{"id":17341,"date":"2014-11-26T03:00:33","date_gmt":"2014-11-26T08:00:33","guid":{"rendered":"https:\/\/webhostinggeeks.com\/blog\/?p=17341"},"modified":"2017-12-17T13:09:20","modified_gmt":"2017-12-17T18:09:20","slug":"speak-human-should-it-workers-learn-to-speak-to-the-layperson","status":"publish","type":"post","link":"https:\/\/webhostinggeeks.com\/blog\/speak-human-should-it-workers-learn-to-speak-to-the-layperson\/","title":{"rendered":"Speak Human! Should IT Workers Learn to Speak to the Layperson?"},"content":{"rendered":"<p>As an IT professional, you are one of the busiest employees at any organization.\u00a0 Not only do you multitask problem solving for issues that come in at unpredictable rates, but you must find time to maintain current technology while planning for the future.\u00a0 There is not a lot of time to develop professional skills outside of the tech part of the job, but excellent communication skills seem to be a requirement for most IT positions.\u00a0 Should IT workers be expected to develop their communication skills to accommodate users on top of all of the other tasks they face each day?<\/p>\n<p><!--more-->The fact is that most IT professionals have the best intentions when it comes to clear communication, but these intentions are not always applied to day-to-day interactions with users.\u00a0 A great way to make sure your contact with users is professional as well as productive is to make sure you learn to speak language that a layperson can easily understand.<\/p>\n<p>There are many reasons why better communication benefits not only users but also IT professionals themselves.\u00a0 You may not be the stereotypical IT worker who dismisses user concerns and refuses to explain solutions in easy-to-understand language, but you still may need to work on your communication skills.\u00a0 Learning to speak to the layperson can cut down on your work, improve your business relationships, help you with strategy, and contribute to professionalism in the industry.<\/p>\n<h2>Cut Down on Your Workload<\/h2>\n<p>It is easy to get irritated with users who enter tickets or call with the same issues over and over.\u00a0 Dealing with repetitive requests starts a vicious cycle of resentment on your part that the client may perceive as irritation.\u00a0 The client responds with frustration, and this creates the wrong environment for someone to learn how to use a technology or solve a problem on their own.<\/p>\n<p>What if some of these repeated calls are not due to the user\u2019s inability or refusal to learn?\u00a0 That may be the case on occasion, but consider the possibility that many users could handle issues on their own if they understood what you are doing and what you are trying to say to them.\u00a0 Using language a layperson can understand will help many users learn to help themselves.\u00a0 Fewer repeated requests will leave you time to handle the maintenance and planning portions of your work.<\/p>\n<p>Note that clients who understand what steps they need to take to ensure security will result in systems better protected from threats.<\/p>\n<p><strong>Get Better Responses From End Users<\/strong><\/p>\n<p>End-user developers and business system analysts need to gather user requirements and translate them into tasks for development.\u00a0 If users cannot fully comprehend what they are being asked, accurate requirements will not be possible.\u00a0 When users clearly comprehend the software concept that will develop into a tool for them to use, they will be able to imagine all of the features the tool should have to be effective.<\/p>\n<p>You can only get useful requirements from users if you are speaking their language.\u00a0 This is not just true for end-user developers and analysts.\u00a0 System administrators, help desk professionals, and other IT workers need to get feedback from users.\u00a0 If you work in any of these capacities, communicating in a way that a layperson can understand could help users:<\/p>\n<ul>\n<li>Choose the best options for software bundles<\/li>\n<li>Share pathways that need testing and improvement<\/li>\n<li>Report on load times and other Ethernet issues<\/li>\n<li>Shed light on issues appearing on system logs<\/li>\n<\/ul>\n<p>There are a variety of ways that clients who understand your goals can help you achieve those goals.\u00a0 You can develop users with this understanding by learning to communicate what you are trying to achieve.<\/p>\n<p><strong>Get the Resources You Need\u00a0<\/strong><\/p>\n<p>Your job is not isolated to end users only.\u00a0 IT professionals have to work with management and financial offices to acquire new hardware or development tools.\u00a0 If you want a new server, you might have to get approval from a variety of managers who know nothing about the technology side of your organization.\u00a0 Budgets often are tight, and companies do not want to approve spending unless they understand how the expenditure will benefit business.\u00a0 You cannot convince management that the cost is worthwhile without effectively communicating the benefits to the organization.<\/p>\n<p>Good communications skills will benefit you for more than purchase approval.\u00a0 Financial decision makers will need to understand your point of view regarding many costs that you control, such as:<\/p>\n<ul>\n<li>Hiring new team members<\/li>\n<li>Projects, troubleshooting, or build releases that result in overtime<\/li>\n<li>Excessive energy costs associated with a data center<\/li>\n<li>Outsourcing work to tech vendors<\/li>\n<\/ul>\n<p>You need to be able to use language a layperson understands to explain why a series of hot fixes following last week\u2019s sprint release caused team member overtime\u2026without using many of those words.<\/p>\n<p><strong>Professionalism in the Industry\u00a0<\/strong><\/p>\n<p>It is obvious that users who are disappointed by their experiences with you could cause you to lose clients or your job.\u00a0 Professionalism, including good communication skills, affects your reviews as well as your employment status.\u00a0 However, concern about loss of income should not be the only reason you strive toward better communication with your clients.\u00a0 By showing users that they can trust you to communicate clearly and effectively, you are counteracting the stereotype of the difficult IT professional.<\/p>\n<h2>How Do IT Professionals Sharpen Communication Skills?<\/h2>\n<p>You don\u2019t need to sign up for a class on how to speak to a layperson, if you could even find such a thing.\u00a0 A good way to get started sharpening your communication skills is to look at instructional videos or textbooks that cover your work.\u00a0 You already know how to manage updates, but you may not remember how it was communicated to you initially.\u00a0 Find out how new IT professionals are learning the trade, and incorporate that beginner language into your client interactions.<\/p>\n<p>Remember that you are not just benefitting users when you learn to speak their language.\u00a0 You will save future work and become a better professional.\u00a0 End users most likely believe that IT workers should learn to speak to the layperson.\u00a0 By improving your communication skills, you benefit the end user as well as yourself.<\/p>\n<p><a href=\"https:\/\/webhostinggeeks.com\"><img decoding=\"async\" class=\"alignnone size-full wp-image-16835 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but&#8230;<\/p>\n","protected":false},"author":13,"featured_media":10208,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[1,11],"tags":[4028,3740,30,3589,125,7257,1011],"class_list":["post-17341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-random-stuff","category-web-hosting-news","tag-communications","tag-data","tag-data-center","tag-education","tag-it","tag-staffing","tag-web-development"],"views":186,"_links":{"self":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts\/17341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/comments?post=17341"}],"version-history":[{"count":0,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts\/17341\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/media\/10208"}],"wp:attachment":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/media?parent=17341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/categories?post=17341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/tags?post=17341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}