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Wow these guys are bad
They migrated my website to a new server in December 2017. They didn't advise me of such nor did they backup any of my files for me. So when the migration was complete, I had no files from the last two years on my website!! When I approached them about this problem, which is only possible through online chat, they claimed they had backups available for that month as well as two previous months. I asked them to restore my website from a December 2017 backup. Once I did, they claimed they in fact did not have any backups available and my website could not in fact be restored. This is an absolutely terrible hosting company and very unreliable. I would stay very far away.
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