24881 hosting providers
Need Advice? Call us 1 (866) TOP-HOST
Don't even bother...
I have been a reseller there for 7 years and grinding teeth for the last 3 years to avoid the countless UNPAID hours of transferring websites to a new webhost. It's so bad now I don't have a choice.
Their "tech support" is pathetic at best. I would happily show chat logs of how incompetent they are. Chat support is a joke. IE: "If your not getting email from your website you need to contact the Billing dept."
There is no 24/7 support. The typical response is, "3-4 hours, submit a ticket (even for simple questions) or 'I'll have to send this to a tier2/tier3." You can also expect to wait 45min to over 2 hours for a reply in chat - IF they don't drop you first!
Naother example: Reseller server goes down, have to submit a ticket. All clients's websites return the next day and 2 WEEKS later a reply for the ticket says the website is now working.
Several years ago I was singing their praises. Now I'm growling to my lawyer.
We are an independently owned research and review service, funded by people like you. In the spirit of full disclosure, we get paid a referral commission when you buy digital goods following some of our links. Learn more
Copyright © 2004 – 2019 WebHostingGeeks.com.