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  • 1,00
    October 26, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    October 26, 2017

    www.1and1.com

    Worst Customer Service Ever!

    The website interface is clunky and out of date. To save a few bucks I paid for 1 year upfront. About 5 months in I switched my site over to another system (Shopify, which has been amazing). While making the switch I looked for a way to cancel my old site but the only option is to call in. So I added it to my never-ending to-do list. Fast forward and it automatically renewed. Rather than throwing a fit about it, I forwarded that domain to my new site. My credit card exprired, so I figured that was that. WRONG! They call me every day and threaten to send me to collections. I request to cancel the account with reps who say they cannot cancel the account, that I need to call the cancellation department. So I call the cancellation department and all they want to do is talk me into keeping my account. It's an endless loop. Stay away!

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    Comments ()

    • Hello Ben! I am so sorry to hear that you're getting calls about being sent to collections. I have looked at your account and it does appear that you don't have an outstanding balance so, I do believe that this may be an error within the system. I understand that getting billing calls is frustrating, I am going to have to send a case to our 2nd Level Billing Team to just make those calls stop. I will email you to the email address we have on file as soon as that's been done. Thank you for reaching out and letting us know so that we can take ca
    • I'm sorry, so that we can take care of this for you**! Thanks again!

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