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Awful Service. They do not have enough techs to deal with your technical problems
We have taken their VPS Class server. If you want anything beyond what the chat representatives can do, good luck to you. You can wait for anywhere from 4 to 8 days to get your website fixed. I have had two experiences in the past two months. The first instance was that my website suddenly stopped working two months ago if the user typed www infront of the the domain name, like www.mydomain.com where as http://mydomain.com worked well. It took them over a week to fix this issue. Second issue happened recently. My website got hacked. I wanted them to restore the VPS from backup. They couldn't get the restore process started until 5 days after I raised the ticket. My website was down all those days! I do not think they have enough technicians who can attend all the tickets they have. If you have a serious problem, you are doomed if you are hosting with them.
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