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  • 1,00
    September 11, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 11, 2018

    Worst customer experience ever!!

    I constantly struggle with 1and1, technically they are a zero, their own server and site keeps shutting down and I experience issues with my domain and website all the time! As for their customer service its terrible! 10 out of 10 times they offer no solution to your problems, when you request call back they often do not call you at all and when they do the call quality is awful you can hardly understand what they are saying and i have the feeling that the technical support have no basic understanding about IT, webhosting etc. Recently, someone stole my 1and1 account details and they set up 2 additional account using my details and my payment info through paypal so I got numerous unathorised payment coming from my bank account. When I contacted them they told me that due to security reasons they cannot disclose who stole my details and who keeps stealing my money using 1and1 services. I cannot believe that a company like this still exist today!!

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