful:

Responsive Customer Service, Sep 06, 2009

reviewer: C. K. Todd from Bethesda, MD

I purchased my domain from InMotion, sadly being forced to wait to purchase hosting from them until my current project is completed, due to budget concerns (I work as a freelance web/graphic designer). But from my experience with them so far, I am definitely impressed. While I cannot speak for their hosting quality (yet), their Customer Service is extremely responsive and courteous. I registered my domain on a Sunday afternoon, and received a call from them to confirm the purchase within 5 mins, along with offers of assistance should I need it. Considering their promised response time was 30 mins on a weekday, and next business day on the weekend, I feel this bodes quite well for future support needs. Once I set up hosting with them, I will post a more thorough review.

0 of 0 people found the following review helpful:

Job Well Done, Sep 05, 2009

reviewer: Carlos E from Portland, OR

The best part about them is that just about everyone on the staff is really helpful and nice to talk to. Don't get me wrong, there are certain areas like portions of the control panel that could use an overhaul, but coming from Yahoo web hosting where I truly felt like they didn't care about anything, this place is much better. I've had the power package for about 6 months now and it's been just fine for my needs. Hope this helps.

2 of 2 people found the following review helpful:

hard to cancel, Sep 05, 2009

reviewer: Roger Middaugh from Coleman Tx USA

good service good support but if you try to cancel your account they will give you the run arond first it was fill out form and want 72 hours it has been almost 5 days and they still will not cancel my account. i started out with good help but as soon as i had some email problems no body could fix i decieded to cancel.

2 of 2 people found the following review helpful:

A different experience, Sep 04, 2009

reviewer: Drew from Madison, WI

I've worked with a number of web hosts. A couple of months ago I added an account with InMotion and have been impressed so far; a very different experience than other hosts I've worked with. They're not perfect: recently I hit a (non-major) problem caused by a configuration mistake on their server and it took a few rounds of emails and technical details to persuade them that the problem was on their end. But they were very polite and responsive throughout the process, and they did resolve it in the end, in around 24 hours total time. The 3 other support questions I've submitted were resolved well and amazingly quickly; in two cases I had a response and resolution within the hour. I'm recommending them to my clients.

2 of 2 people found the following review helpful:

Great hosting service! Amazing service!, Sep 02, 2009

reviewer: Walter Feigenson from SF Bay Area, California

I had a difficult setup for a client - his primary website is served by a "cookie cutter" real estate website vendor. His email is handled by another source, and his registrar was in Australia. We wanted to set up blog.domain-name.com to go to his InMotionHosting site. -- InMotion immediately understood what had to be done, and volunteered to do it! They took over the registration, DNS, and set everything up without a hitch. -- The actual software on the InMotion site is more complete than what I was used to at LunarPages. The server is lightening fast. -- But the real clincher is the customer service. Every call was answered by somebody smart and knowledgeable. Every answer was correct (unlike the other providers, in this case). They implemented everything they promised within hours. -- In contrast, I had to send many emails to convince Lunarpages that there was a problem with the server my site is on. -- I just don't know how they can provide this much service at the price.

10 of 10 people found the following review helpful:

BEWARE: Seriously ABSURD mail restrictions, Sep 01, 2009

reviewer: Chris Martin from Los Angeles, CA

Why on Earth would a business hosting company impose a 50-recipient maximum limit on emails? And that's in the "To:" field, NOT the BCC or CC (only 4 allowed in the BCC, 20 in the CC!)!! How can a business send out to a mailing list or client list (and keep the recipients private in the BCC) except through some phpList app? How can an executive send out a company-wide email to its EMPLOYEES and SUB-CONTRACTORS if that number exceeds the limit? And if I receive an email from my family and friends with the big "family list" (which I just now did), how can I "reply all" and remain involved in the conversation? (Obviously, breaking-up the list does no good... what happens when a recipient wants to "reply all" and then only reaches a fraction of the original recipients?) Apparently, InMotion assumes that its clients will be spammers, and there is NO WAY to lift the restriction. Funny, my Father just sent an email to 70 family & friends from Yahoo mail! Can I reply all? Nope.

0 of 0 people found the following review helpful:

Great Customer Service, Sep 01, 2009

reviewer: Cassy Wescott from Pittsburgh, PA

I have been thinking of starting a web-page for a very long time, and this company has all the tools I needed right here on one site. Not to mention the great customer service and help along the way! We will be up and running and making lots of $$$ in no time!

1 of 1 people found the following review helpful:

Reponse to customer assistance I received, Aug 31, 2009

reviewer: Tom Riska from Florida

I worked with several folks in the customer service area (Randy and David were two of them.) All of them responded quickly and in a professional manner.

3 of 3 people found the following review helpful:

Great hoster, but we experienced a major system failure, Aug 29, 2009

reviewer: Rocky from Texas

Well, good service. Tech support is what you expect, about 10 minute wait on phone, 20 on chat, couple hours on email. Lot of space, good plugins. But, we experienced a major setback...they had a couple hard drives fail and we lost EVERYTHING. They had a backup but it they only backed up our old site when we used their builder software. We moved to using wordpress a few weeks back, and they didn't back it up, so BAM, everything gone. Really disappointed, we had just put 2 weeks of manhours into our site and finally started selling on the site and advertising. Don't know if we can recover.

1 of 1 people found the following review helpful:

Happy to refer others, Aug 28, 2009

reviewer: Anonymous from Southeast Wisconsin

So far my experience building my website has been pretty good--it was easy and when I had questions they were answered promptly. The premium web builder software has some mysteries and so do the templates offered, but they aren't deal breakers. I chose inmotion because it was one hosting company that didn't have a lot of negative feedback, and I am glad I did. I have referred friends interested in websites here.

0 of 0 people found the following review helpful:

Couldn't be happier!, Aug 27, 2009

reviewer: Anton from Australia

I would like to sum up this review right from the get-go: TOTALLY AWESOME! I will NOT recommend another hosing company because InMotion hosting have my vote moving forward. Fantastic staff, great attitude and they put us (the customers) first. The support from the team has been fantastic and even though there is a major time difference (I'm from Aust) this has not stopped the team from InMotion from providing the support and service they promised me when I first signed up. There isn't much more I could ask for from everyone at InMotion. Keep up the good work - highly recommended to EVERYONE!

1 of 1 people found the following review helpful:

vps hosting, Aug 26, 2009

reviewer: Roger Middaugh from Coleman Tx USA

hello I have the vps hosting 49 a month plan i it is fast, reliable, tech support is great i first started out with a few bugs but heck all new websites go though a few bugs but all software bugs on website and email glitches all fixed within 48 hours excellet. i'm extremmly happy with inmoting vps hosting support. tech support is excellent. if you are looking for great support and very professional frendly people then look no futher they will take excellent care of you.

7 of 10 people found the following review helpful:

Lots of down time and lost revenue, Aug 25, 2009

reviewer: SeattleMan from Seattle, WA

Given the amount of work to move a site from one host to another. The lost time in DNS propagation, etc. Pick your host carefully. I've been with inmotion for over two years, and have suffered at least 8 different occasions where my site was down for random reasons. The worst reason they gave (which happened the most) was I was using to much CPU and had to upgrade to a more expensive platform. Mind you, they didnt call me or email me. They just closed down my site!!! My site only gets 100 hits a day, so what CPU spike? So, I upgrade... But still get downtime!! Some bug in the system they say. Lost work! Be warned. The 20 or more times I've called tech support, I always have gotten a person within 2 minutes on hold. And they fix things. So, atleast that much.

1 of 2 people found the following review helpful:

The Highest Standard, Aug 24, 2009

reviewer: Xavier from Buffalo, NY

Inmotionhosting's support team provides fast knowledegable support at a reasonable price. I have high standards and they've exceed them all. Highly recomended!

0 of 0 people found the following review helpful:

Great Tech Support, Aug 21, 2009

reviewer: Anonymous from Anytown, AT 55555

We recently switched from Network Solutions to Inmotion. It seemed we were imposing on a tech person's time by asking a few questions after being with Network Solutions for years. We did a Google search for web hosting reviews and found Inmotion had great reviews for tech support so we switched one of our accounts to them. Inmotion tech and sales staff have been professional and helpful. They seem to have a corporate culture of doing their best to help their clients - a culture that seems to be lacking in many companies. We needed this support to get a new web site up and running. The recession may revive the importance of customer service in other companies. We will be shifting other web sites to Inmotion for their hosting services.

1 of 1 people found the following review helpful:

Just problems, Aug 20, 2009

reviewer: Josh from USA

When I signed up, I couldn't log in since the system couldn't use the password I chose so I had to call to have them force it. Support is friendly, but not always available. Once, all sites went down, including inmotionhosting.com, so I called four times in the space of half an hour and got nothing but busy signals. That eventually cleared up. Other times I'm left waiting for over five minutes for phone support. Lately my site uses too much cpu, but InMotion can't say what on my site causes it. They say activating mysql slow queries uses too much cpu, but other hosts use it just fine. I'm running phpBB forums with 30 users on per day. But right now, if I want to keep hosting with them I have to upgrade for another $1-2,000. That's a lot of money to not know how to fix the problem. And they flatly say they're not programmers so they don't know anything. I understand my site is using too many resources, but they're not helping. It seems all they want is my money or for me to leave.

0 of 0 people found the following review helpful:

Inmotion Hosting is superb, Aug 20, 2009

reviewer: Brian W from Los Angeles, CA

I've been using Inmotion Hosting for years now and they have been top notch. I've checked out other companies since I signed up just to see what they offer and nobody really compares to what I can get with Inmotion. Really top notch. I've only had about an hour of downtime once and that was because I was transferring a domain over to them. Other than that, I've never had a problem. Can't recommend these guys enough.

2 of 52 people found the following review helpful:

This is Not a Christian Friendly company AVOID!, Aug 19, 2009

reviewer: Matthew from Kansas City , Missouri

We tried to start a website with the company and they wanted over $200 just to get started! When we explained that we are a 501c3 Not for Profit Christian company and just need a reliable website they acted disgusted and said the best they could do is $129 if we had nothing but the basics. RIP OFF and Anti Religious!

1 of 1 people found the following review helpful:

Re: InMotion Builder - Please Call for Support, Aug 18, 2009

reviewer: Todd Robinson from Los Angeles, CA

Dear SC,

I’m very sorry to hear about the difficulties you encountered with our web builder. Creating a web site, even with a web builder, can be frustrating at times.

You have emailed us for help in the past but calling really is the best way to get these issues resolve. Our hold times are very short - a minute or 2 only - and then our web builder specialists can walk through the issues with you and make sure you get what you need accomplished.

Unfortunately web builders, just by their nature, can be a bit tricky and each one has its own quirks. We researched and tested numerous builders and we feel that the one we provide really is the best out there. Certainly, it is not perfect, but our web builder specialists can really work wonders with it.

I hope you reconsider switching and give us the opportunity to help you finish building your web site.

Thank You,
Todd Robinson
President
InMotion Hosting, Inc.

0 of 1 people found the following review helpful:

After Trying Others, I've Found the Best, Aug 18, 2009

reviewer: Chuck Temple, DVD Your Memories Inc. from San Diego, CA

I am extremely satisfied with the service Inmotion Hosting has been providing. I have a VPS account (DVDYourMemories.com) and the service has kept my site up longer than either of my two previous hosting companies (Lunarpages and OLM). I know this because I have an uptime tracker installed which alerts me when the site is down. What's more, when I do need some technical support, the technicians pick up in less than one minute. This is unheard of with most hosting companies! With Lunarpages and OLM I would average about 10 minutes before someone would actually answer the phone. Add that to the fact that the technicians actually spoke English and knew what they were talking about. I'll be continuing to use their services in the future and have already referred many other business owners over to InMotion Hosting.

0 of 0 people found the following review helpful:

InMotion Hosting rocks!, Aug 18, 2009

reviewer: Kanwal from India

I think these guys are really doing a great job. They have good customer service, they have user friendly softwares, eveything is really cool. I am really happy that my first web hosting client is the best i.e. InMotion Hosting. Take a look at my website: http://www.evolvingdomains.com/

2 of 2 people found the following review helpful:

InMotion Site Builder Tool - Avoid, Aug 17, 2009

reviewer: S C Forest from Ellijay GA USA

Maybe InMotion is top rated for something, but its Site Builder isn't it. Everything is an effort, from getting it set up, to editing, to uploading photographs, to talking to customer support, to even things as simple as inserting a link. Want to use a larger font size but on just one small quote? Nope. Everything within the text changes. Just got through uploading a photo and adding a title. Have done that before. This time, I go to Preview and photo and title are not there. I start over. Still doesn't take. That's the kind of inconsistency that is ironically quite consistent. What you see on the working pages is NOT what you see when published. Loading your own banners is practically impossible. Every time I edit those pages, something else goes wrong. I would never recommend this company. I am getting ready to change.

5 of 6 people found the following review helpful:

InMotion got it right the first time, Aug 15, 2009

reviewer: denise k from the great state of Tennessee

I'm not one to put up with inept customer service and that was the no. 1 reason I chose to go with InMotion Hosting. The majority of reviews gave the customer service high marks. I decided to give them a try and have had no regrets. I know just enough about web building to be dangerous, you know what I mean? Customer service always treated me with respect and courtesy regardless of how elementary my question was. I have been able to build some impressive sites and have started a small business because of the good experience I have had with InMotion Hosting. I'll stay with them as long as they continue their good service. I also love the fact that they are based in the great United States of America!!!!

1 of 1 people found the following review helpful:

Lightening Fast Setup!, Aug 14, 2009

reviewer: Lisa from Charlotte, North Carolina

Wow! I just signed up for the business Power plan and have been continually amazed by the speed with which my account was set up and the nearly instant responses I got back from tech support! I received the help I needed along with friendly emails - always a plus. I feel I got a great deal for the money, especially considering the US based 24/7 tech support!

0 of 0 people found the following review helpful:

Former GoDaddy customer, Aug 13, 2009

reviewer: Tom S from USA

I used to be with GoDaddy but moved after continued issues with them. I searched this site and found InMotion. They're good at phone support and are answer emails quickly. (Within a couple of hours, while GoDaddy would take days)

2009-08-11 of 2010 people found the following review helpful:

Fabulous Job InMotion - Best Customer Service on the Web!,

reviewer: danielle@virtualblink.net from Danielle D\'Amours

Mr. Hardy: Please see that Jess, Tim, Jeremiah, Matt, Jacob, Jason and their supervisors receive word of the excellent customer service they provide. Your staff's tech expertise, response times, communication skills and respectful manners set you leagues ahead of your competitors. Thank you so much--as a boot-strap business owner, your efforts make the web accessible and all the difference in the world. Keep up the good work! Danielle D'Amours Virtual Blink of An Eye, LLC (512) 739-3441

3 of 3 people found the following review helpful:

Small Business, Aug 07, 2009

reviewer: Anonymous from St. Louis, MO USA

I work for a small business and we wanted to set up an ecommerce site for a product. In motion has worked well and their support is good. I would recomend them.

3 of 3 people found the following review helpful:

Much Happier, Aug 05, 2009

reviewer: Anonymous from New Mexico

Just switched from xlhost. Their customer service is terrible and they encourage spammers which tainted my IPs. Inmotion is a breathe of fresh air. Friendly, cpanel integration is great. Aggressive anti-SPAM from users. I paid about double what I was paying at xlhost but machine is faster with more RAM, connection is faster, and customer service is superb. I will post again after a few months of use.

1 of 1 people found the following review helpful:

I Highly Recommend Inmotion Hosting, Aug 03, 2009

reviewer: Matt M. from Fairfax, VA, USA

Inmotion is a great company! I have used them for 3 companies that I have worked for and continue to be impressed with their reliability, technical support, and customer support. They are friendly and very quick to respond to any needs you may have. They are strong in all areas. I highly recommend Inmotion to everyone, be it the novice who needs more help or the experienced that require a professional hosting company with the infrastructure, technical support and reliability to meet your stringent needs. The great thing about Inmotion is that on top of all the benefits I mentioned above they are very affordable. You get great friendly service, reliability and a top tier infrastructure at a low price. I highly recommend Inmotion Hosting to everyone!

0 of 0 people found the following review helpful:

high quality hosting, Aug 03, 2009

reviewer: Kostas Alagiannis from ATHENS, GREECE

Very good proposed programs to follow depending on your needs. They really look after their services. I would strongly suggest them in other developers/designers/small businesses on the web.

0 of 0 people found the following review helpful:

No need to look any further, Aug 03, 2009

reviewer: Jene Aviram from New York, USA

If you're looking for a reliable, hosting provider with excellent customer service and tech support, then inmotion is the place to be. This is the 3rd hosting provider I've used and they are hands down, the best in all areas. Some of the other places are great talkers but when you need support on a Sunday at 12:30 pm, they're never available. Well - not inmotion hosting. They are ALWAYS available, always polite, and the tech support will always handle your issue effectively and immediately. The CPanel is really easy to use and the added applications are great and very useful. All in all, I have been with this provider for over a year and I'm still absolutely thrilled with their service.

2 of 2 people found the following review helpful:

upgrading service and adding domains, Jul 28, 2009

reviewer: Gary from Celeste, TX USA

Two years ago I asked InMotion to host a personal site. This year I went with a business account so I can have an eStore. The upgrade is worth the price any way you look at it. Their online web development tool alone is worth it. And the support team has been very responsive and knowledgeable. I plan to be a customer for a looong time!

0 of 0 people found the following review helpful:

Austintentevents.com , Jul 27, 2009

reviewer: Jay from Austin, TX

From first contact up till this point, I have been fully satisfied and would hands down recoment Inmotion Hosting. Very friendly, fast response time on questions, and site is doing very well. Thanks guys! Jay - Austintentevents.com - Austin, TX

8 of 9 people found the following review helpful:

InMotion Hosting-I couldn't have a website without them!, Jul 27, 2009

reviewer: David Coe from Morelia, Mexico

They just simply take care of EVERYTHING for me. I don't know the terms, the proceedures or even what is possible...and they cheerfully and effortlessly do it for me 24/7 on my website. I call on the phone and ask "Do I write a page with words that the search engines will recognise? How do I put it on the web and where?" They say "It's easier for us to do it for you. Let me send you a link that explains what kind of words you need and a bit about it. Then call back with any questions and we'll place it in your website for you where the search engines will see it best." They baby sit and educate me pleasantly at all hours in American English (24/7). Any other Hosting Service would do me no good without qualified people taking care of me at every step of the way. In summary..I don't have the education needed to do anything with web hosting. And with them I don't need to know anything. I have hired the best professionals there are to do it for me!

1 of 2 people found the following review helpful:

myMEdiacharge Web Design is very happy!, Jul 27, 2009

reviewer: myMEdiacharge Web Design from Hesperia, CA. USA

Hello, I just wanted to take a moment to thank you for the service that your employee Jacob T. provided to me today. As a web developer, I have to deal with many hosting companies and it isnt always fun. However, as an inmotion Hosting affiliate, I know that I can always count on my support team to help me untangle the mess. And Jacob did just that! Thank YOU for being the best part of myMEdiacharge Web Design! It is a pleasure to partner with inmotion Hosting. Your products are the perfect marriage to mine. Rosanne Weathers

3 of 4 people found the following review helpful:

Technical Support on Migrating a Site, Jul 23, 2009

reviewer: Hudson Davis from Saint Louis, MO

I was struggling to migrate my Wordpress site to Inmotion and ran into several problems. I was given instructions to upload my database but did not get it done write. When I called it was taken care of for me. After that I had several other problems finishing the migration. The help I received was patient, helpful, and really consistently exemplary. I received prompt responses and additional was pointed to additional resources when they were not able to help with Wordpress. A huge thanks to Inmotion Hosting for their support.

2 of 2 people found the following review helpful:

VERY RARE: > 5-STAR FANTASTIC WEBHOSTING, Jul 23, 2009

reviewer: Pat from CA, USA

I hate to sound so biased on how GREAT InmotionHosting.com is but I am - and I am telling you This is - The Real Deal - I have over the years casually tried many Hosting Companies to Build a Commercial Web-Site and I Rate all the ones I tried in a Range From Horrible Rip-Off's to OK at Best. Allmost All of them had --- Pathetic Customer Service --- Hoping That YOU Would let them Design and Build Your Web-Site --- Why would You Want an IDIOT Who Can Not Answer a SIMPLE Question Building ANYTHING for YOU. They Have RIDICULOUS PACKAGE PRICES for their services and Usually want to Sign you UP --- LONG TERM --- on a Monthly Pay Plan for 1 or 2 or 3 YEARS --- DO NOT FALL FOR IT . Also BEWARE of The TOP 10 or Top 20 LISTS --- Some of these are FIXED & PHONY. After wasting time beleiving what I read - I did a very detailed research and comparison to find INMOTIONHOSTING.COM so far am extremely satisfied with their excellent Business.

0 of 0 people found the following review helpful:

Glad I Found InMotion Hosting!, Jul 22, 2009

reviewer: Deborah Jacques from Morgantown, WV USA

Before starting my website/forum, I did a good bit of research in order to determine the best cost/quality hosting service. I'm glad I did, and that I chose InMotion! We've been with them for two years now using a shared server. Uptime is pretty good--it does drop out on occasion, but never for more than a few minutes. The server a friend was using for our predecessor forum went down a LOT more frequently, often for hours at a time. When I've had technical issues to deal with, response has always been prompt, friendly, and in good English--none of this txtspk stuff. If you have a website, you KNOW how important this is!

2 of 2 people found the following review helpful:

No account management panel, Jul 22, 2009

reviewer: Zorro from Canada

The Host service and prices are good but you don't have access to user account manager, means the status of your billing, domain names and sites you don't have access to these and this is why I want to leave them. Tech support: if it's your lucky day, you just want to kiss them. If it's your unlucky day, you want to punch the guy in the face. They have good people and bad people. It used to be better two years ago but lately, they are a bit slaggy maybe it's getting busy and these guys want a raise.

0 of 0 people found the following review helpful:

Lori Murashige , Jul 21, 2009

reviewer: Lori Murashige from Modesto, CA

I had planned to transfer our website to another server. After speaking with Vanessa and I decided to leave the site as is due to the fact that Vanessa explained everything clearly in a way I completely understood. Over the next few days Vanesa and Sean continued to be incredibly helpful even at 3 am est!. After contacting Brian in Sales I have decided to purchase the VPS plan with inmotion. I am SO impressed with this company!

0 of 0 people found the following review helpful:

Glad I found them, Jul 20, 2009

reviewer: Ruben A from United States

At first I signed up with JustHost because of their low prices. After a few weeks of slow and uncaring tech support responses, I decided to look for a better host. I came across InMotion Hosting. Although InMotion is not perfect, they are much more responsive and helpful. I'm a person that works odd hours, and I can verify that they are a true 24/7 shop. I've called and spoken with their reps at 2am. I recommend that anyone looking for a new host look not only at the price (like I first did) but really at the true quality of the support and customer service. It has saved me a lot of headache.

0 of 1 people found the following review helpful:

Great for beginners!, Jul 20, 2009

reviewer: F.Wilson from Waukegan, IL

My friend and I are not brand new to computers, but we are to web design. After being totally confused by another host's web builder, we moved to InMotion. That was the best thing we've done so far! Their site builder software that comes with their Power subscription is great for novices like us. You don't have to know Sanskrit to get things rolling. Tech support is also excellent and they reply quickly via both email and phone. While we haven't yet experienced their service once a site is online, we don't expect to be disappointed when we get to that step.

2 of 2 people found the following review helpful:

Web novice, Jul 16, 2009

reviewer: Shaun L. from Asheville, NC

Recently I was tasked by an ambitious board to create a website for my non-profit. Their faith in my computer prowess led them to assume I knew something, anything, about web design. I researched many companies for the hosting part and came across InMotion. I am very happy that I did. Setup was a breeze with polite, knowledgeable, English speaking staff members. Learning as I went along, I had my share of mistakes. InMotion was there to help me out and get me back on track. The potential for this whole idea to crash and burn was immense, but InMotion kept me on track. VERY happy with my decision.

2 of 2 people found the following review helpful:

Tech Support, Jul 15, 2009

reviewer: Anonymous from Maryland

Thanks to the help from tech support. Their timeliness in responding to questions with clear and concise answers allowed me to easily generate webpages that are an order of magnitude better than our previous webpages from another hosting company. Our user group of the webpages continue to give positive responses.

1 of 1 people found the following review helpful:

InMotion Hosting Rocks!!, Jul 14, 2009

reviewer: Denise Johnson from Ontario, CA USA

InMotion has hosted my site since 2005 and I am a completely satisfied customer! Their servers are absolutely reliable - my site has never gone down. As well, I appreciate that I have been able to email and phone them with oddball questions and they have always been able to assist me. I always feel like they are going the extra mile to help me out. I have had sites hosted by other companies that had me wait for hours on the phone to speak to a customer service rep, only to get someone with little knowledge or desire to assist on the other end. InMotion's customer service is incredible! The customer is definitely getting their money's worth with InMotion!!

1 of 1 people found the following review helpful:

inmotion hosting is Great!, Jul 14, 2009

reviewer: Ken from Golden CO

Fast, efficient, you talk to a human who speaks English. Luv these guys!

1 of 1 people found the following review helpful:

Username Security, Jul 13, 2009

reviewer: Todd Robinson from Los Angeles, CA

Dear K. Dudley,

I’m sorry to hear that you chose to cancel your account. The usernames are auto-generated by our provisioning system for security reasons and changing them creates variation that limits how we can setup and protect your account. Those protections are very important and, though we can modify the usernames on request, we strongly encourage against it.

I am sorry that the representative you spoke with did not fully explain why we have this policy or escalate this to their supervisor. This was a mistake and I apologize for it. If you are not able to locate another good host, I hope you will consider coming back to us.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

3 of 3 people found the following review helpful:

Spam Reduction Outbound Limit, Jul 13, 2009

reviewer: Todd Robinson from Los Angeles, CA

Dear To SuperFlyBoy,

I am sorry the limitation on shared servers for outbound email created a problem for you. That limit greatly helps us keep spam under control and a 250/hour limit is usually much greater than any account on shared hosting needs. This helps ensure the integrity of the server and its mail IP for all users that share that machine. It is possible for us to modify this for accounts, you just need to submit a request with a little background information.

As for the "push" email, that is not something we advertise, if you could direct me to where you read that I would very much appreciate it. What you may have seen is our email does support IMAP, which is very popular now for cell phones/multi computer users, but it has different ways of working depending on your phone.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

1 of 1 people found the following review helpful:

The Best Web Hosting on the World Wide Web, Jul 13, 2009

reviewer: Brent from Orland Park, IL

Their customer service is second to none. Their support is superior and their staff are all very courteous, knowledgeable and friendly.

3 of 4 people found the following review helpful:

Research Done on InMotion - Before Signing Up!, Jul 12, 2009

reviewer: SuperFlyBoy from India

They stated that they limit e-mails outbound to 250/hour on the business (shared) accounts, else one has to buy a dedicated hosting plan. Also, their "push" e-mail is not really push e-mail, despite what they state on their website.

1 of 1 people found the following review helpful:

Inmotion Hosting is Fast and Reliable, Jul 11, 2009

reviewer: Lanesa from Lake Worth, Florida

I think Inmotion hosting is one of the best hosting companies I have been with. I currently have Inmotion Hosting, Bluehost and Fivebean and I must say they are definitely much better then bluehost and fivebean hosting is pretty awesome too for a small team. Above all Inmotion Hosting is the best.

2 of 3 people found the following review helpful:

Bad start-cancelled in 20 minutes, Jul 11, 2009

reviewer: K Dudley from North Carolina

After researching for several weeks I decided on Inmotion Hosting. Their packages & prices were very competative and seemed to meet my needs. The initial call was ok, but when I received my welcome email I found the auto-generated user name was unacceptable. I called & was told no one but the president of the company could change it (no offer to have him do that). Bad omen-if this simple request is a problem I don't want to find out what other limitations & unsolvable problems I would encounter. I cancelled within 20 nimutes & of course it will take 24 to 48 hours to process my credit card cancellation. Too bad-I like what I saw on their site.

3 of 5 people found the following review helpful:

IMH has no USer control panel, Jul 09, 2009

reviewer: Zack from Canada

I have been with them for two years and they still saying the same thing for two years, we are working on User Control Panel. How can them say they are the best when they can't provide User account Control panel. This is not good if you have few websites and some extra domain names, there is no way to know what is going on with your account status. I am leaving them. The support is good and bad, it depends on who answer you.

2 of 2 people found the following review helpful:

Best host I have used, Jun 22, 2009

reviewer: Jim Everett from Los Angeles

I have been blown away by the quick and knowledgable customer/tech support. These guys have got it right. The pricing plans are a great value for speed of serving, and the allowances very generous for today's media-rich traffic. If there is one small thing I would add to my wish list, and that is in the web stats area. I would like to be able to select the full list of page visits for a single day's traffic, or a chose period (say, past week). But this is a very minor thing compared with the overall solid and friendly hosting experience.

0 of 0 people found the following review helpful:

In-Motion Great Tech Support, Jun 19, 2009

reviewer: Linda Bookhardt from Jacksonville, Florida

In-Motion hosts my website that I have had now for a couple of months. I can't say enough about the tech support and the friendliness of staff. Not only do they have answers to my questions, (in laymans terms) but that respond lightening fast. Keep up the great work team!

2 of 2 people found the following review helpful:

InMotion Hosting Review, Jun 19, 2009

reviewer: Alex Palomares from Los Angeles, CA

These guys technical support and customer service is unmatched in the industry. They provide speedy service, and take time to address your concerns. I feel secure knowing I have them as a hosting provider, and a partner.

18 of 19 people found the following review helpful:

Tops in Web-hosting, Jun 17, 2009

reviewer: John Lewis from Los Angeles

I decided to move on from Network Solutions after reneging on their client referral program and began the arduous job of researching a new host. Narrowing it down to two (BlueHost & InMotion) I decided on InMotion because of their on-shore technical support, their upfront sales team, and the fact that they have two server locations (east coast and west coast). My site has never been quicker to load and a couple of glitches I experienced at the onset, which included some outdated php code my site had and had nothing to do with InMotion, were quickly researched, found and updated by them. The technical support crew are the type of people I'd expect to only find by hiring outside consultants - yet they come with the package. Feel like I drew an Ace of Spades.

6 of 6 people found the following review helpful:

Older Non Techie Person Gets Needed Help, Jun 17, 2009

reviewer: Gae Shulman from san francisco,ca,usa

Very often people for whom computer literacy was integrated into their education, have little insight into the mind set of those who did not. It is often further accerbated by not only the inability of those "nons" to explain the problem in a form that makes sense to the "knowledgeables" , as there is a computer communications language barrier. Reasonably intelligent people can overcome this, however patience and courtesy are key to making it a rewarding and pleasant experience., on the part of both parties. Tim C of Inmotion exemplified all the best characteristics of a "techie" helping a "non".

1 of 3 people found the following review helpful:

A case of customer service that works, Jun 08, 2009

reviewer: Meng from China

This, to me, is a paradigm of how customer service should work -- it goes through the appropriate channels, and sometimes your issue is not resolved immediately. It leaves you a bit steaming (mostly from worrying that when you get to the point where you're ready to explain fully the situation to the appropriate party that they won't see it your way), but if you are reflective and composed enough to write a letter explaining the situation you hope against all hopes that such an email will be validated. And in my case over an issue with domain name registration with InMotion it was and that's what makes me so happy, to know that a provider I am working with actually is capable of independent thought and rational reflection.

0 of 0 people found the following review helpful:

Cacaocreations, Jun 04, 2009

reviewer: Joe Pangelinan from Ledyard, CT

My expierience with In Motion Hosting from the very start has been exceptional. I talked to many other companies and they(In Motion Hosting) were very friendly and professional and even better not pushy. My expierience with them has prompted me to write this letter, as I will be recomending them to all.

7 of 8 people found the following review helpful:

Too busy for new customer, Jun 04, 2009

reviewer: Tom from Anaheim CA

I called InMotionHosting to set up my first website. The initial call lasted about 3 minutes and I was told I would receive an email w/info. I received the info and a contract to sign. I called back next business day with questions but could not get a response for 4 more days and was told they had been too busy to return my calls. If that's their response to a potential customer what would it be if I had a problem with their service?

9 of 9 people found the following review helpful:

Robert's Review, May 20, 2009

reviewer: Robert P from USA

Our business has been hosted with inmotionhosting.com for several years now. It's fairly headache free, works well and our site is up. We don't call the tech support too much, but when we do, they do a good job. Recenlty we called to help us configure our blackberry's and the guy that I talked to was very helpful. My suggestion is to give them a shot. We came from yahoo web hosting (who I suggest you stay away from) and are happily hosted for several years.

0 of 1 people found the following review helpful:

Wow!! Do I love InMotion!!, May 18, 2009

reviewer: Colleen from Minneapolis, MN

I am VERY happy with InMotion!! At my previous hosting service, I had a fairly major issue critical to my business for support to review. They took several days, informed me - first - I had the wrong package and -second - when I was put on the right package .. they didn't offer that type of media hosting - Quicktime!! I called inMotion on Saturday after I learned of this - about 3 PM - spoke to Matt and told him of my issue. He said no problem! By 5 PM, I was signed up. By 8 PM I was on my new FTP server. Then, when I needed supports help getting the site builder installed, Erik S. got it up in literally no time - mere minutes! Very impressive given my experience last week with "Brand X." InMotion might push my "programming" ability to the limit - I have little experience, sadly!- but I know prompt, knowledgeable and nice folks will be there to help me out when I get stuck! I am - again - VERY happy with my new account with InMotion.

2 of 2 people found the following review helpful:

InMotion review, May 18, 2009

reviewer: Jamie from San Rafael, California

INMOTION is a good hosting service. The tech support is 24/7 and wait times are generally low, and we've only found one person in the few times we've called that we thought wasn't that great. Mostly, everyone has been knowledgeable, helpful and courteous. We're not crazy about how the webmail is handled. Seems a little clunky to us and the software you're using isn't that great. Though it's serviceable, it could be improved easily. But in the main, we're pretty happy we're with INMOTION. Stay in touch with notices about new services, improved software or operational tips. Communication is key. All that said, I would recommend INMOTION to others. Thanks...

4 of 5 people found the following review helpful:

Customer Support Above and Beyond, May 18, 2009

reviewer: Mgr/Owner IIC from New Jersey

We just joined InMotion as our previous hosts customer support has tanked this past year. We will spend extra if it means getting the best support. Bells and whistles are nice but glitter is glitter and even the shiniest car is useless when it's not running or running properly. During the migration to InMotion all of our aspirations and opinions were verified. The support from InMotion was "WOW". Everyone we dealt with was more than qualified they were helpful and concerned. That is a biggie in the support world. It was obvious they were reading and understanding our tickets (a feat in and of itself, ha ha). They responded quickly and with clarity. They did more than just read off the card with the "if a do b" approach. They were involved with our issues, looked at and into situations, which goes beyond the look at the pieces to look at the whole of a situation. They went above and beyond which is greatly appreciated. We certainly will not be asking for a refund. Big thumbs up!

3 of 4 people found the following review helpful:

Transfer from 1&1, May 16, 2009

reviewer: Dennis from Hemet, CA

After being completely dissatisfied with 1&1 I used this site to find a new web hosting company. Based upon the ranking and reviews I decided to try InMotion. BOY am I impressed!!! No long hold time, nice people on the phone and a good value. I chose the $8.95/mo package and even though I could probably get a cheaper plan, it is a good solution. Highly recommended.

2 of 2 people found the following review helpful:

A beginner's view, May 15, 2009

reviewer: Limin Chen from Houston, TX

After a long survey and reviews of the mainstream webhost companies, I chose Inmotion. So far I think I made a right decision. Super fast on the account setup and web builder installation, as well as solving my first bug on my site created by web builder. Resonable price, easy to use interface. Detailed and helpful instructions in support center... Everything started perfect for a beginner like me. Great job, Inmotion, please keep it going...

1 of 3 people found the following review helpful:

Was browsing for hosting, May 15, 2009

reviewer: DracoGuard from Garfield, AR USA

Plain and simple, it took 35 minutes to get an answer to my one single question and it turned out to be no. The End. Also, I didn't just click 5 on everything like some of the other people here or 1 on everything. I voted based on true experience. N/A for things I could not try.

4 of 12 people found the following review helpful:

Better than GoDaddy, May 08, 2009

reviewer: Greg from New York

I originally had hosting with GoDaddy. I was with them for almost one month and I experienced so many problems that I never even activiated my account. I then switched to InMotion. I was hoping that I didn't encounter the same problems that I previously had and I can tell you that none occurred. I was able to upload my website, point my domain and make any necessary changes without any problems. The edit software is superior and the screens are well layed out and helpful. The online videos pretty much tell you all you need to know. The online chat is only a minute at most. Updating is quick. Can't say enough good things about them.

10 of 10 people found the following review helpful:

InMotion - my PERFECT Web hosting company, Apr 30, 2009

reviewer: Chris Anderson from Oak Hill, VA USA

I've been a customer of InMotion Hosting for a few years now, and I am still in love! I found them after several bad experiences with other companies. My sites on InMotion have always been trouble-free - if I have had any downtime, I sure don't know about it. They answer the phone (for both sales and support - how rare is that?) AND their techs DO know what they are talking about. I've had them help me out with various add-ons over the years, and they always go the extra mile. I do not hesitate to refer my friends to them, because their customer service is superior, they are rock-solid AND their pricing is great. As a small business owner, I need reliable, hassle-free and affordable hosting; I just don't have the time or inclination to become a web expert myself. If you need a host you can count on - these guys are the real deal. Chris Anderson http://www.waitiam.com

3 of 3 people found the following review helpful:

Inmotion, Apr 23, 2009

reviewer: www.aarontrade.com from New York

We have had a number of hosting companies since our first website. Not one has ever come close to superior level of customer service we've experienced with Inmotion. They exemplify the meaning of Customer Service. S. Ross, Sr. VP

3 of 3 people found the following review helpful:

They Do Good Job, Apr 22, 2009

reviewer: Pei from Hong Kong

Initially, for I was on the Power Package with InMotion Hosting. After about 6 months, my website had become more popular and now I'm on the Vdedicated Package. The team was helpful in moving my site from the power package to the vps. They did a good job in aiding me to and there was very little downtime. Compared to my last host (bluehost) InMotion is much much better. Thank You!!!!!!

8 of 9 people found the following review helpful:

Re: Rod - Lost Chat Session, Apr 22, 2009

reviewer: Todd Robinson from Los Angeles, CA

Dear Rod,

I am sorry this occured. I looked into your chat and the Support Rep attempted to transfer you to the Sales Team. The transfer didn't go through but the Rep didn't realize the transfer failed. Also, our policy is to notify you when transferring and this Rep did not follow the standard. Again, I am sorry and we are working with the Rep to correct this.

Furthermore, we are also looking into having our chat software work more like our phone system. For example, if a call is waiting for more than 7 minutes, our phone system notifies the appropriate managers. If it persists, it notifies me.

That has helped us keep our average hold time to under 2 minutes for the last 4 months and under 2 1/2 minutes for almost 2 years now! The chat system doesn't have this type of tracking yet, but we are working on it.

We would love another chance to earn your business.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

15 of 15 people found the following review helpful:

Not sure what to think after initial contact, Apr 21, 2009

reviewer: Rod from Waynesboro, PA

I contacted Inmotion through Live Chat. Was greeted after about 1 minute, which was encouraging. I made a pretty simple inquiry about how much it costs to register additional domains after establishing an account with them. The CSR asked me to wait a moment. After about 2 more minutes, a message came up that said "One moment". After 11 minutes overall, I never received a response. I wrote back and said I might get back to them later, as I was on my way out in a short while. I left the Chat window open, and after 18 minutes total, there was still no response. At that point, I closed the Chat session. I realize it's a minor shortcoming, but it's the difference between getting a new account, and not getting an account.

2 of 5 people found the following review helpful:

Inmotion customer support is really bad, Apr 20, 2009

reviewer: se from Canada

I donot know why many people said their customer service is good. I tried to contact with their customer service by online live chat for whole day, i didnot get any feedback. It is really unacceptable.

1 of 1 people found the following review helpful:

Inmotion: The First Year., Apr 19, 2009

reviewer: Jon from Boston, MA USA

I do not know anything about Customer or Tech support at Inmotion, and THIS is what I always wanted! A host that works all the time, with no phone calls, no excuses, no apologies, and no slimy practices like Webportal.Information.com 404 pages. A decent control panel and a good fast pipe, and no nonsense, so I can spend my time running my business. That's not asking all that much, but it seems to be getting to be a scarce item these days. So Far, So Good! Happy.

4 of 4 people found the following review helpful:

Not Bad At All, Apr 13, 2009

reviewer: Russell from Hawthorne, CA

I am coming up for my 2nd year renewal with InMotion. They will have my business again this year. They have been very solid. Tech support is available almost instantly on the phone. Some of the documentation looks a little dated, but a call into support to verify what I believe was the solution makes it better. They do need to update a few things in their control panel which I hope that they do before my 3rd year renewal. Keep up the good work!

8 of 8 people found the following review helpful:

Simply the best, Apr 11, 2009

reviewer: A Fan from Georgia

I've used InMotion for hosting of my three web sites for the past three years. Their simply the best, hands down. In three years, I've NEVER once experienced downtime. Super fast servers, cPanel Pro, Fantastico, SQL, php, unlimited bandwidth, unlimited storage. Customer and tech support is first class. Adding a new domain is a piece of cake. Wow, I just cant say enough good things. I'll NEVER, EVER switch to another host. I used HostGator once, and they were great. BUT... I did have some downtime and their support is nowhere as good as InMotion. InMotion is awesome in every single aspect. Maybe a little more expensive than others, but I don't mind paying a few bucks more for this kind of service. Number one in my book!

3 of 3 people found the following review helpful:

I'd recommend InMotion to ANYONE!, Apr 05, 2009

reviewer: Scott Ingram from AZ, USA

These guys are awesome! Customer and tech support is above and beyond. Super-friendly, fast, and professional. I've registered a total of 10 separate domains with them and have NEVER had even one single problem in four years! Don't be fooled and hit with all the hidden fees from web hosts like godaddy, yahoo, and host monster. Choose InMotion, choose the best!

2 of 2 people found the following review helpful:

Good Stuff, so far, Apr 02, 2009

reviewer: Oliver from New York, NY

I purchased a site and hosting package through InMotion yesterday. A salesrep, Matt B., answered my questions well through the chat, even checking with his teammates to ensure accuracy. He stalled at some points, but made up for in saving me a step and some time by calling me to set up my account. He was very courteous and professional. They also won points for allowing me to correct my domain name a short time after I had submitted it. They were cool and *prompt* about it. I was scared it would take long or that I'd get crappy compliance, but it was smooth sailing. So far so good as a newbie to site design. I don't like the choice of site templates they offer - the lack the pizazz I want - but at least my package offers them as well as help, and they are decent looking to be fair. The tech support folks were cool and friendly when I called at a later time to ask a question. If they keep up this type of service, they'll also keep my business. Time will tell!

3 of 3 people found the following review helpful:

Good Value, Mar 29, 2009

reviewer: Thomas P from San Clemente and NYC

I was looking at the lower priced hosting options on this list and then I gave Inmotion a call. I spoke to Brian in sales and he laid out some very good reasons why Inmotion is worth the extra few bucks a month so I decided to give them a shot. Hold times are low on the phone. I don't think I've waited more than 2 or 3 min. My email and website run smooth and I really like the wordpress blog that tech support helped me install. Overall, they're pretty darn good. In my opinion, some of the techs are better than others, but that just may be me. Thanks

7 of 7 people found the following review helpful:

Excellent Service, Mar 28, 2009

reviewer: Oscar from Smithfield, VA

After two weeks I received an email from Inmotion about "high resource usage" and Vannessa from system administration took my call and worked with me on the phone and had me disable my plugins one by one until she saw which one was causing the problem - the forum.I have been through 4 hosts with the same problem and none were willing to help me. With Inmotion not only did I get to talk to a live person but in 10 mins she was able to figure out a problem that has been hauting me for 6 years and she gave me an alternative to the forum plugin that I was using that I ended up liking a lot better. She also gave a few plugins that I could install to increase the performance of my website.I respect that a host cares enough about their customers to make sure that problem sites are not slowing down the servers but what I like more is they are willing to help the owners of the problem sites instead of just terminating their service which is was you can expect from other hosts.

15 of 27 people found the following review helpful:

Total Rip Off Scam Artists, Mar 27, 2009

reviewer: Lisa from Oshkosh, WI

April 14 2008: Being new to web hosting, I signed up for a domain name+hosting, taking advantage of the 2 yr pre-paid plan, w/90 Day money back guarantee. PAID:$214 The web site builder was a joke-NOT WYSIWYG. Then they upgraded me to a new web builder ONLY AFTER I tried to cancel. I didn't like new builder, tried to cancel again. TRUTH: I filed a request via their site on June 20, 2008 asking for a refund-and today 9+ months later STILL HAVE NOT RECEIVED IT! Has been total runaround! I call "where is my refund?" and get a different answer every time. VERY deceptive-was told I can't cancel my hosting w/them until I have a NEW HOST for them to transfer my domain to(!)-as if Hosting and Registrar is the same thing. Being naive I didn't argue. Now I know better. I called back but then they claimed they "never got" my request in June and now 90 days has passed. Goodbye $214 Today after 9 months+ they admit "we see you filed for a refund in June" Refund promised, not holding my breath

0 of 0 people found the following review helpful:

What a great company, Mar 19, 2009

reviewer: Christian Phillips from Virginia Beach, VA

I am in the process of building a website for my real estate business. I started this process through Inmotion Hosting about a week ago and their service has been nothing but top notch from day one. I had very little website building experience prior to this. The built in website builder, templates and editing tools are very user friendly and the few times that I have had difficulty, their tech support guided me through with ease. I highly recommend this company.

0 of 0 people found the following review helpful:

No hassle web hosting., Mar 18, 2009

reviewer: Dr. Narain from San Jose, Ca

Inmotion has been my webhost for more than 5 years without any hassles. Their tech support and assistance is better than any other company. I am also impressed at how they have been able to improve my visibility on searches. I tried other outfits, but this one is really the best.

0 of 0 people found the following review helpful:

Excellent Customer Service and Uptime, Mar 18, 2009

reviewer: Nadia from Brentwood, CA

Amazing uptime. InMotion has great customer support, both online and phone. Highly recommend!

1 of 1 people found the following review helpful:

Inmotion is great, Mar 18, 2009

reviewer: Brian W from Los Angeles

Not sure what people are complaining about. I've been using Inmotion for years and they have been superb. Never had any downtime or problems. When I had to transfer my domain from another company, they were very helpful with assisting.. The pricing is such a great deal for what you get. Couldn't be happier with them or recommend them more.

2 of 2 people found the following review helpful:

Beyond Creatives - Sole Host Provider: InMotion Hosting, Mar 18, 2009

reviewer: Amy Halleran from Franklin, TN

I've been very pleased with InMotion Web Hosting. Especially since they joined Twitter. They page building program helped ease me in to my current business. I've used about 4 other host providers and they were always disasters or difficult at best. InMotion is easy to use, reliable and inexpensive. There are a lot of different packages to choose from so you can be sure that there is something to meet your needs as well as your clients. I've used InMotion Hosting for all of my clients needs. We have all been very pleased.

6 of 6 people found the following review helpful:

InMotion's Support Team is AWESOME!, Mar 18, 2009

reviewer: Walter from Williamsburg, VA

I moved from HostDime.com about 3yrs ago and have been happy since day one. Started off with a shared plan and moved to a VPS after a few months. I recently moved to their East Coast datacenter and the speeds scream! I cant recommend them over anyone else since Ive only been with a few others, but their support sets them well above anybody else. Ive never been on hold longer than 3 mins before getting a rep ( I tend to break/remove stuff I shouldnt so I call at least once a month it seems) and even ticket responses for backup restores are FAST! Reps like Vanessa and Brad and honestly most everyone there will go way above and beyond what needs to be done to make sure the customer is happy. Ive had only one issue and that was with getting two different answers on the same question. I complained and got a call from the Customer Support Manager the next day to sort things out! Thats service, I dont care who you ask.

3 of 5 people found the following review helpful:

Horrible experience, Mar 17, 2009

reviewer: Tiffany from San Francisco

Two weeks after paying them and trying to have my website transferred to their hosting from my previous host (who I will go back to and happily pay more), they couldn't get it to work. The transfer kept failing for an unexplained reason, and all tech support said was "keep trying for a few more days. This happens sometimes." This happened over and over and I was never given a better answer. The last time it failed, I didn't even get a response from tech support. Now I've asked to cancel and they better not charge me for the registration because it never went through.

2 of 2 people found the following review helpful:

4 years at Inmotion, Mar 16, 2009

reviewer: Anonymous from Rapid City, SD

I found Inmotion about 4 years ago and have been a happy customer since then. It is *very* difficult to find a good hosting company nowadays and even though Inmotion is not perfect, they are by far the best hosting company I have used. Specifically, when I need help with my web site, databases and more complicated stuff, they have always been there for me. Try finding another hosting company that actually has people that understand databases.

I have used them for hosting and for design and have found their pricing to be more than fair.

Anyways, good luck in your search for hosting but Inmotion has been good for me.

2 of 2 people found the following review helpful:

Very bad, Mar 14, 2009

reviewer: Vijay from India

We have paid 10 times more moeny for vps hosting than shared hosting. we were very happy in the starting. soon after their money back period they started to do my site down. one day my account was completly closed, even data and file backup was also closed. No one on the live chat. We got e-mail answer after 18 hours of our support request. They said, our resource usage was too high. don't expect even 2times resource than shared hosting. It sucks

6 of 6 people found the following review helpful:

Re: Andrea - suspended due to phishing scam, Mar 12, 2009

reviewer: Todd Robinson from Los Angeles, CA

Dear Andrea,

I know you are upset that we were forced to suspend your account both times this happened. I am really sorry, but please understand, we really don't have a choice if your account is running a phishing scam. Once we determined that the phishing software was uploaded through your 3rd party software, without your knowledge, we disabled the phishing software and re-enabled your web site. To help combat this, as we stated in our emails covering your suspensions, it is critical that you keep your software as up to date as possible.

As for costs, we are a couple dollars more than some hosts out there. We offer much more though - multiple data centers, super low hold times, and a tech support team right here in the US being just a few of them.

I'd be happy to guide this if you choose to stay or help you with a refund if you don't - just let us know.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

7 of 10 people found the following review helpful:

Misleading, Mar 11, 2009

reviewer: Bob from Jackson MS

Requires a minimum 12 month advance payment. 119 dollars to get started. No options on quarterly or monthly billing.

8 of 8 people found the following review helpful:

Very disappointed, Mar 11, 2009

reviewer: Andrea from Seattle, WA

I am not sure why they are so highly regarded; their customer service sucks and while I had to contact them on several occasions, I was left banging my head against the wall each time. Most recently, my site was targeted as a phishing website and I inquired with tech support as to how this happened and if they can offer me any suggestions on how to fix it and prevent it. I was basically told, "oh, just change your password". Then the following week, I was charged for another year of service at an exorbitant rate. That was partly my fault because I didn't read the fine print. I am in the process of canceling and looking elsewhere.

0 of 0 people found the following review helpful:

I agree with the review, Feb 26, 2009

reviewer: Chelle from FL USA

I've never built a website before and inmotion makes it so easy. Its affordable and the customer sevice is good. They respond and resolve issues quickly. They only ask you to send an email after they figure out what it is you need. Its no big deal. Inmotion provides all kinds of features that are a breeze to install.

24 of 27 people found the following review helpful:

It's not always honey and sweet, Feb 20, 2009

reviewer: Anonymous from Canada

Feb.19,2009: I was with IMH for nearly two years, it was really good and I thought this is it , I am with the best people in the business and will never move else where. But that has changed, and I am looking for new host, In the last few months, when i called in at night, I was greeted by a rude, cocky low manner staff who made me feel stupid because I wasn't an IT geek as he is. he tried to pass offf the answer as quick as he could'n, I guess he was panic because other lines are ringing, at the end, my problems wasn't solved and I was left with a curse out of my month. and this happened all the time until I am so pissed that I have to write this. And some of the new day time supporting staffs are wasting your time and conclusion with: you should send ticket to support for this matter as I can' do it over the phone, so why the hell are you sitting there answer the phone for. They have two great staffs are Vanessa and brad who can solve your problems within minutes.

5 of 6 people found the following review helpful:

InMotion is the best!, Feb 13, 2009

reviewer: Brian from Sacramento, CA USA

In the past 8 years I've used several web hosts and InMotion is my favorite, always my first choice. I manage the websites for several businesses and sometimes have to work with other web hosts, and I am mostly frustrated with the others. InMotion is always helpful and has never let me down. They have 24/7 support that actually answers the phone and really is helpful. This past weekend I was forced to move a website of one of the businesses because their web host decided to just change their email policies without notifying their customers, and then didn't respond to my frantic attempts to contact them all day to correct the situation. Finally, I called InMotion at 2 AM and spoke to a helpful tech who helped me figure out how to migrate everything to InMotion. I called several times over the weekend and always received a quick courteous answer. By Monday we had the website and a very involved mailing list all ready to go! I've never had a problem with InMotion!

4 of 6 people found the following review helpful:

Kudos to InMotion Hosting, Feb 12, 2009

reviewer: Scott Wilson from Alabama, USA

I've used several web hosts over the years and even worked for one as a remote CSR for a period of time so my present experience with InMotion Hosting and their Support Team brings me to write this review. I am not employed by them so my review is totally unbiased. They dealt with a ticket of mine in a quick, courteous and professional manner recently that exceeded my expectations. My ticket was not for some everyday item so I expected it to be in a que for a while. It was handled within an hour or so with follow up emails from a CSR named Justin to make sure all was well. So far, my experience with InMotion Hosting has been nothing but positive. Reliability, uptime, MaxSpeed and their Support Team being available 24/7 by phone and email seals the deal for me. Googling them brings up nothing but positive remarks from others as well. If you're looking for an absolutely positive experience with a web host, give InMotion Hosting a try. I don't think you'll regret it one bit.

5 of 5 people found the following review helpful:

Cheap, simple and very efficient, Feb 08, 2009

reviewer: Anonymous from Anytown, AT 55555

Decided to switch from godaddy.com as I really don't see the connection between tech support and naked women. At least for the sort of sites I need to set up. Got a basic web hosting service from these folks completely set up--including activating the domain registration--in maybe 20 minutes. Customer support was polite, efficient and didn't try to sell me additional services. No assessment of the reliability yet but this is suited my needs just fine.

3 of 3 people found the following review helpful:

Not enough superlatives to describe them, Feb 06, 2009

reviewer: Peter from Green Bay, WI

I switched from Godaddy after one too many issues with their very deceptive software. It has now been over two weeks and I feel obligated to let prospective shoppers that they offer a phenomenal offering. The price is right, the uptime is good, I chose the East Coast Data Center because I'm in the midwest and the my email travels fast. We have 5 employees that have all setup their email on their blackberry curves and they are great! Good Work!

8 of 11 people found the following review helpful:

Best Hosting I have Dealt With, Jan 22, 2009

reviewer: Brent Woods from Chicago, IL

I have used four different hosting companies over the years. inmotionhosting.com is by far the best ever. Their tech support provides superior service with knowledgeable agents and they have a very low to non-existent waiting time for support. It is nearly instantaneous. The ease of use of their control panel is like nothing I have ever seen in a hosting company, the space they provide you with, the software options they have and quality of their service is amazing and the price will never be beat for everything you get. I will be an In Motion Hosting customer for life.

8 of 10 people found the following review helpful:

Professional Service , Jan 13, 2009

reviewer: ML from Europe

I have been using Inmotion for a few months now. I have found this company to be professional, user-friendly, affordable, and a leader in the industry for customer service. For example, I appreciate Inmotion’s Technician, Shane. I am currently overseas and away from my “IT guy”. Here is what Shane did: · Responded in a timely manner · Provided me with well-written and understandable instructions · Corrected my problem · Helped me when I needed it most. This is just one of the 3 or 4 techs that I have been pleased with at Inmotion. I have already sent one customer to you while I was stateside, but now I will tell everyone I am able to about your product, services and customer support. In a day-and-age when it is so difficult to find, Inmotion’s customer support shined brightly this day. Keep up the good work! Thanks for the quality product and help.

14 of 16 people found the following review helpful:

Looking Around, Jan 05, 2009

reviewer: SuJun from Cordova, TN

I have been a customer since 2006. I have referred several clients to InMotion. I won't do that any more. I had problems when I switched OS to Vista. Some of those issues have been corrected. The 2 issues that have me ready to switch are: 1) I was sold 2 accounts when I only needed one. Total cost an extra $100 a year. When I discussed this with billing, they did not care. Attitude was “oh well.” For me $100 a year is a lot of money. I told billing I was looking elsewhere. 2) I cannot update customer or billing information from cPanel. Every other hosting company I checked has that option available. I figure it is a sales issue.

1 of 9 people found the following review helpful:

Wow! Vanessa Rocks!, Dec 31, 2008

reviewer: Ken from Santa Monica

I sent an email ticket into Inmotion. Within 30 minutes, Vanessa answered my question and took care of the issue. Amazing!

5 of 5 people found the following review helpful:

Switched from Verio, Dec 25, 2008

reviewer: William from La Canada, CA

In order to cut some overhead, we moved our hosting from Verio over to InMotion Hosting. I was expecting a drop in service and quality. To my chagrin, they are actually BETTER than Verio. I used to pay $29.95/mo for hosting, now I pay $9.95/mo w/ InMotion and it's better! Excellent Work! I will be sure to tell my friend about you.

4 of 5 people found the following review helpful:

InMotion ; Best so far!, Dec 20, 2008

reviewer: J. Morgan from UK

As a web developer it is hard to find a reliable host which ticks off all the boxes, but inMotion seems to do just that! From the first enquiry over the phone with the polite salesperson respectfully squashing any potential issues we may have had, and guiding us to our next steps. Throughout the process of ordering, obtaining and using the package, we have had full cooperation and effort to achieve what we need in a quick time. I can't fault the service of this company yet, even if I wanted to. The only thing I'd like to see improved would be the WebMail feature; Microsoft Outlook Web Access 2007 would be ideal.

1 of 2 people found the following review helpful:

ARK, Dec 18, 2008

reviewer: RAVI from BALTIMORE

EXCELLENT SERVICE..CUSTOMER SUPPORT IS HIGHLY APPRECIABLE...

1 of 2 people found the following review helpful:

these guys rock, Dec 18, 2008

reviewer: Behzad konrad Bayati from London UK / Portland OR

I have to say that I found inmotion by chance and I do not regret it for a second. Their friendliness and support is wonderful. We are based in the UK and we adore this type of service. As my companys owner I am fastidious and hard to please, but Inmotion has restores my faith. Sen these guys to Capitol Hill. Thumbs up.

3 of 3 people found the following review helpful:

KyoVision Books, Dec 18, 2008

reviewer: Kyo from Roscommon, MI USA

Since my site is not buy/sell deal, without shopping card, and simple information of our works, we don't need sophisticated, complicated web pages. For this reason I downsized, and InMotion provided perfect solution for us. Yet their supporting team is friendly and quickly solved my problem. I'm extremely satisfied with their service.

0 of 40 people found the following review helpful:

Nice, Dec 12, 2008

reviewer: Anonymous from Anytown, AT 55555

Here are some review tips: Would you purchase the Inmotion again? What do you like about the Inmotion? What do you dislike and why? Do you recommend the Inmotion to others? Avoid giving personal information like your full name, address, phone number, etc.. Write as if you're telling a friend about the Inmotion. Do not use profanity. Be honest! About Reviews Web Hosting Geeks reserves the right to refuse or remove any review that does not comply with these Guidelines or the Conditions of Use and terminate your account for a violation Here are some review tips: Would you purchase the Inmotion again? What do you like about the Inmotion? What do you dislike and why? Do you recommend the Inmotion to others? Avoid giving personal information like your full name, address, phone number, etc.. Write as if you're telling a friend about the Inmotion. Do not use profanity. Be honest! About Reviews Web Hosting Geeks reserves the right to refuse or remove any review that does n

4 of 5 people found the following review helpful:

Re: Alp, average connection speed from Turkey, Dec 09, 2008

reviewer: Todd Robinson from Los Angeles, CA

Dear Alp,

Our network is really optimized for the fastest service in the US/North America. Currently, your site is in our West Coast data center. With you being in Turkey, it would be best to have your vps in our East Coast data center. That will make your download speeds faster - about 3000 miles closer to you - and your web site visitors from the US will still have the same fast service.

As for our service reps being available, our support staff truly does strive to provide the best support and the lowest resolution times in the industry. Looking at your account history I see that we have generally provided very quick resolutions, sometimes in as little as 10 minutes. If you feel this isn’t the case, please let me know and I will have our Quality Assurance group follow up with you immediately.

Let us know if you want to try the new data center - it really will help.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

3 of 4 people found the following review helpful:

My First Website, Dec 07, 2008

reviewer: Rusty from Baltimore

My biz partner and I recently started our business. As a result of the reviews on this site we chose InMotionHosting.com. The chose their premium builder and are satisfied. Although it was a little more cumbersome than I thought, it worked well in the end. And the price could not be beat. I wholeheartedly recommend.

8 of 11 people found the following review helpful:

Avrage speed, average tech support, Dec 03, 2008

reviewer: Alp from Turkey

I moved from hostgator to inmotion as I needed VPS. I somewhat regretted as inmotion download speed is slower, less reliable, and online tech support is always busy. I am looking for another VPS host...

0 of 0 people found the following review helpful:

inmotionhosting, couldnt be happier, Nov 30, 2008

reviewer: Scott from Broken Arrow, OK USA

Staff are friendly and knowledgeable, excellent prices, and easy to use interface. My last hosting provider couldnt have made me more unhappy. I would highly recommend inmotionhosting.

6 of 6 people found the following review helpful:

Excellent Host, Nov 30, 2008

reviewer: John from USA

I have used several hosts over the years. Inmotion reliability has been great (by far the best). I have a virtual private server which is a great service for the price. In addition, the few times I have to use technical support they have been very helpful. The response times are good and they try and actually help, even going beyond what is strictly hosting issues... They have been very helpful on a few issues when I was trying to get things working at first and adding some software to existing sites... The cPanel consol they use (common to many hosts) I find less than awesome but that is a pretty minor point - and not something you have many options with no matter what host you use.

2 of 2 people found the following review helpful:

Great Tech Team and Service, Nov 26, 2008

reviewer: J Poe from Atlanta, GA

So far, so good. I've already used InMotion's control panel/program and designed one of two sites for our business. I also recently signed a 1-year contract with InMotion for advanced design and consultation. I've designed two other sites for small businesses but I'm not a website designer, just an entrepreneur. Based on what I know, InMotion is top of the line. And, if you are going to use their consultants, the team is very impressive and very accessible.

0 of 0 people found the following review helpful:

BEST customer service., Nov 24, 2008

reviewer: Terri Anderson from Seattle, WA USA

When I email InMotion Hosting for any technical need or question, not only do they respond within 20-45 minutes, in that time they have usually attended to my issue and the response is to let me know my concern has been taken care of. How cool is that?

3 of 3 people found the following review helpful:

Value for money and Excellent support, Nov 24, 2008

reviewer: Gideon from Singapore, Asia

I've been with InMotion for 2 years, and have not regretted it. Recently I extended my subscription and I'm still staying with them. 2 things that stands out about InMotion are value-for-money and excellent customer support. Value for money, you can easily see for yourself from the specs. Customer service is something to be experienced, and I have been impressed from the first day I was with them. They have always been prompt in their response over live chat and email. I'm overseas so I don't call because of the charges, but on their part, they have called me when we needed to talk. Their customer service people are also flexible and easy to work with, readily acceding to my requests many times. If after-sales support is something you care about, you can try InMotion.

1 of 1 people found the following review helpful:

Inmotion VPS service: smooth sailing so far, Nov 24, 2008

reviewer: T A from bangalore, india

Moved site from a shared hosting situation at some other provider to VPS hosting at Inmotion. There were a few new things to deal with, but Inmotion's prompt and effective support made it possible to do a product launch very quickly.

1 of 3 people found the following review helpful:

best yet!, Nov 21, 2008

reviewer: ck computers from parker co

I just got it today and it is very easy and has a great FAQ page!!!

0 of 0 people found the following review helpful:

New Inquirer, Nov 20, 2008

reviewer: Lee G from Columbus, OH

I am reviewing several programs on behalf of a client who will ultimately have the final say on which products and company is chosen for me to set up on the clients behalf. However, based on what I have observed and discussed with the CSR, I am defintely trying to steer him in the direction of this company and the recommendations made by (Ed M) the CSR.

0 of 2 people found the following review helpful:

Just signed up, Nov 20, 2008

reviewer: The Todd from Dallas, TX

I just registered with InMotion 10 minutes ago. I wasn't sure if they would call tonight or tomorrow to confirm the order. I got on chat support. Spoke with a rep who said I can call in right then. Called and was confirmed in 3 minutes. 2 minutes after that I got an email telling me I was billed and confirmed. Site is set up. Now I just need to put content up. Great job!

5 of 7 people found the following review helpful:

Suspended without warning, Nov 19, 2008

reviewer: Anonymous from Anytown, AT 55555

Beware with Inmotion, this happened to me yesterday: 1) Setup phpadsnew from Inmotion Cpanel to be used only on a site hosted by Inmotion 2) Old version of software, updated to OpenX, using help from Inmotion Support Boards 3) Mail sent to me I was in breach of TOS for installing ads server, account would be blocked 24 hours later if not resolved (but account was suspended already) 4) Lost client due to this. No explanation from inmotion as to why I had not been given time to straighten out the confusion before the site was suspended directly. 5) Final reply: "The issue here is intent of use. We had PHPAds/OpenAds enabled, but that is for PRIVATE ads running on your site, not to be served to other sites. We clearly state in our TOS that we don't allow our customers to run ad servers." 6) No reply as to why the site was suspended directly. 7) What is meant by "private" use is still a mystery. Take care and choose services carefully!

0 of 5 people found the following review helpful:

Sales/Support Reliability, Nov 19, 2008

reviewer: Anonymous from Anytown, AT 55555

James, I think your question was really really stupid... Inmotion is the best web hosting company you can find right now. I have been hosting sites since 2002 and my life got much easier when I switched to Inmotion. A+

3 of 7 people found the following review helpful:

Ask a question and get ignored, Nov 18, 2008

reviewer: James from Oregon

I had a very brief talk with a Tim D. After his two lines I left the window open for a total of 15 minutes without any kind of answer. I tried to submit the question "do i have to have an account setup to get any helpful information?" I was given a message that the feature was unavailable. Below is how my experience went with InMotion's Live Chat Feature: James: Can we view how many hits the website has each day or month? You are now speaking with Tim D. of Unsure/All Other Inquiries. Tim D.: Hello James Tim D.: What's your domain with us? James: i do not currently have a domain with you James: do i have to have an account setup to get information? James: it seems like a simple question

6 of 6 people found the following review helpful:

Re: Steve, verification problem, Nov 17, 2008

reviewer: Todd Robinson from Los Angeles, CA

Dear Steve,

I am very sorry you had trouble with the verification. Please call in and we will get this sorted out for you right away. Unfortunately, a few bad apples out there try to use hosting for things like spam and phishing and, to keep our network and customers safe, we really must do phone verifications.

For billing, when you fill out the order process we ask your credit card company if it would be ok to charge your card ("Authorization"), but we don't charge it yet. If we can't verify with you, we will not charge you. The "Authorization" will expire and it won't show up on your credit card bill at all.

As for our customer service, our team is made up of good, hard working people that go the extra mile for our customers every day. Please remember that respect on both sides is critical for success. We will earn your business, but we do need you to be respectful as well.

Sincerely,
Todd Robinson
President
InMotion Hosting, Inc.

1 of 1 people found the following review helpful:

BEST OF THE BEST!!!, Nov 13, 2008

reviewer: John from Anytown, AT 55555

Thanks Inmotion support team for helping me out! You guys are the best!!!

3 of 10 people found the following review helpful:

Inmotion does not want your money, Nov 13, 2008

reviewer: Steve from USA

Inmotion sucks. I tried to sign up and they refused my account. Why you ask? Because I did not answer my phone when they called to varify my account. They charged me and it was a hassle to get my money back. They are ran by a bunch of morons that have no clue about customer service.

2 of 2 people found the following review helpful:

Outstanding VPS Hosting!!!!, Nov 04, 2008

reviewer: John from Tokyo and USA (Multiple Offices)

before inmotion we had our site on jumpline's VPS and 1&1's VPS. Boy were they sloooooooooow! inmotions vps is very fast and very easy to connect to. dont waste your time with the others, go with inmotion. - John

6 of 15 people found the following review helpful:

They lost me before the sale, Nov 03, 2008

reviewer: Michael Lane from Atlanta, GA

I tried to get some simple questions answered in an online chat with Brian C. but after only ONE question he disconnected. This experience matches other reviews here so I'm off to find another hosting company. Here's my transcript: Michael Lane: I need clarification on having multiple sites on 1 business class hosting account. You are now speaking with Brian C. of Sales. Brian C.: Thank you for contacting Inmotion Hosting. How may I help you today? Michael Lane: Hi Brian... Can I indeed have multiple site (domains) on a single business class hosting account? Brian C.: Yes sir Michael Lane: So they all share the same server, cpanel, etc? I have three domains each with it's own site. Your party has left this session. Michael Lane: wow

0 of 0 people found the following review helpful:

Another Satisfied Customer , Oct 31, 2008

reviewer: Kino K from USA

We have been with InMotion for 4 years now and are still satisfied. Of course, there are some issues; minimal downtime and sluggishness from time to time and certain features that I'd want more of, but overall, for PRICE AND LOW HOLD TIME plus VERY HELPFUL PEOPLE on the phone make it very worth it. If you are a business make sure to be very very careful when choosing a business web provider. These hosting companies are not like the cell phone providers who provide a similar product and support. It varies GREATLY from host to host. After 4 years with InMotion, I can happily let them know that I will be renewing for my 5th.

24 of 25 people found the following review helpful:

I'm able to admit when I was wrong, Oct 22, 2008

reviewer: Anonymous from Anytown, USA

I originally signed up for InMotion Hosting in 2007. After a few months, I got an email from the system administrators that my site was using too much "memory and cpu." I immediately got upset and told their customer service that it wasn't my fault, and although the team worked with me to show me where my software was causing these issues, I felt like it was a 'bait and switch' to purchase their VPS hosting. I decided to cancel and find hosting elsewhere. WHAT A MISTAKE. Unlike InMotion Hosting, when my site had similar issues, these other hosts would just shut me down and wouldn't help me troubleshoot at all, often times taking days to answer my emails. Since then, I've moved back to InMotion Hosting on a VPS program nontheless, and my site has been running beautifully since. Thanks for the help. Next time there is an issue, I promise not to get so agressive :)

1 of 1 people found the following review helpful:

InMotion Hosting , Oct 16, 2008

reviewer: Kevin T from Sacramento, CA USA

InMotion has been an easy low cost provider. I have never seen my site go down so the up time is great. The tech support has been there for me whenever I needed it and has been friendly and very knowledgeable . The interface is easy to use that does not have any confusing links or instructions. Put it simply InMotion is straight forward with great support and no headaches.

1 of 1 people found the following review helpful:

Full features w/ first class service!, Oct 16, 2008

reviewer: Lily N. from Sacramento, CA

I'll skip over the array of features offered by InMotion, since that information is already available on their website. What places InMotion ahead of all the others is their responsive customer service. Support is offered in various formats: easy online text and video guided support, live chat, and phone. My website was activated right away, and within minutes of registering online, I received emails on how to begin setting up my site. I ran into some compatibility issues with my ftp application, but tech support responded within hours and the conflict was resolved. I've looked into the cheaper, and even free, hostings sites, and believe me, what you save in dollars and cents, you make up for in frustration. InMotion is well worth the money if you value your sanity.

8 of 13 people found the following review helpful:

Horrible Tech Support, Oct 14, 2008

reviewer: JT from TX,USA

I accidently went into the wrong chat department and the chat tech called me stupid, lazy, and told em I was wasting his time for not going into the correct department. I was very surprised at this.

3 of 8 people found the following review helpful:

Bad Costumer Service, Oct 13, 2008

reviewer: Nick Clarkson from USA

You chat and starting askind important questions, they answer whatever they want, not making sense at all and leave. What is the problem informing how much you pay for having features services. ? bad bad bad

6 of 6 people found the following review helpful:

Works for me!, Oct 10, 2008

reviewer: Lara from Ann Arbor, MI

I really like the fact that they are really responsive on the telephone and are able to answer questions efficently.

1 of 1 people found the following review helpful:

Inmotion, Oct 08, 2008

reviewer: Jason Bayer from Guelph, ON, Canada

Great customer service Excellent Uptime I'd recommend Inmotion to anyone.

24 of 27 people found the following review helpful:

credit card info is kept forever, Sep 16, 2008

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