In our eyes, it’s our job to inform you about some of the largest names in the web hosting industry. In other words, we look at the corporate giants that are constantly vying to steal your money and attention, and our only thought is, “What’s wrong with this provider?” There are a lot of quality options out there, but on the other hand, you’ll find just as many rotten experiences. In today’s article, we’ll be analyzing the not-so-good of just one such hosting provider. HostGator.com has been in the industry for a long time, and has earned more awards than we can shake a stick at. However, if you think they’re all gold and sunshine, you may want to jump on down below the break to view some of the user complaints we’ve received against the company. We’ve compiled a few of the more common ailments just below the break, but before we dive into the what of what’s wrong with HostGator, let’s talk a bit about the who.
Who is HostGator?
If you’ve managed to search the web for quality hosting without encountering HostGator, we haven’t got a clue how you did it. HostGator has been in the business as long as we can remember, and during that time, they’ve been racking up the awards left and right. Their main focus is on cheap shared hosting, but they also offer quite a few additional services, like virtual private servers. Their plans are rock-bottom, but they’re also guaranteed with an entire list of “unlimited” benefits. All in all, they look like every other big name hosting provider on the market.
But are they really all they crack themselves up to be? For that, we’ll have to dive into the treasure trove of user reviews we’ve stockpiled over the years. So without keeping you waiting any longer, dive on down below the break to see what our reviewers are complaining about the most with HostGator!
Not-So Obvious Pricing: First and foremost, HostGator advertises a single low price for their basic shared hosting account. However, as many of our reviewers have pointed out, you shouldn’t let that number fool you! You’ll have to sign up for an entire year to get that price, and if you decide to do anything shorter, you’ll be paying a higher premium. Granted, this is hardly a deal breaker, but we felt you should know, especially as so many of our users have been talking about it.
Throttled Service: On a more disturbing note, we’ve also been hearing reports that HostGator throttles the performance of accounts as soon as their 30-day money back guarantee has expired. Apparently, once the safety nets are off the company will drastically reduce the overall performance of the site, so much so that it’s noticeable on the front-end. We can’t guarantee these reports are true, but we’ve certainly heard it from enough of our user base to think it’s at least plausible, if not probable.
Customer Support Complaints
No Notifications: To dive into another area of the common complaints we’ve been getting, it appears that HostGator’s technical support can be somewhat lackluster. Most noticeably, our users have been reporting a lack of reports. In other words, their accounts have been removed, modified, or even been down without any sort of notification of a change in service. It appears this is a tactic to avoid being blamed for server problems. At least, that’s what our users have been saying. The common trend is apparently the need to pester and badger the technical support representative until, finally, they admit to a server-side problem. Obviously this is a terrible way to run a business, and it appears the reseller hosts are suffering the most.
Lack of Knowledge: On another note, it also appears that HostGator’s support representatives have been unable in a lot of cases to solve the problems our users have been facing. Frequently, our reviewers have called up a tech support agent, only to have their situation either exacerbated, or worsened.
Slow Service: Lastly, we’re hearing reports that the tech support service with HostGator is somewhat slow on the upkeep. It often took our users days to hear back from an eMail ticket, and even the live chat appears to be somewhat sluggish.
Server Functionality Issues
cPanel Problems: To be honest, this is a complaint we don’t see everyday, but enough of our users have reported it to make it relevant. Apparently, the cPanel offers little to no support for languages other than English, producing overlapped fields and other such inconsistencies in service. If your primary language is English, this likely won’t be a problem. For others, we thought you should at least be aware.
Broken Links: A slightly more bizarre, though no less common, complaint, we’ve been hearing that HostGator frequently breaks all the links embedded within a website, and with no obvious cause. One morning, many of our users awoke to find their links simply broken. As mentioned earlier, tech support didn’t appear to be of much help, and in all but a few cases, our users moved on to a different hosting company.
Database Errors: We see this with a lot of shared hosting companies, but our users have reported more database errors than most with HostGator. It appears housing a database with HostGator is somewhat risky, often leading to overloaded requests or sites that simply don’t function correctly because of it.
So there you have it! Those are some of the more common complaints we’ve heard about HostGator, and though it may seem all negative, we feel we should mention that we’ve also heard good things about them. This is why you should always check WebHostingGeeks.com for the full review of each and every web host you’re considering! We’ll always cover the pros and cons of the most popular options, and no matter who you’re looking at, we guarantee we can keep you informed.
Still thinking about signing up with HostGator? Please share your experience with us.
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