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Arvixe insights
Updated: 19 Oct 2017 | Next update: 26 Oct 2017Lost to
Total lost 417,799 to:
- 137,604
- 71,037
- 40,432
- 10,453
- 7,442
- 7,000
- 4,689
- 3,971
- 3,833
- 3,680
Terminated domains
37,653
Gained from
Total Gained 444,598 from:
- 41,001
- 12,854
- 8,206
- 5,424
- 4,208
- 4,092
- 3,896
- 3,805
- 3,659
- 2,123
Registered domains
273,333
Lost to
Total lost 417,799 to:
- 137,604
- 71,037
- 40,432
- 10,453
- 7,442
- 7,000
- 4,689
- 3,971
- 3,833
- 3,680
Terminated domains
37,653
Gained from
Total Gained 444,598 from:
- 41,001
- 12,854
- 8,206
- 5,424
- 4,208
- 4,092
- 3,896
- 3,805
- 3,659
- 2,123
Registered domains
273,333
Arvixe TLDs
Total Domains:
154,993About Arvixe
Arvixe prides itself in providing web hosting with a rare combination of unmatched reliability, quality and affordability. Arvixe's edge is derived through unparalleled company management and a culture of employee driven initiatives. Founded in California, Arvixe is a privately held hosting company built on a basis of solid ground work and planned growth. Since 2003, Arvixe has been hosting hundreds of thousands of personal, small business and enterprise websites on a global level. Go ahead and give Arvixe a try, and you will experience first hand what we call the Arvixe Advantage, the advantage of working with the best.
Here at Web Hosting Geeks we consider it sort of our sworn duty to keep you informed about all of the bigger hosting companies running around. It’s like your our Gotham, and we’re like Batman with a keyboard and a website. We’ve been diving deeper into the fold lately, bringing you reviews of some of the smaller web hosting providers out there with a growing face and membership list. We’re going to continue that train today, bringing you one of the latest and greatest upstarts to join the ranks: Yes, we’ll be looking at Arrive.
The company has been doing there thing for almost ten years now, and during that time they’ve built up quite a reputation. So if you’re interested to see what sort of services they offer, at what price they offer them, and how they actually perform under pressure, then come along, Soldier! We’ve got all the answers and more, and it’s all resting just below beyond the break. So without further ado, may we present to you now the Big Daddy, in-depth review of one of the Web’s newest up-and-coming web hosting providers, Arvixe. To kick things off, here’s a deeper look at who these guys actually are:
Who is Arvixe Anyway?
If you’re wondering who Arvixe is, we can’t entirely blame you. They’ve been around for a while now, but they’ve been growing during that entire time period. So what are the facts on these guys? Where did they come from?
Firstly, Arvixe was founded in 2003 in San Luis Obispo, California. They are a privately held limited liability corporation built on the basis of providing solid ground work and planned growth for the businesses and website that they host. During the time that they’ve been running, they’ve hosted thousands of personal, small business and enterprise websites on a global scale. And in 2005 and 2007, they actually won several awards from Host Review, including being named as the top 10 Fastest Growing Web Hosting Company in the world. They were also awarded as one of the top 10 Budget Web Hosts on the block. We could keep paraphrasing, but we feel like the guys at Arvixe sum themselves up the best, so here’s their final thoughts on the matter.
“Arvixe prides itself in providing web hosting with a rare combination of unmatched reliability, quality and affordability. Arvixe's edge is derived through unparalleled company management and a culture of employee driven initiatives. Go ahead and give Arvixe a try, and you will experience first hand what we call the Arvixe Advantage, the advantage of working with the best.”
The Technology Behind Arvixe
One of the first things we look for in any new web host are statistics on the technology that the company is using to back their customers. The reason for this is really quite simple: Without good hardware, the customer service, performance, and web hosting is guaranteed to bomb. So what’s Arvixe got under the hood that we should know about?
Firstly, Arvixe uses multiple SAS 70 Type II data centers located in Houston and Dallas. These data centers are also backed by a fully comprehensive and redundant power system that protects all of the company’s servers from malfunctions and power outages. Both of these go a long way toward providing the sort of constant uptime that we demand out of an host. They also use an Uninterrupted Power Supply to ensure that their data centers are receiving the necessary juice at all points in time to keep your data on the Web.
Arvixe also makes use of one of the coolest networks we’ve ever seen in this industry. To begin with, they offer Tier 1 telecom provider supported networks, as well as direct Internet connections to offset the loads. Not to mention a full parallel, redundant, and multi-tiered network architecture to add even more power. To sum things up, Arvixe has gone a long way toward providing one of the most solid and dependable networks around. Barre none.
The Advantages of Arvixe
So now you have the full scoop on who Arvixe is, what sort of power their backing, and how that power is produced. However, what are the specific advantages to using the provider? Why on earth should you consider them over one of the much larger and better-known companies like HostGator or Web Hosting Hub? The answer is really quite simple.
To keep it short, Arvixe offers everything that you could ever need in a web hosting provider. For instance, they’ve got a full 60-day Money Back Guarantee to ensure the safety of your new account. If you don’t like the service, they’ll refund your money with no questions asked. In addition, you’ll also get 99.99% uptime, which we’re more inclined to believe, thanks to the technology that was listed out earlier. Add to this 24-hour support, a free website transfer for all your existing data, returning customer discounts reaching as much as 50%, and no hidden fees, and you’re looking at one incredibly solid hosting experience. It’s perhaps too early to call it, but just looking at the paper guarantees that Arvixe offers, we’re really quite impressed with the hosting provider. All the points are there, which leads us to wonder about their hosting plans themselves. So on that note:
The Hosting Plans Offered by Arvixe
Up until this point we’ve talked an awful lot about who Arvixe is and what they can guarantee you as a customer. We’ve also taken a pretty in-depth look at the hardware and network that serves as the back bone of the company. However, what we have yet to do is take a really hard glance at the web hosting plans themselves. We’re going to be rectifying that issue now, however, bringing you from the top of the list all of the plans that Arvixe currently sells. And where else does one start than with a personal-sized Linux hosting plan?
The Personal Linux-Based Hosting Plan:
We don’t often like to quote directly from the web hosting provider, but in this case, we fell like Arvixe states a pretty bold claim. Here’s what they’re saying about their personal Linux hosting plans:
“Our number one priority for our linux web hosting plans is to provide the quality service our customers expect, at the lowest prices possible. We are proud to say that we have mastered it. Go ahead and compare us to some of the leading providers in the world and you will soon realize that choosing Arvixe is having the Arvixe Advantage, the advantage of working with the best.”
It’s a bold statement, and one that we’ve heard at several other web hosting providers during the years we’ve been doing this. So what ultimately makes them different from the rest of the heard? To answer that, let’s take a peek at the services that come with the Personal Linux Hosting package.
The PersonalClass package, as the company calls it, comes with—first and foremost—all of the unlimited features that we’ve been telling you about for so long. You’ll get unlimited disk space, unlimited monthly transfers, and even unlimited domains with the PersonalClass Pro tier—more on that in a second. You’ll also get a free domain for life, no matter which of the two PersonalClass tiers you decide to opt for.
If you’re a programmer or tech-ready individual, you’ll find a lot to like in the features list that comes with the PersonalClass selection. For instance, you’ll get unlimited FTP accounts, a free HTML editor, Adobe GoLive support, Cron jobs, MIME types, page redirects managers, a custom error page, and even password protected directories. If you’re not so technically inclined, signing with Arvixe will get you an hefty amount of other features like unlimited email box support, free spam filter and forwarding tools, and free statistical information trackers. In this way, you can track easily and effectively what’s going on with your website.
We could prattle out all of the software that Arvixe supports for you developers, but to be honest, it’s one intimidating list. As such, we’ll simply say this: Nowhere have we seen such an extensive and exhaustive list of supported softwares and languages. In essence, if you’re looking for a developers’ paradise in a web hosting provider, you’ve found it with Arvixe. And better still, the company actively promotes itself as a developer friendly company. To us, that sounds like a sandbox environment just ripe for the picking.
The pricing rundown looks something like this: For the PersonalClass package alone you’ll need to cough up a scant $4 a month, which is far below what we’re used to seeing with this kind of support. For the slightly beefier edition of the same Linux-based package—that is the PersonalClass Pro model—you’ll need an only slightly more intimidating $7 a month. That’s a full two dollars less than most comparable hosting providers, leading us to certify Arvixe as a true bargain. If you’re looking for cheap hosting that doesn’t miss out on features with a Unix backing, there’s no better place to go by the looks of things.
However, Linux isn’t the only game in town. So what does Arvixe offer on the Windows side of everything?
Personal Windows Hosting Plans:
If you’re looking for a more business approach to web hosting, there’s really no better option than Windows. That being said, we’re seeing fewer and fewer hosts actually support the operating system, as it’s often quite hard to handle and requires a lot of data processing power to get right. We’ve already established, however, that Arvixe has the power needed, so what do their Windows hosting plans look like?
At first blush, the Windows hosting plan looks a lot like the Linux one, with some fairly obvious differences. Firstly, there’s a large guarantee promising support for the latest and greatest .NET applications, which is a tremendous boon for the business concerned. After that, the features start rolling out one by one.
You’ll get the same unlimited disk space that we mentioned earlier, which is also a big notch in the company’s favor. Add to this unlimited monthly transfers, unlimited email accounts, unlimited FTP accounts, unlimited MySQL databases, and unlimited email utilities: It’s one impressive set of unmetered functions, to be sure.
Alongside all of this, of course, you’ll be getting the same Windows functionality that we’d expect from an high-end service provider. You’ll have up to 6 dedicated application pools with the cheaper PersonalClass ASP service, or an unlimited number with the slightly more expensive PersonalClass ASP Pro. Either way you’ll still get support for 30+ ASP components, ASP .NET MVC, LINQ/AJAX/Silverlight, remote access to MsSQL databases, and MySQL 5 database support. Oh, and if you’re looking for coding support, you’ll find PHP 5, PERL, Python, and CGI all right here. It’s one powerful kick in the Windows pants, but surely all of this must cost a pretty penny?
In all actuality, the Windows hosting plans offered here are some of the cheapest we’ve seen anywhere. For instance, the PersonalClass ASP pricing tier starts at only $5 a month—only slightly higher than the Linux branded services. If you’re looking for a more robust feature set, the ASP Pro package will only set you back $8 a month. Both of those prices are far below what we’re typically seeing for Windows hosting, which is a tremendous surprise (but a real lucky strike) for the businessman in need of Windows hosting.
On the subject of business hosting, it turns out that Arvixe also offers plans to cater there, as well.
The Business Hosting Plans
The business-branded hosting plans offered by Arvixe appear to be a lot like the personal hosting plans, but with one very important distinction. You see, having so many personal users locked up on one server is a great way to maximize space and power for the whole. It can also reduce the amount of resources available to a steady, consumer traffic. As such, Arvixe has avoided this problem for the business crowd by offering more private and select servers. These servers feature fewer customers, freeing up more of the total space for the business user to take advantage of. If you’re wondering, these plans also come with the same software, language, and unlimited support that we talked so much about earlier. In fact, the plans are nearly identical save the segregation of the power. There are even two unique pricing tiers for both Linux and Windows hosting.
So what are the rates like? For the Linux Business Hosting plans you’ll be paying either $22 or $35 a month. On the Windows side of the coin, you’re looking at $27 and $40 a month for service. Neither of these are bad prices, though the benefit of the “business” plan is fairly hard to certify.
Reseller Hosting Plans
One of our favorite aspects of modern web hosting is the reseller account. We love the fact that we can call up a big hosting provider, purchase a portion of their mammoth hardware, and then create our very own web hosting company right there on the spot. As such, we’re more than excited to see Arvixe offering such services to their consumers. What do those services look like? That’s an excellent question, and one we are just about to answer!
There are Linux and Windows reseller accounts offered here, but for the sake of brevity, we’ll be sticking to the Linux side of things: With this, you’ll get 50 gigabytes of disk space at the lowest pricing tier, as well as 500 gigabytes of monthly data transfer. This total clocks in at $20 a month, which is incredibly low for the industry. A slightly more expensive $50 a month will earn you 200 gigabytes of disk space and 2000 gigabytes of data transfer. That’s a lot of power for a reseller account, and with so many unlimited features (hosting accounts, domains, FTP accounts, etc.) you have a lot of potential to turn a real profit in the bargain. You’ll also be given a full roster of account management tools to ensure your business tarts off on the right foot.
Dedicated Server Hosting
Another one of our favorite web hosting options on the market is the dedicated server. It’s rare to find a small company like Arvixe that offers the service, but it’s just as cool, to boot. So what do dedicated hosting plans with Arvixe look like?
To keep things brief, their rates start at a competitive $105 per month, which is a fair bit lower than most other hosts we’ve seen on the market. This money will buy you a dual core processor, and all the hosting options you could ever have wanted. At a slightly higher premium ($300) you’ll get a multi-core processor with higher performance and bandwidth capabilities, making it ideal for the largest businesses. All in all, it looks to be a comprehensive package, and with managing options available, you may not even need to worry about your server once purchased.
CMS and Blog Hosting
And finally, if you’re looking for something even simpler and more blog-oriented, Arvixe has you covered there as well. They offer an entire roster of fully-supported content management systems and blogging tools to get you from a no-name without a website to a full-force blogging powerhouse with one of the largest sites in the game. For instance, they offer blogging support for PostNuke, WordPress, B2evolution, TextPattern, Habari, BlogEngine.net, Oxide, and even Serendipity. On the content management system side of the coin, they also offer support for Mambo, phpNuke, Drupal, Geeklog, Gimbal, and Dotnetnuke. They also guarantee that each of this is as simple as a pre-fab install, meaning from the minute you sing onto Arvixe, they’ve got your content management solution geared up and ready to go. And with prices that are competitive as well as fair, Arvixe looks to be one of the simplest and easiest ways to get yourself a blog and get it running quickly.
Support and Technical Assistance
So there you have a full rundown of all the varied hosting methods and options that are currently available with Arvixe. However, what about technical support?
If you’re looking for assistance with sales or simple answers to simple hosting questions, you can easily get an hold on the provider using the information stored here.
Aside from that, appears to offer solid 24x7 technical assistance with just about any problem, as well as one of the largest knowledge bases we have ever seen. If you’re looking for speedy answers, we can only guess that the provider will be there to help. Then again, there’s really no way to check aside from using that money back guarantee we talked about earlier!
The Final Conclusion
At the end of the day, Arvixe is a smaller venue, which means they can likely offer more personal service. In addition, they also feature some of the cheapest prices we’ve seen anywhere in the game. Add to this a full and comprehensive list of features and you’ve got yourself one interesting proposition.
However, you can never be sure with any web host. As such, we highly encourage you to read the user review submitted to our site, as well as other avenues of web hosting information. And before you sign to any host, always be sure to check out some of our favorites like Web Hosting Hub or InMotion Hosting. These are the gold standards you should be comparing all the other options to, which means they always come recommended. And if you try Arvixe and like them, be sure to submit a review yourself!
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Arvixe customer reviews (584)
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October 08, 2017
No Service Level Agreements in place: that simply means you will not get any of your issues fixed! Incompetent Staff: these guys don't have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up! Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing! Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON'T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that's not very important to you, oh, even those may have issues! PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED! PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at www.endurance.com, maybe you should't do business with any company owned by EIG either, I know I wouldn't be doing business with them again and have already began migrating to Microsoft AZURE! I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED!
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October 07, 2017
about 1 year with descent service, now without pre-warning email and websites down, no support except some guy in india telling me how sorry they are, and problem will be fixed soon, after 5 days, still no service and nobody over there seems to care, now 1 site up, ssl site still mia
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October 01, 2017
Although Arvixe has 24/7 online chat, it's pretty much good for nothing. The reps are not knowledgeable and I actually had to guide them through many very basic functions. I think they outsource their tech-support and that's why they have no idea about to resolve even the most basic issues. If you email them, it takes about 4 days to get reply in which they ask to you verify your identity. And after that it takes another 4 days for your initial query to get answered. So a total of 8 days for something really simple to get answered. A terrible hosting company with even worse tech support and domain hosting plans. Stay away!
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September 28, 2017
we have buy new Windows VPS from arvixe but it will not working properly. we are waiting to solve this issue from last 1 week but know one can solve our issue
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September 06, 2017
Arvixe held my websites hostage, shut me down, told me to take corrective action but refused to grant my any access for 3 days now. No reason given, no action taken, just buy time with every intention to kill my traffics, ruin my SEO, and they think that's funny. They offer no support whatsoever, no phone, no tech, no sales, no billing ... Only online chat based in India that doesn't know anything, couldn't or wouldn't do anything except offering online hookers dating like chat! They are doing this as part of the scam/fraud as commented by hundreds of victims. My advise is please avoid this company like plague. Not only that, you should avoid all hosting company under Endurance International Group = scam, fraud, bully, abuse, downright criminal that should be shut down immediately. Their brand include Hostgator, BlueHost, iPage, SiteBuilder, BigRock, Domain.com, BuyDomains, ConstantContact, Single Platform, Mojo MarketPlace. Here are just a fraction of the complaints in verbatim (I didn't even pick and choose) from https://ca.hostadvice.com/hosting-company/arvixe-reviews/ Fraud company! NEVER BUY FROM THEM Service used: Shared They charged me automatically last year. During signup they never mentioned that it would be auto-renewed. There's no option in the control panel to turn off the auto-renewal. I asked them to turn it off and they said that it cann... They just want your money. NO REFUNDS Service used: Shared This is the worst hosting provider around. DO NOT waste your money. their customer support is impossible to deal with and they WILL NOT provide a refund when you find out how horrible they are (even within the 60 refund guarantee period).ow. Thieves & Fraud artists Service used: Dedicated Server Tried their service 2 years ago. It was poor so I cancelled. Had to fight them to get refunded. They invoiced me again last year for no reason stating I renewed service. Had to fight and get credit card company to reverse charges.... One Word Abandon Ship Service used: Shared After three years all was well then everything went south, nothing is working ftp stop working, ssl stooped,Java, sql,php,html freezing. no response from tec support tor two weeks, you would think the government took over. cant wait any longer moving to a real hosting service. owe me $50 Service used: Resellers HORRIBLE - NO RESPONSE - OWE ME $50 - STAY AWAY avoid and runaway dont look back Service used: Shared avoid and runaway dont look back i said Since Arvixe was bought out it is total incompetence. Be afraid, be very afraid. Total incompetence! Service used: Shared Since Arvixe was bought out it is total incompetence. They did a migration and our sites have been ruined ever since. Calloused incompetence and very little communication. Just Left Arvixe Service used: Shared Our 4 sites have been down for over a week in "data migration to new server." No explanation, no defined problem. It is clear that they don't have control over their operations. To be fair, support isn't empowered to do anything, ... Awful Service & UnAuthorized Charges Service used: VPS Poor quality Product and Awful Service....Arvixe also adds UNAUTHORIZED charges WITHOUT NOTICE TO CUSTOMER in violation of their stated Terms of Service and in Violation of California Law. CALIFORNIA LAW PROVIDES METHOD FOR ALL CA... The un-healthiest host on planet earth! Service used: Shared Never ever use them. My account was suspended due to an overdue bill of 4 days or so, and was planning to shift to another host, when i asked for my database backup, they said it is against our policy, you have to pay first and th... Horrible and highly incapable Service used: Shared agree the service is terrible, trying to solve a trivia matter take weeks/months. automated response tickets raised all get passed to some senior who keeps sending out an automated response..... NEVER Recommend this company.... Totally Bullshit!!! Service used: Dedicated Server For the last year it's been really pain in the ass. They closed down all my domains, webmails without any explanation. Through the live chat only after 2 weeks, i found out the my website was hacked and fishing. I fixed the issue,... Nooooooo Never Service used: Shared I ran two sites. HORRIBLE is the best word for their service. Already shifted both of my sites to midphase. Arvixe support is pathetic. For any issues they cannot solve and they will escalate to their superiors and their superiors... Arvixe On-Line Chat Support the Lowest Level Possible Service used: Shared Monday, February 20, 2017 - Yes Presidents Day. If you needed tech support for your website and called Arvixe you were rudely told that phone support was no longer supported and the call disconnected. Terrible Customer Service Service used: Shared I've been with them for two years now and leaving soon. I haven't had a problem with uptime or access to my account, although their management tools are _incredibly_ slow. Their customer service, however, takes the crap cake. A da... Arvixe is trash Service used: Shared My opinion about arvixe is the worst that can have someone on your hosting, after having a problem with the copyright protected material I received a ticket in which I was notified informing me of urls (never of the concrete files... Pathetic dont buy pain Service used: Shared Worst host experience twice server replaced and my site was down for more then a week in total. Support staff misguiding. WARNING - Stay Away Service used: Shared I can honestly give no positive experience except that they took my money instantly without issue. That's it. 10 months with Arvixie and I can remember at least 6 times I went to upload files to my site only to be told "Disk is.. Worst Webhost ever Service used: Shared They used to be good i was a client for 2 years but they augmented the price without any notification, the support guys were never been helpful, and they have a lot of issues. Endless LOOP, They are not the same company in 2007 Service used: VPS 4:07:17 PM Ashish S You just have to post a reply to the ticket GFG-483-86146. Our team will verify it and then provide you the solution. 4:08:09 PM Michael okay, let me try that again. 4:09:15 PM Ashish S Is there anything else... Absolute Lowest of Lows Service used: Shared June 13, 2017 midnight - Since June 4th Iv'e had no email it is now June 13th one of my two sites has been down and dismembered. I've been writing everyday since. multiple tickets open, live support and email responses all same th... Worst Ever Service used: Dedicated Server Their server has been down for a week and counting. We have no email, website functions like blogs are down, our business is nowhere. No explanations or updates. They eliminated their phone support so now it's only online chat. Wh... Do they work at all. I think they are asleep always. Service used: VPS On their server my site caught virus 3rd time. I had to delete everything. It's 7th day since then, they have not activated my emails. My business suffers. Support tales 6 minutes to answer a question that too with a wrong reply. ... Arvixe suspends account and then will not respond – lies and customer hostile. Service used: Shared We have used Arvixe for years and it served us well – than about a month ago they complained that we used to many “inodes” (files) on our “unlimited disk space” account. So, unlimited disk space is, well, limited – so they should ... Awful Service. They do not have enough techs to deal with your technical problems Service used: VPS We have taken their VPS Class server. If you want anything beyond what the chat representatives can do, good luck to you. You can wait for anywhere from 4 to 8 days to get your website fixed. I have two experiences in the past two... Arvixe.com host Spammers websites I have made over 9 complaints to Arvixe.com recently regarding one of their customers, aussieseoexperts.pro who has send over 50 spam emails to my account in the past 2 weeks. I have repeatedly asked them to request the client to ... Arvixe is a very bad server Service used: Dedicated Server bad, I contacted so many time the customer service but they never answer. Never. they create tickets but nothing is followed and you wait. i had to spend $100 to fix my website cause Arvixe couldn't fix it and it was coming from their server Worst Hosting Provider Service used: VPS Had their VPS service for 5 years. Was fine until they were bought out and they started changing data centers and support over. From 2016 on we were down on multiple times for 7 days to 14+ days. Support was useless as they would ... Wow, they managed to make my life as miserable as possible Service used: Shared If you decide to use Arvixe you are intellectually disable, that is the best way I can put it. I cant get them to respond to my emails (it has been a month). They don't have a working phone number and you can only talk to Live Chat Reps, wow, I hope you go bankrupt soon. Do Not Use Arvixe Having same problem as most people on here. Got a notice on Jun 24 (weekend - Saturday) that they detected our account was hacked and spam was being sent from it. By next day, Sunday, got another notice that as we didn't respond t...
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August 12, 2017
Arvixe used to have great service before being bought by EIG. Since then, it's become the worst in the industry. It now take 5 - 30 minutes to chat with someone (you can't even open your own tickets any more) and then each of their replies takes a minimum of 5 minutes. And do these chat people know anything? No. Total time to open a ticket: 30 minutes. But better yet? Your tickets will get ignored for days or months. I have one ticket that's been open for almost 6 months and was causing me to be unable to send email. And even worse, when I went to transfer my domain to another company, they purposefully blocked it to try to keep me from leaving their service. Just save yourself a lot of hassle and skip arvixe completely.
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July 23, 2017
Had Arvixe VPS service for 5 years. After they were bought in 2014 things really went to hell after they migrated datacenters and support functions to the parent company. We would be down for several days to 3 weeks. Support was a joke, no response to repeated inquires to status of fix. Worst yet is they would not refund or credit me for the extended downtimes and they kept billing me after we cancelled. Just find another host if you want to avoid the frustration and downtime.
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We have taken their VPS Class server. If you want anything beyond what the chat representatives can do, good luck to you. You can wait for anywhere from 4 to 8 days to get your website fixed. I have had two experiences in the past two months. The first instance was that my website suddenly stopped working two months ago if the user typed www infront of the the domain name, like www.mydomain.com where as http://mydomain.com worked well. It took them over a week to fix this issue. Second issue happened recently. My website got hacked. I wanted them to restore the VPS from backup. They couldn't get the restore process started until 5 days after I raised the ticket. My website was down all those days! I do not think they have enough technicians who can attend all the tickets they have. If you have a serious problem, you are doomed if you are hosting with them.
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July 03, 2017
My hosting account lost suddently! they could not explain it!!! I lost all my sites, files, databases, lost everthing!!! They tried to recover some files, but they are too old, 2 years old files and databases. today 23th passed, till no response, admins just ignore responding! This is very bad when you did not get any response and wait everyday their response! I was running google ads on my sites, and I lost more money! definitely lost more money than paying this hosting fee! My sites still down! so I needed move to different hosting! I moved all sites to different hosting, but still I did not get my backup files and databases. Terrible hosting company!!! Be aware when you chose hosting company!!!
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June 23, 2017
The day Arvixe was bought by EGI, the Twitter feed stopped. And from that point on, everything went downhill very quickly. If you are unwise enough to read the hundreds and hundreds of ongoing, awful reviews about this company, and still choose to sign up with them, be sure to use a credit card. Last year, Arvixe tried repeatedly to bill me for services they no longer supplied (domain registrar). I disputed the charges with my credit card company, had them reversed and then had them blocked permanently from my credit card. Sure enough, when I did cancel, all the rest of my services, they tried to bill me anyway. I must say I am enjoying the emails they are sending me, which tell me their (fraudulent) attempted credit card charges are "failing" and that I MUST go to their site and update my card info. I don't think so. LOL :)
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June 19, 2017
This is strange! My account was lost suddenly! all site files and databases lost also, 9 days passed still trying to recover them! I am loosing more money, still no response from admins, chat represantatives are just time wasters, they can not do anything, always mentioned escalated problem to none existing admins 1. Raksha K 2. Rajesh B 3. Vitesh M 4. Krishna M 5. Susmitha D 6. Hitesh N 7. Rashmi S 8. Rashma N 9. Neha N 10. Bhavish K 11. Prakash N
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June 15, 2017
Before arvixe was good hosting, owner changed, arvixe become the worst hosting! My site was down 5 days, I lost quite more money, was running google ads, needed to move different hosting not to loose more money! Support is zero!!! Chat representative are just time wasters,. just escalate problem to not existing admins! I have tickets not replied more than 2 months Very very bad support
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June 04, 2017
I don't know what happened with Arivxe. They were ok until a year or so ago. Now its just awful. We have experienced multiple outages of our VPS hosting. Outages last for several days each time as it just seems no one even takes a look at the issue past the initial support contacts. We were down for 14 day in May and they don't seems to care. I tried to get a credit/refund for that months charges and basically they would not. If you are considering Arvixe for hosting, please do yourself a favor and go somewhere else.
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May 28, 2017
This detailed description gives you a good understanding of Arvixe: I was a few years customer of Arvixe. In 2015 I realized that the support is no longer dependable. In 2016 Arvixe suspended my hosting service (6 websites) because one of our medical websites had a .ir (Iran) extension. I redirected that domain to another hosting, and I politely criticized Arvixe team over email, for their inadvertent action that puzzled 5 other businesses. As a response to my criticism, an administrator in Arvixe disabled my business account too. During a painful 8 months period of follow up with Arvixe, the problem had not resolved. The support team was absolutely nonresponsive. Radio silent or late responses after weeks. Online chat agents were unable to resolve the issue. Arvixe refused to let us download our website content and databases to move to another hosting. Arvixe continued charging our account despite that our frequent request to stop our subscription. We retrieved the money through credit company. Also, we moved to Hostforlife and redesigned websites, redeveloped content, etc. The total direct damage imposed on businesses and us amounted to thousands of dollars and the indirect damage to tens of thousands of dollars. We sought legal help to keep them accountable. However, the complaints should be discussed in California court of law, where they are registered. Also, they have an ever updating term of service that you have to agree with, every time you login into Arvixe. Arvixe is a total scam. Avoid it and the founder company if you like your business and reputation. Finally, if Arvixe hurt you as well, let’s join and together bring the case to the court of law
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May 24, 2017
Great service and support, good uptime. Forgot to cancel and got a refund. All platforms should be like this.
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May 02, 2017
I have a reseller account hosting morethan 30 websites with Arvixe for nearly 6 years, until some useless company bought 12+ months back everything went smooth. From last year I have had serious email and web issues, the wait time to get support is atleast 45 minutes and they are unable to solve my problem straightaway so have to open a support ticket. Some tickets are still open even after a year and some of them are closed without resolving the issue. Have finally moved and wouldnt recommend any one to buy hosting with Arvixe.
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April 10, 2017
Tech support, my site has been down a week with no solution in site. Response from ARVIXE is almost non existent.
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April 04, 2017
Since the sell out the service had continually deteriorated. We have continual email outages across our domains, a lot of downtime and there's essentially no support. We have not had business critical email up for the past 5 days. Time to mov on.
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March 21, 2017
Having Hosted with them for the last two years, it was a pain. 2016 especially they said they're updgrading seervers and it was terrible, still in march 2017, you will have to wait for 45 mins for thecustomer support to say you hi and even then high chances of getting disconnected and you'll have to connect again and wait for 30 to 45 mins. Dont recommend Arvixe
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March 15, 2017
Arvixe Web Theft. They will steal your money. DO NOT USE!!! Horrible service. Slow support. From the start I had to submit 4 tickets for various technical issues stopping one their shared servers from working. I purchased a domain through Arvixe. Two days after they had taken payment for the domain they still hadn't purchased it for me. I proceeded to purchase the domain through another registrar. They have refused to refund me for the domain they never provided. I then cancelled my account more than one month before the billing date. Specifically requesting not to be charged again. The cancellation did not happen and Arvixe charged my account again and are refusing to refund my money. This company will steal your money.
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March 09, 2017
My VPS server is down 2 to 3 times a week and they only reboot the server and assign the ticket to the senior admin, no idea where the senior admin are because 12 weeks with the same issue and still unresolved. I still have 4 months under my contact and there is not refund, it doesn’t matter if the service sucks. STAY AWAY OF THIS COMPANY OR YOU WILL LOSE YOUR MONEY.
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March 05, 2017
Arvixe is the worst hosting company. Once they took your money you won't see them again and they are happy to charge you for nothing. I paid for 2-year hosting and for that period they give you a free domain. The due date for free domain renew was set to 15 march but they automatically renewed it on 25 February and because of that I was unable to change my domain name. I contacted the support and ask them to change my free domain name because I thought I can do that until 15th march but they told me that I can't do that because the domain has been renewed up to the end of the 2018 year. On the 28 February, they took 9.95 USD from my PayPal and renewed my FREE domain for an addition 1 year! I contacted the support but they refused to refund my money, they told me that my free domain was renewed on 28 Feb for addition year. Long story short - they took 9.95 USD from me for the FREE domain that they give you for as long as you pay for hosting.
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March 04, 2017
Beware. Once they have your money you will not see it again. They billed me before the invoice due date (and before I had a chance to cancel). Even before the next billing cycle was to begin, they refused to return my money - for a service I did not receive. After one response to me, support ignored all other contact from me. Terrible experience. Get your hosting from anyone else.
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February 26, 2017
Cancelled horrible service - they renewed anyway and won't refund
Arvixe was awful. I told them to cancel and they responded that all auto renewal was turned off. A year later they charged my paypal account $96 anyway. And they refuse to return the $96. All I can do is report to the BBB. BEWARE. If you cancel with Arvixe make sure you get a written full confirmation of all registrations AND hosting plans.
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Hüseyin Çağlar Çiloğlan
arvixe.com
Arvixe is a SCAM
I bought their service 3 years ago , and since then , i am trying to get rid of them . It was a horrible experience and i canceled my account back in 2015 but they still keep charging me . There is no credit card information of me to remove but they have it and i dont believe that they will ever remove it even tho they say they will . I guess i will have to keep paying them forever . Do never let them have your credit card number !