Arvixe

I used this "company" to park some domains and publish others. This year I choose to move my main domain to another one service. First I tried to find the unlock code to move my domain and was not available everywhere. So I wrote to them "support" and I also discovered my domain was moved to another one person. But I was lucky, my email didn't change and I start the tranfer. After a long chat wirth them "support" I had my unlock code. After I moved my domain to another server they took from my bank account 67,20$ also if my automatic update was disabled. That's happen with the transaction N' 91A23397VF292072W of 13 January 2019. So I opened the ticket VFV-655-46604 asking the refound of this money, first becuase I don't need them service, second because my contract expire 28 January 2019 I was asking the reason they took the money from my account about one service I didn't plan to renew. They answered, it is my problem, and keep my money. When the terms of refound was expired they wrote me one new message on the same ticket to remember me the terms of refound was expired. Take care, they are really rubbers. They will do everything to steal money, if you really want use them service, use a temporary credit card to pay or your money will be stolen.

I particularly hated this hosting. I do not recommend and will never do business with her again.

They're terrible. I tried to keep up with their incompetent tech support for 4 years. My website access time can take up to 15 seconds and I can never seem to access my control panel except in rare occasions !!! Their outsourced tech support are a joke and very ignorant !! and they take forever to answer your support ticket !! Avoid them like the plague.

DO NOT USE ARVIXE FOR WEB HOSTING! Whomever you choose as a hosting company, just make sure it is NOT Arvixe VPS. The horror stories I can tell you about their poor customer service, their very untalented support personnel, the long wait times to try to reach someone. They even recently disabled the ability to turn in a trouble ticket, for pete's sake! Lack of reimbursement or remuneration for problems they caused, and on and on. I have been in the computer industry since 1978 and have had a number of different web hosting companies for my business since 1996. I have a ton of experience in this arena, and I can say that by far, hands down, without a question, Arvixe is the WORST choice I have ever made. Go with Databank or CF Web hosting - any one but Arvixe! Worst. Hosting. Service. Ever.

Arvixe is horrible in many ways: Lots of downtime, IPs being blacklisted, worst costumer service ever. They even discontinued their phone support and now you have to go through live chat which is useless. They renew your services without letting you know and wont issue a refund afterwards. Stay away!

I had web hosting and a domain name with another company that got acquired by Arvixe. I immediately had problems with their service. I decided to renew any way because it seemed like a hassle to change. The very next day after I renewed my service, I couldn't access my account. 3 days of talking to Live Chat, and no one could get me connected to my account. So I asked to cancel. Over the next 6 weeks Arvixe sent me multiple requests for the same information, told me to do things that required me accessing my account which I couldn't access, and finally told me I couldn't have a refund because it wasn't a new account. As far as I'm concerned, they stole $200 from me.

They migrated my website to a new server in December 2017. They didn't advise me of such nor did they backup any of my files for me. So when the migration was complete, I had no files from the last two years on my website!! When I approached them about this problem, which is only possible through online chat, they claimed they had backups available for that month as well as two previous months. I asked them to restore my website from a December 2017 backup. Once I did, they claimed they in fact did not have any backups available and my website could not in fact be restored. This is an absolutely terrible hosting company and very unreliable. I would stay very far away.

I have cancelled my Arvixe account in 2016 Nov. And then one year later this year (2017) they sent me a $0 invoice for domain renewal. A few days later sent me another email saying the domain has expired and no longer available. Then, the next day, they just charged my credit card $9.95 and emailed me saying the domain has been renewed. Whtat kind of company still keep your credit card info and auto renew on after you have cancelled your account??? I thought it is a mistake and they will refund me so I talked to their online support. To my shocking, the support guy admittedly saying my account has been cancelled but the auto renew is still on and they can't refund me. Stay away from this hosting....

They used to be good with their support and speed. Right now it is complete waste of money. They have not been able to solve simple backup issue for 4 days. Support wont do anything but repeatedly say the issue is raised to senior admins and you never hear back from them. Dont waste your time and money on this hosting service.

One week already my site lost accessibility and nothing going on to restore it. A ticket has been open 5 days ago, and nobody replies to my email claiming explantions and details. SILENCE!

1. From the beginning, they broke my website 2 times and couldn't recover it. I had to redo it from scratch. I kept using them for the fairly low price. 2. Very old Cpanel, some functions are broken. PHP is an old version and they are not updating it because it will break all the hosting. 3. My account was compromised and I saw some new files on my FTP which weren't either mine or theirs. 4. The servers are very very ... very slow. 5. I moved to another hosting and left only the domains there. After two months I wasn't able to log into my account. Their password recovery system was not working to recover my login info (though I haven't changed it). I am writing this now as I speak with a CSR on the chat who is trying to give me some info about the issue for the past 1 hour with no success. I have been asked for all kind of information just to prove that I am the owner of the account, and after 1 hour they said "ok i will send you the info to your email" ... but I am not receiving emails from you .. After this is over I am transferring all domains to another registrant and I hope this will be the end with my relationship with Arvixe.

There's no WORSE hosting company in all the Western World. We contracted UNLIMITED Disk Space as advertised. They started pushing the costlier plan every once in a while after the 30days money back period ended. Every time they were suspending Disk operations and everytime they were losing the argument and forced to back down. Then they "updated" their TOS advertising UNMETERED instead of UNLIMITED... like that would make a difference. Then they added a 150,000 inodes limit (files+folders limit) in trying to do whatever to make you keep your space usage at a minimum, saying that average users have a "normal use" of 30GB space. LOL, what a lame excuse. For a US hosting (they say, even though most of the staff have Pakistani names) the service is awfully SLOW. By the look of it they didn't upgrade the infrastructure since early 2015 when they were bought by EIG. That's almost 3 years. Being behind by 3 years is a LOT in IT business. Support is hindu/paki as we mentioned, poor IT skilled, lazy and lying through their teeth. Tickets receive replies in about 48h while chat support is useless, since the pakis attending don't have server access nor skills. They will just pass the issue to a written ticket and that's it. Stay Away, they are cheap for a reason and not a good one.

my website has been down for almost 1 month, the company is not giving me any response, their online support (no phone available) keeps telling me "it will be solved soon" blah blah, i already paid for 2 years, dont even think about paying this company!

I bought their service 3 years ago , and since then , i am trying to get rid of them . It was a horrible experience and i canceled my account back in 2015 but they still keep charging me . There is no credit card information of me to remove but they have it and i dont believe that they will ever remove it even tho they say they will . I guess i will have to keep paying them forever . Do never let them have your credit card number !

No Service Level Agreements in place: that simply means you will not get any of your issues fixed! Incompetent Staff: these guys don't have a clue what they are doing, I have tried with them for many years, and every step of the way they mess things up! Billed multiple times in error: these guys are still investigating why they billed me in error, this is almost month 3 and nothing! Major down times: If you value your website being up and available to your clients, then use Amazon AWS or Microsoft Azure or host it yourself, whatever it is, but DON'T use ARVIXE. Go with Arvixe if you are NOT serious about running a business or if you are doing a school project or something that's not very important to you, oh, even those may have issues! PLEASE, I DO NOT WANT MY WORST ENEMY FALLING INTO ARVIXE HANDS, ITS TOO PAINFUL AND SLEEPLESS NIGHTS, SAVE YOURSELF THE HEADACHE. BE WARNED! PS. They are owned by a company called Endurance International Group (EIG), you can see the parent company at www.endurance.com, maybe you should't do business with any company owned by EIG either, I know I wouldn't be doing business with them again and have already began migrating to Microsoft AZURE! I felt as If I had a moral obligation to post this to ensure someone else reads and feels my pain and suffering with doing business with Arvixe. PLEASE, BE WARNED!

about 1 year with descent service, now without pre-warning email and websites down, no support except some guy in india telling me how sorry they are, and problem will be fixed soon, after 5 days, still no service and nobody over there seems to care, now 1 site up, ssl site still mia

Although Arvixe has 24/7 online chat, it's pretty much good for nothing. The reps are not knowledgeable and I actually had to guide them through many very basic functions. I think they outsource their tech-support and that's why they have no idea about to resolve even the most basic issues. If you email them, it takes about 4 days to get reply in which they ask to you verify your identity. And after that it takes another 4 days for your initial query to get answered. So a total of 8 days for something really simple to get answered. A terrible hosting company with even worse tech support and domain hosting plans. Stay away!

we have buy new Windows VPS from arvixe but it will not working properly. we are waiting to solve this issue from last 1 week but know one can solve our issue

Arvixe held my websites hostage, shut me down, told me to take corrective action but refused to grant my any access for 3 days now. No reason given, no action taken, just buy time with every intention to kill my traffics, ruin my SEO, and they think that's funny. They offer no support whatsoever, no phone, no tech, no sales, no billing ... Only online chat based in India that doesn't know anything, couldn't or wouldn't do anything except offering online hookers dating like chat! They are doing this as part of the scam/fraud as commented by hundreds of victims. My advise is please avoid this company like plague. Not only that, you should avoid all hosting company under Endurance International Group = scam, fraud, bully, abuse, downright criminal that should be shut down immediately. Their brand include Hostgator, BlueHost, iPage, SiteBuilder, BigRock, Domain.com, BuyDomains, ConstantContact, Single Platform, Mojo MarketPlace. Here are just a fraction of the complaints in verbatim (I didn't even pick and choose) from https://ca.hostadvice.com/hosting-company/arvixe-reviews/ Fraud company! NEVER BUY FROM THEM Service used: Shared They charged me automatically last year. During signup they never mentioned that it would be auto-renewed. There's no option in the control panel to turn off the auto-renewal. I asked them to turn it off and they said that it cann... They just want your money. NO REFUNDS Service used: Shared This is the worst hosting provider around. DO NOT waste your money. their customer support is impossible to deal with and they WILL NOT provide a refund when you find out how horrible they are (even within the 60 refund guarantee period).ow. Thieves & Fraud artists Service used: Dedicated Server Tried their service 2 years ago. It was poor so I cancelled. Had to fight them to get refunded. They invoiced me again last year for no reason stating I renewed service. Had to fight and get credit card company to reverse charges.... One Word Abandon Ship Service used: Shared After three years all was well then everything went south, nothing is working ftp stop working, ssl stooped,Java, sql,php,html freezing. no response from tec support tor two weeks, you would think the government took over. cant wait any longer moving to a real hosting service. owe me $50 Service used: Resellers HORRIBLE - NO RESPONSE - OWE ME $50 - STAY AWAY avoid and runaway dont look back Service used: Shared avoid and runaway dont look back i said Since Arvixe was bought out it is total incompetence. Be afraid, be very afraid. Total incompetence! Service used: Shared Since Arvixe was bought out it is total incompetence. They did a migration and our sites have been ruined ever since. Calloused incompetence and very little communication. Just Left Arvixe Service used: Shared Our 4 sites have been down for over a week in "data migration to new server." No explanation, no defined problem. It is clear that they don't have control over their operations. To be fair, support isn't empowered to do anything, ... Awful Service & UnAuthorized Charges Service used: VPS Poor quality Product and Awful Service....Arvixe also adds UNAUTHORIZED charges WITHOUT NOTICE TO CUSTOMER in violation of their stated Terms of Service and in Violation of California Law. CALIFORNIA LAW PROVIDES METHOD FOR ALL CA... The un-healthiest host on planet earth! Service used: Shared Never ever use them. My account was suspended due to an overdue bill of 4 days or so, and was planning to shift to another host, when i asked for my database backup, they said it is against our policy, you have to pay first and th... Horrible and highly incapable Service used: Shared agree the service is terrible, trying to solve a trivia matter take weeks/months. automated response tickets raised all get passed to some senior who keeps sending out an automated response..... NEVER Recommend this company.... Totally Bullshit!!! Service used: Dedicated Server For the last year it's been really pain in the ass. They closed down all my domains, webmails without any explanation. Through the live chat only after 2 weeks, i found out the my website was hacked and fishing. I fixed the issue,... Nooooooo Never Service used: Shared I ran two sites. HORRIBLE is the best word for their service. Already shifted both of my sites to midphase. Arvixe support is pathetic. For any issues they cannot solve and they will escalate to their superiors and their superiors... Arvixe On-Line Chat Support the Lowest Level Possible Service used: Shared Monday, February 20, 2017 - Yes Presidents Day. If you needed tech support for your website and called Arvixe you were rudely told that phone support was no longer supported and the call disconnected. Terrible Customer Service Service used: Shared I've been with them for two years now and leaving soon. I haven't had a problem with uptime or access to my account, although their management tools are _incredibly_ slow. Their customer service, however, takes the crap cake. A da... Arvixe is trash Service used: Shared My opinion about arvixe is the worst that can have someone on your hosting, after having a problem with the copyright protected material I received a ticket in which I was notified informing me of urls (never of the concrete files... Pathetic dont buy pain Service used: Shared Worst host experience twice server replaced and my site was down for more then a week in total. Support staff misguiding. WARNING - Stay Away Service used: Shared I can honestly give no positive experience except that they took my money instantly without issue. That's it. 10 months with Arvixie and I can remember at least 6 times I went to upload files to my site only to be told "Disk is.. Worst Webhost ever Service used: Shared They used to be good i was a client for 2 years but they augmented the price without any notification, the support guys were never been helpful, and they have a lot of issues. Endless LOOP, They are not the same company in 2007 Service used: VPS 4:07:17 PM Ashish S You just have to post a reply to the ticket GFG-483-86146. Our team will verify it and then provide you the solution. 4:08:09 PM Michael okay, let me try that again. 4:09:15 PM Ashish S Is there anything else... Absolute Lowest of Lows Service used: Shared June 13, 2017 midnight - Since June 4th Iv'e had no email it is now June 13th one of my two sites has been down and dismembered. I've been writing everyday since. multiple tickets open, live support and email responses all same th... Worst Ever Service used: Dedicated Server Their server has been down for a week and counting. We have no email, website functions like blogs are down, our business is nowhere. No explanations or updates. They eliminated their phone support so now it's only online chat. Wh... Do they work at all. I think they are asleep always. Service used: VPS On their server my site caught virus 3rd time. I had to delete everything. It's 7th day since then, they have not activated my emails. My business suffers. Support tales 6 minutes to answer a question that too with a wrong reply. ... Arvixe suspends account and then will not respond – lies and customer hostile. Service used: Shared We have used Arvixe for years and it served us well – than about a month ago they complained that we used to many “inodes” (files) on our “unlimited disk space” account. So, unlimited disk space is, well, limited – so they should ... Awful Service. They do not have enough techs to deal with your technical problems Service used: VPS We have taken their VPS Class server. If you want anything beyond what the chat representatives can do, good luck to you. You can wait for anywhere from 4 to 8 days to get your website fixed. I have two experiences in the past two... Arvixe.com host Spammers websites I have made over 9 complaints to Arvixe.com recently regarding one of their customers, aussieseoexperts.pro who has send over 50 spam emails to my account in the past 2 weeks. I have repeatedly asked them to request the client to ... Arvixe is a very bad server Service used: Dedicated Server bad, I contacted so many time the customer service but they never answer. Never. they create tickets but nothing is followed and you wait. i had to spend $100 to fix my website cause Arvixe couldn't fix it and it was coming from their server Worst Hosting Provider Service used: VPS Had their VPS service for 5 years. Was fine until they were bought out and they started changing data centers and support over. From 2016 on we were down on multiple times for 7 days to 14+ days. Support was useless as they would ... Wow, they managed to make my life as miserable as possible Service used: Shared If you decide to use Arvixe you are intellectually disable, that is the best way I can put it. I cant get them to respond to my emails (it has been a month). They don't have a working phone number and you can only talk to Live Chat Reps, wow, I hope you go bankrupt soon. Do Not Use Arvixe Having same problem as most people on here. Got a notice on Jun 24 (weekend - Saturday) that they detected our account was hacked and spam was being sent from it. By next day, Sunday, got another notice that as we didn't respond t...

Arvixe used to have great service before being bought by EIG. Since then, it's become the worst in the industry. It now take 5 - 30 minutes to chat with someone (you can't even open your own tickets any more) and then each of their replies takes a minimum of 5 minutes. And do these chat people know anything? No. Total time to open a ticket: 30 minutes. But better yet? Your tickets will get ignored for days or months. I have one ticket that's been open for almost 6 months and was causing me to be unable to send email. And even worse, when I went to transfer my domain to another company, they purposefully blocked it to try to keep me from leaving their service. Just save yourself a lot of hassle and skip arvixe completely.

Had Arvixe VPS service for 5 years. After they were bought in 2014 things really went to hell after they migrated datacenters and support functions to the parent company. We would be down for several days to 3 weeks. Support was a joke, no response to repeated inquires to status of fix. Worst yet is they would not refund or credit me for the extended downtimes and they kept billing me after we cancelled. Just find another host if you want to avoid the frustration and downtime.

We have taken their VPS Class server. If you want anything beyond what the chat representatives can do, good luck to you. You can wait for anywhere from 4 to 8 days to get your website fixed. I have had two experiences in the past two months. The first instance was that my website suddenly stopped working two months ago if the user typed www infront of the the domain name, like www.mydomain.com where as http://mydomain.com worked well. It took them over a week to fix this issue. Second issue happened recently. My website got hacked. I wanted them to restore the VPS from backup. They couldn't get the restore process started until 5 days after I raised the ticket. My website was down all those days! I do not think they have enough technicians who can attend all the tickets they have. If you have a serious problem, you are doomed if you are hosting with them.

My hosting account lost suddently! they could not explain it!!! I lost all my sites, files, databases, lost everthing!!! They tried to recover some files, but they are too old, 2 years old files and databases. today 23th passed, till no response, admins just ignore responding! This is very bad when you did not get any response and wait everyday their response! I was running google ads on my sites, and I lost more money! definitely lost more money than paying this hosting fee! My sites still down! so I needed move to different hosting! I moved all sites to different hosting, but still I did not get my backup files and databases. Terrible hosting company!!! Be aware when you chose hosting company!!!

The day Arvixe was bought by EGI, the Twitter feed stopped. And from that point on, everything went downhill very quickly. If you are unwise enough to read the hundreds and hundreds of ongoing, awful reviews about this company, and still choose to sign up with them, be sure to use a credit card. Last year, Arvixe tried repeatedly to bill me for services they no longer supplied (domain registrar). I disputed the charges with my credit card company, had them reversed and then had them blocked permanently from my credit card. Sure enough, when I did cancel, all the rest of my services, they tried to bill me anyway. I must say I am enjoying the emails they are sending me, which tell me their (fraudulent) attempted credit card charges are "failing" and that I MUST go to their site and update my card info. I don't think so. LOL :)

This is strange! My account was lost suddenly! all site files and databases lost also, 9 days passed still trying to recover them! I am loosing more money, still no response from admins, chat represantatives are just time wasters, they can not do anything, always mentioned escalated problem to none existing admins 1. Raksha K 2. Rajesh B 3. Vitesh M 4. Krishna M 5. Susmitha D 6. Hitesh N 7. Rashmi S 8. Rashma N 9. Neha N 10. Bhavish K 11. Prakash N