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  • 1,40
    January 04, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 04, 2019

    Reliable, but expensive and terrible customer service

    1and1 hosting provided little capability (no content management, outdated templates, and no database support) for a decent amount of money. For a non-profit social club, it was hard to justify the cost for the capability 1and1 provided. When we tried to transfer the domain, they took every second of time they could to transfer the domain that delayed the launch of our new site. Every time I called customer service they gave conflicting information and a manager was never available. I do not recommend 1and1 for anyone who needs assistance building or maintaining a site beyond basic HTML pages.

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