Are you looking for good shared hosting? Have you been doing so for a while now? If so, then we’re willing to be you’ve heard of a few of these names: HostGator, JustHost, GreenGeeks, FatCow — and possibly, one of our favorite shared hosts iPage. iPage has been pumping out cheap and incredibly efficient web hosting for a long time now, and during that span of years, they’ve managed to wrack up quite a number of awards. However, just because a web hosting provider is award-studded does not mean it’s still worth the hype. With that in mind, below you’ll find the sum total compendium of some of the harshest and most common complaints we’ve received from our readers about iPage. We won’t sugar coat things, and if you’re here to cut through the straight bull, you’re in the right place. But before we dive into the bad and ugly of the matter, let’s first explore iPage itself a bit.
Who is iPage?
In case you haven’t heard of iPage.com before, let us be the first to give you the general rundown. The shared web hosting provider has been on the market for quite a while now, offering a unique focus on cheap web hosting with massive amounts of feature sets. Their plans start at only $3.95 a month ,and arrive with an anytime money-back guarantee. We aren’t sure exactly how faithful they are to the claim of “anytime,” but it’s still better than any 30-day or 90-day plan we’ve seen arriving out of other shared hosting providers.
Aside from that, the word we’d use to describe iPage is “solid.” They offer unlimited services like bandwidth, disc space, email accounts, and even a free domain to go along with your registration. They’ll also throw in about $450 worth of ad credits just for signing up, which strikes us as quite an impressive value. And on top of all these feature sets, the company also boasts US-based 24/7 technical assistance to help you with any and all problems your server may encounter.
All in all, they appear to be a rather choice pick for web hosting, but just because the paper stats look good doesn’t mean your user reviews always agree. To decide once and for all, we’ll have to dive into the reader reviews, starting with:
Sales Department Complaints
Errant Charges: Sadly, this is something we see a lot of with cheap shared hosting. It appears that iPage too has fallen into the trap of accidentally charging its customers more than they bargained for, or in a lot of cases, multiple times for the same services. Even worse, it appears that in some cases iPage was even unwilling to work things out or refund the charges with its customers. If true, and we have no reason to believe it isn’t, that’s quite a blow to a seemingly alright package!
Rampant Charging for Software: In another saddening turn of events, it also appears that iPage is charging customers inordinate amounts of money for services that simply do not cost a lot. For example, we’re hearing reports that Weebly’s Premium Services are being sold at $10 a month instead of the standard $4.
Technical Support Claims and Complaints
American Support? We are all for a global village (in fact, we’re likely one of its biggest supporters) but we do take issue with iPage’s claim to being an American technical support company. Apparently, and we’ve verified this via live chat, the company’s call centers and help locations are actually located in Bangalore, India. Ordinarily, we wouldn’t have a problem with this, but the fact that they’ve advertised themselves as something else is troubling, if not completely misleading.
Spelling: A slightly more humorous complaint rising out of the masses, it appears the live chat tech support representatives have had quite a lot of trouble spelling words. Annoying as this may be, we don’t yet think it’s a deal breaker for the whole package, though.
General Lack in Knowledge: However, we are also seeing reports that the tech support reps for iPage have on more than one occasion failed to produce a resolution to a server problem or error that requires fixing. This, of course, is much more disturbing, as not having a functioning website is simply not acceptable.
You Get What You Pay For: In an almost all-around sense, we’re getting reports that, where speed is concerned, users are feeling as if they’ve bought a lackluster product. For starters, it appears the company’s emailing client is incredibly slow, even with top-notch computer hardware on the user’s end. Likewise, we’re also getting reports that the server itself is usually quite slow, and typically doesn’t provide the sort of performance we look for in a quality web host.
Up-times? Lastly, it appears that the server’s general up-time is mostly lacking, as well. This is even more disturbing, as a site that doesn’t appear when called for is hardly a site at all. Perhaps iPage isn’t such a great bargain after all?
General Software Malaise: It appears that iPage has been somewhat lax in its creation of web software, as we’re getting reports from several users that such items as Drupal and Joomla are simply not performing well. This is one of those broad complaints that is likely true, but still could stem from any number of issues.
So there you have it! After all the data has been pulled together, it really looks as though iPage may not be the bargain offering we’d hoped for. Still, as with any web host, you can decide for yourself. However, we would suggest you use our vast amount of user reviews to weight your decision carefully. Others have been there before—and occasionally suffered as well—allowing you to benefit from their misfortunes. We’d suggest you best make use of it!
Read our user-written iPage reviews.