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I am a software developer starting my own
I had used AceNet (shared server) for several
years as a map server for a video game... very
simple stuff but it gave me an idea of their
reliability. Reliability seems pretty good. I
tried to stay with them for business stuff.
I have worked in server support before, and I
know the difference between good support and
bad. Good support will look into issues and
research before replying. Bad support will not
look at anything, use delay tactics, try to sell
you upgrades, and try to tell you things are not
supported when they are.
I had a server issue (an issue that was fixed
after they finally fixed their own
configuration). The error message was clear,
but support did not look into anything... just
told me lies and tried to sell upgrades. I
guess they did not know they were talking to a
knowledgeable tech. I am switching server hosts
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