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AVOID BLUE HOST/JUST HOST AT ALL COSTS
I would put ZERO stars If I could
Blue host/ Just Host
They have absolutely no customer service; I had a dedicated VPS server that cost me over $300.00 USD every 3 months
First problem, they upgrade their servers and My Image framework disappears, I call them and they don't want to accept any responsibility that cost me $3,000 AUD to get the coding rewritten.
The moron on the phone from customer “VPS Dedicated Support” told me to read the fine print on the agreement, and he could connect me to accounts to close my account.
Is there any way to report this behaviour to upper management, No there is not!
I sent a message to the CEO of Blue host on Facebook and through LinkedIn.
No answer, Nothing! I sent the same message to the CEO of Endurance and received no reply either. I posted my experience on Face book, it was totally ignored! No reply, nothing.
Then a year later my website is completely erased from the server, I call them, Guess what? The phone number on the Australian Blue host website is out of order, and the message is in Spanish, Really? Yes, in Spanish.
Now there is no phone number on the Oz just host website.
There is a Chat that the morons who answer. Answer your questions with questions. Like “How are you”? Or “this is the website address that you can find the answer to your question” Or go to the website and take a ticket and wait with bated breath. If you are lucky the ticket gets answered with a totally irrelevant question a week later. So if your business is reliant on your website you are in deep trouble.
So I call Blue host direct on an international call, after waiting over 35 minutes, I finally get to speak to the support. They tell me it is my problem and I am responsible to have backed up the site and my web developer must have erased the site. I told this unhelpful imbecile that my Web developer does not have the passwords for the account. He insisted that there was no way that it could have erased itself. Really? So I must be lying and I erased the website. I told him to check and see what has happened. Guess what he told me? He said, he has no access to my C Panel or account, so he has no Idea what had happed. In the C Panel there is backup feature. Not once did this so called support “VPS specialist” ask me if it was backed up. I then put this to him; again he said he has no access so he could not check. Thank fully a few days prior I uploaded a clone to another server to make some upgrades to the site. I used the clone to upload the site back on the server.
If you are wondering about the C Panel auto back up, yes I did configure it. And it’s junk. The backup files and the ten behind it were corrupted, completely useless. So I am over these useless lazy incompetent fools. I am out! I have lost enough money, I am over Blue Host.
A few days later I went to my account to remove another website I had on a Sub C Panel.
Guess what? I am locked out of the account and it is asking for money, that’s funny I have auto pay set up. So I click pay, it is static, nothing happens. So I click PayPal, again nothing happens, it is static, So I ring them direct on an international call. After more than 45 minutes I get through to accounts. I tell them what has happened and they treated me like I was lying. I told them to check the payment in my account as it is not working. Again they did not believe me. I was about to lose it with these rude people. I demanded that they check. After 55 minutes they came back and agree there is a glitch. They told me to go the site and take a ticket. I lost it and told them to take my credit card over the phone as I need to get into my account. They tell me they cannot take cards over the phone. That was it! I told them to unlock my account as I was not going to pay for what is their problem. The person on the phone put me on hold. While he spoke to his supervisor. Half an hour passed and he finally told me that they would give me grace for one month and unlock the account. I said to him “grace” what do you mean grace I am happy to pay and you cannot take my money.
So I migrated everything out of that pathetic Companies server. Two months later I logged into that account and the payment glitch was still there.
I don’t understand that there is no accountability at all. They later removed the Australian contact number from the website. Imagine if Crazy’s or Go Daddy did that.
So Australians must be fleeing in droves. People like me who run a business and depend on their website for their success of their business and income, are not going to put up with this lack of customer care.
Only options for customer service are to talk to a chat room run by lazy idiots, or is it Bots? Who only answer questions with questions, which fob you off to the tickets and website?
The reviews are disgusting and reflect even more negatives than I expressed. Blue Host / Just Host have the worst reviews that any other company
(1) And in Australia there is phone contact unless they know Blue host’s phone number is the same company as Just Host and it’s at international call rates.
(2) It takes at least 25 minutes to get through by phone.
(3) No real people in support who are tech savvy or helpful
(4) Unstable servers
(5) They don’t look after the customers interests
(6) Absolutely no accountability, Rude
(7) Tickets hardly get answered and if they do it’s a week later with stupid irrelevant content.
THE WORST HOSTING COMPANY IN MY 25 YEARS IN IT.
Webmaster Ability Classifieds.com
So much for your money back guarantee that is a Fake offer
That Blue Host / Just Host just refers to the “Fine Print”
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