www.cpanel.net<\/a><\/p>\n2. Revamping its online discussion forums and dispatching technical support experts to monitor them on a full-time basis.<\/p>\n
3. Providing technical support 24\/7 via phone.<\/p>\n
Once upon a time, cPanel\u2019s main outlet for technical support was its web-based ticket system.\u00a0 While efficient for the most part, this system was only available to customers during daytime business hours.\u00a0 As we all know, technical problems have no schedule and tend to arise at the most untimeliest of moments.\u00a0 That has all changed now as cPanel\u2019s tremendous growth has forced the company to make drastic improvements in the support area.<\/p>\n
Sean Richards, Technical Support Manager at cPanel, explained that because the software provider\u2019s client base is growing so fast, expanding the technical support team only makes sense.\u00a0 He hinted that it is the only way to provide its customers with the around the clock assistance they deserve.\u00a0 Customers have also benefited from the increased size of cPanel\u2019s technical support team.\u00a0 Richards said that by adding a number of talented technical experts and seasoned veterans, expanding support for migrations, bug review, and direct API issues has been much easier.\u00a0 He noted that enhanced support in many other keys will be critical for the upcoming year of 2010.<\/p>\n
As we noted earlier, cPanel has also added live chat to its support system, a feature that can be accessed directly from the company website.\u00a0 This new feature allows any existing customers or prospects to reach the customer service team directly from their web browser.\u00a0 The staff provides immediate responds to matters concerning billing and sales questions in near real-time.\u00a0 The cPanel live chat feature is available during normal daytime business hours.<\/p>\n
The online discussion forums have always been one of cPanel\u2019s most popular support outlets. \u00a0Even this channel has received a major overhaul.\u00a0 Richards commented that customers looking for help will find the layout of the new support forum far more useful.\u00a0 Among the enhancements is a designated area for users who would like to make feature requests, as well as improved access for mobile devices.\u00a0 According to Richards, PDA and smart phone users can experience these enhancements from their mobile devices by visiting the cpanel forum at http:\/\/m.forums.cpanel.net.\u00a0 In addition, an expert from the cPanel support team is now assigned to forums to address customer questions and concerns.\u00a0 cPanel is hoping this will help the community by speeding up the response time on technical issues.<\/p>\n
While cPanel has made improvements, its around the clock support system is still not without flaw.\u00a0 The price for telephone support is based on a nominal fee per incident.\u00a0 Fortunately, this fee covers however many calls it takes to resolve the problem at hand.<\/p>\n","protected":false},"excerpt":{"rendered":"
Last month, cPanel, maker of the industry\u2019s leading web hosting control panel, announced that it would be making significant improvements to its technical support system.\u00a0 According to the late November…<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[8],"tags":[19,20,179],"class_list":["post-687","post","type-post","status-publish","format-standard","hentry","category-control-panels","tag-control-panel","tag-cpanel","tag-customer-support"],"views":122,"_links":{"self":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts\/687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/comments?post=687"}],"version-history":[{"count":0,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/posts\/687\/revisions"}],"wp:attachment":[{"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/media?parent=687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/categories?post=687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webhostinggeeks.com\/blog\/wp-json\/wp\/v2\/tags?post=687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}