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We bought a package of over 230 pounds per year and expected a few things to be delivered with that:
- easy configuration
- good response times
- software to make our lives easier.
Not much to say about the configuration part, it wasn't that easy as one would expect from a Windowd based server. But we managed to do our stuff with that.
Security - no complaints whatsoever. We never had a security problem.
Good response times - fail. The server loads pretty slow and it's definitely not a pleasure to answer emails from customers complaining about how slow your website moves.
Software to make our lives easier - fail. We expected to see at least gzip if not other extensions for scripts compression and they kindly explained us they have none.
After we've done everything to speed up the OpenCart based shop, we couldn't go any further than 78/100 in Google Page Speed.
Maybe other customers had a better experience. But for what we paid for we expected better.
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