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Attention! If you wannabe out of business chose bluehost.com because they don’t care about your internet needs and your business.
We have multiple accounts with Bluehost, and our first account dates back to 2006. In earlier times, Bluehost tried hard to get your business and gave us the needed attention and was able to fix problems right on the spot with a simple telephone call. BUT, not anymore! During the last five years, Bluehost and its affiliates lack tremendous of customer service support. Not able to resolve the simplest issues that would just take a few minutes of their attention to react to the customer needs.
In the meantime, we could write a bestseller: “The Best Way How To Drive Your Customer To Madness” with all the negative and deceiving experiences we made with the Bluehost and its affiliations over the last few years. The latest debacle we have is regarding a corrupted directory.
Bluehost acknowledged in writing that they have valid backup files which should not take more than 10 minutes to reinstall to fix the damaged directory. BUT, for the entire last two weeks, Bluehost customer service did not start with the restoring works. We called 96 times Bluehost’s customer service, which is notable in the Philippines and not in the USA! The customer service in the Philippines has no access to the customer accounts to service them. It is all phony. They tell you that they send you an email to which you need to replay.
If you once get an email, so after every four to five calls, and you replay to it, you will find that the return address of this email is: firstname.lastname@example.org. We tracked this email and found that it ends up nowhere, sent to empty space. We requested other email addresses and had some emails going forward and backward (a total of 36 emails) with the Philippine custom service.
Long story short. 2 Weeks, 96 Calls, 36 emails, 6 Tracking-Numbers, and 2 Case-Numbers later and Bluehost could still not be moved forward to start a 10 minutes directory reload from their backup server. In the meantime, we are losing business. When it comes to mailing out your bills, Bluehost is the fastest (and please check those bills carefully), when it comes to service ….. just forget about it.
Be warned that Bluehost is operated by Endurance International Group. Also, be aware that this group has multiple different host-providers and internet services such as HostGator, ConstantContact, iPage, SiteBuilder, Bigrock, and we made the same, very disappointing experience, with all those services provided by Endurance International Group. And if you don’t believe it, be my guest and try it out. But don't come back crying and say that I didn't tell you so!
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