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  • 1,25
    October 10, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

    Comments ()

    October 10, 2017

    www.1and1.com

    It's a trap!

    Don't phone up to do any cancellation, it's a scam. They pretend it's cancelled but in my experience instead of cancelling they put price up and renew for a year. If you phone up you have nothing in writing and you're basically lamb to the slaughter in terms of them sending debt agencies after you when it turns out the customer service agents don't action the cancellations you request. Hope they go bust.

    Is this review helpful to you? Helpful?

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    • Hello. I'm sorry to hear that you have had a bad experience with our Cancellations Policy. If you would like more assistance with this please contact myself or my team via email at help@1and1.co.uk. Thank you!

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