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  • 1,00
    October 11, 2017
    • User-friendliness
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    October 11, 2017

    www.1and1.com

    Scam, rude, obtain unauthorised payments.

    Horrible customer service. Left them an over a year ago to godaddy. Apparently I didn't follow some cancelation emails that I was meant to follow after I requested cancelling the account online. In result have been passed to debt collectors. After I have spoken to 1&1 confirming ill pay the outstanding bill and asked for the confirmation that once they receive the payment they will cancel my account that i don't have for over a year. The lady I spoke to said she will do so but at the end she didn't. In fact they have obtained my new card details from the money collection agency and made another payment without any authorisation of my behalf, illegally. The cancelation lady hanged up on me whilst I was arguing my case with her after this illegal deduction of my money. Run, run and run from them. Cancel with your bank any authorisation of the payment with this company. As they do so illegally.

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    • Hello. I'm so sorry to hear that there's been a billing issue with your account. I'd be more than happy to look into this for you and help any way that I can. Please send me an email directly at help@1and1.co.uk and refer to this Webhosting Geeks Review. I'm looking forward to hearing from you. Thank you!

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