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A2 Hosting, Inc.
Brought me from the brink of oblivion
I had a really crazy problem - the database wasn't in cPanel and didn't exist anywhere else yet when I tried to do a restore from Softaculous, it said it couldn't access the database because of permissions. Full disclosure, I was the one who screwed it up. I called around noon and by the end of the business day, 2nd level support got my database back. Keep in mind, it was pretty screwed up, so 4+ hours to fix it was excellent response time. And it meant I didn't have to rebuild the site. So I was ecstatic. I've only used A2 and after this, I always will.
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