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Laziest Tech Support & Billing Team Ever
I am a bigrock customer since 2 years. [they had
ads all over the TV saying India's #1 hosting
company, so i bought multi-domain hosting from
them] and now i am hosting 10+ domains on it.
Firstly, there price if you are going to see,
they are sky high...Much more than any of there
internation competitor provides.
Secondly, there software updates, are way behind
then any other. Even a small hosting company
updates cpanel and php regularly, they don't.
There Tech Support team always play with us
thinking we're stupid.
I started online chat, for a simple change in
my.cnf file for mysql backups.
They gave me number to call and talk.
I called and we had conversation on phone, they
gave me link to create a support ticket.
Waiting since a day, no reply.
On site, it's mentioned 24x7 support, i called
and the recording says its working only for 11
Today is saturday, tomorrow sunday so a holiday.
So for a single change in config file, i have to
wait f***ing 3 long days..!!.!
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