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  • 1,00
    September 28, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    September 28, 2017

    www.1and1.com

    Obtuse error messages with no proposed resolution

    I'm getting an unclear error message when trying to edit dns settings: "Data Loading Failed Your data could not be loaded. Retry" This gives me 0 information about what's wrong. Been on hold for 25 minutes and there is no email contact form on the site. The site is so unintuitive and slow. As a noob in setting up hosting and domain names, I constantly feel lost as the site gives no feedback. It took me an embarrassingly long time to realize some changes take time to implement, as I kept refreshing and wondering what I had done wrong.

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    • Hello, I'm sorry to hear that you were having troubles with your settings and that you're having issues with navigating the Control Panel. If you would like additional assistance with this, I would be more than happy to help you via email. Please don't hesitate to contact myself or my team directly at help@1and1.com. Thank you!

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