FatCow: Common Customer Complaints

fatcow hosting website

When it comes to cheap web hosting, we tend to see a lot of the same names floating around. Typically, these are the larger companies that have been in the game since nearly the beginning, and have plowed through the awards regularly enough to garner a boatload of attention. However, that doesn’t mean these services are all bad: In fact, many of them are quite good. Then again, quite a lot of them are rotten to the core. It’s a maddening world to be sure, and if you’re feeling lost, we’re here to help.

FatCow is one of the largest names in the industry, and as such, we imagine you’ve at least considered it in passing a few times during your search for the perfect web host. If that’s true, and you’re still considering them, we feel it’s our duty to inform you of some of the common complaints and problems our reviewers have been chatting about. We’ll detail all the dirt that’s been flung, as well as the pros of the service, too. All in all, you can expect a full complaint roundup below, custom-tailored for FatCow and all of its services. So without further ado, jump on down below the break to view our whole thought on who FatCow is, as well as a few of its major issues.

Who is FatCow?

fatcowFirst and foremost, you may be wondering who FatCow actually is, especially if you’ve never heard of them. FatCow is a well-known and much-respected web hosting provider who has been providing hosting services since the late 90s. As such, they’ve got quite the reputation, a reputation that’s largely built around the provider’s simplicity. They offer two, very basic plans, which can then be fleshed out through the purchase of additional service features. It’s a solid way to do web hosting, and the simplicity draws a lot of attention: Especially from those who haven’t got the time or knowhow to host their site in a more manual, way.

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That’s the rough skinny of the who about FatCow, but what about the what? That might have been confusing, so we’ll rephrase: It’s all well and good to say the provider is respected and learned, but what have our reviewers been saying about the company? To find out, you’ll have to keep reading just beyond the break!

Sales Department Woes

Strange Charges: We’ve been combing through the reviews, and one of the trends we’ve been noticing has us worried. It seems quite a lot of our users are experiencing strange or uncalled for charges on their accounts when first signing with FatCow. These charges range from a few extra dollars, all the way up to several hundred. It’s a troubling statistic, which means you might should look out when hosting with the company.

Slow Support: We’ve also been seeing our readers complain about slow or unresponsive help from technical support. Most of this stems from the errant charges, which apparently aren’t being dealt with in any comprehensive or speedy manner. Likewise, we’re also seeing complaints that refunds are taking much longer than expected, meaning FatCow is ready to take your money, but much slower when it comes to giving it back.

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Price Changes: Finally, our readers are complaining that FatCow hikes up the prices after the first year’s price. This is common in cheap web hosts, and should always be researched before signing.

Technical Support Complaints

Functionality: We already mentioned the complaints covering the speed of FatCow’s support, but it also appears the support is somewhat lacking when it comes to technical knowhow. We’ve had copious reports of representatives not knowing how to add or improve functionality, which can be quite troubling.

Lack of Solutions: We’re also hearing that FatCow is a little low when it comes to quality solutions. It seems many of our readers have run into problems they simply cannot fix, which FatCow doesn’t readily supply an answer for. Many of our readers left the company at this point, and we can’t say we blame them.

Web Capability Complaints

High Load Problems: According to our readers, FatCow’s servers don’t appear to function very well under stress. In fact, we’re being told that if you even incur moderate traffic flow, you may find yourself without a competent website.

Site Size: Likewise, we’re also hearing from an entire load of users that your site must be quite small to be functional. If you’ve loaded it up with all the trappings we encourage, you may find your avenue performing poorly, or even not at all.

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Email-Less Email: Lastly, we’re also hearing that more often than not, the Cow’s email servers are incapable of delivering email consistently. We’ve heard figures as low as 20% when it comes to message success rates. If you’re running a business through your page, obviously this is a tremendous downside.

Stability Complaints:

Up-Time is No-Time: FatCow is one of many web hosting providers to promise a full 99.9% up-time. However, we’re hearing from our readers that the truth is much further away, with sites disappearing for as much as several hours at a time. We’re even hearing that the FatCow site itself often disappears from the Web, leading us to believe the stability of the hosting experience here is somewhat compromised, if not completely so.

Limited Performance: Likewise, we’re also hearing reports of the company limiting the user’s ability to send emails, soak up bandwidth, or use disc space. Considering there’s an unlimited agreement stated in the signing lease, this makes no sense, and should be avoided.

So there you have it! We’ve been seeing a load of complaints with FatCow, and though only those who are truly impassioned to speak out against the company do so, we have a feeling it’s not quite the best service available. Still, you should always check WebHostingGeeks.com to ensure the host you’re pursuing is worth hunting. Our reviewers are real people, and we guarantee you’ll find the answers you need!

Visit www.fatcow.com for more information.

Read FatCow user reviews.

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2 thoughts on “FatCow: Common Customer Complaints

  1. Former fat cow user says:

    As a former fat cow user, I can add the following comments.

    Sign up, support and set up were all very good. Problem was come renewal time, they jack up the price and auto cahrge your credit card. Not cool in my book. iPage tried the same. Watch your credit card statements and dont assume they will bill you correctly.

    Looking for a third low cost website hoster in three years. I use mainly for emails so dont mind switching for inexpensive solution.

  2. Steve Balliett says:

    I am getting a real eye opener today what with all these crazy web hosting company stunts.

    Raising the price of your originallly agreed upon price? Come on. For real? Amazing.

    In this day and age of business, I guess it takes all kinds. Too much evil business practices.

    When I first joined my hosting company, everything was right up front and thouroughly explained to me.

    And ever since it has been such a joy to work with them.

    I just pray that others will be able to find a good hosting service that they can rely on like I did.