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  • 3.80
    November 02, 2013
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    November 02, 2013

    www.ace-host.net

    Lame support

    I am a software developer starting my own business. I had used AceNet (shared server) for several years as a map server for a video game... very simple stuff but it gave me an idea of their reliability. Reliability seems pretty good. I tried to stay with them for business stuff. I have worked in server support before, and I know the difference between good support and bad. Good support will look into issues and research before replying. Bad support will not look at anything, use delay tactics, try to sell you upgrades, and try to tell you things are not supported when they are. I had a server issue (an issue that was fixed after they finally fixed their own configuration). The error message was clear, but support did not look into anything... just told me lies and tried to sell upgrades. I guess they did not know they were talking to a knowledgeable tech. I am switching server hosts now.

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