Thank you for your Review. We have already discuss this within Support ticket. The issue was only with your one website that you have migrated to us. The database was not completely migrated as the size was about 1200 mb. It was running well on old host as it was actually there, but when you migrated on our server, it was broken and because of broken database, there was a loop of request that caused high server load. Find the error logs obtained from your sites:
[07-Sep-2018 10:10:01 UTC] WordPress database error Table './hitzgh2_wp396/cerber_traffic' is marked as crashed and last (automatic?) repair failed for query DELETE FROM cerber_traffic WHERE stamp < 1535710201 made by do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cerber_do_hourly
And I'm sure, if you migrate this to any Dedicated Server, you will face same issue as your database is too long and need to migrate professionally.
As for refund, We have clearly stated it within our Terms of Services (https://www.2cohost.com/tos) that there is no refund or money back guarantee for VPS and Domains and you can order only if you accept all this TOS.
Thanks again for your review.
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