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  • 1,00
    November 19, 2021
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    November 19, 2021

    www.bluehost.com

    Stay away - Or they'll keep charging you after you leave!

    Technical glitches galore, and when I tried to cancel they kept charging my card anyhow. AND a staff member asked for part of my password! Background - In 2018 I cancelled my Bluehost account, as their services are crap. But the next year, 2019, they charged my credit card. So, I cancelled AGAIN and requested refund for the unauthorised charge. They refused the refund. In 2020 they charged my card AGAIN, so I asked them to cancel AGAIN, and for a refund AGAIN. They refused the refund. In 2021 they charged my card AGAIN. Today spent three hours on the chat function with Bluehost asking for cancellation (AGAIN!), and asking for a refund of the US$445 they now owed me. They eventually agreed to refund US$134 of that amount. But the Bluehost staff member said she could only process the refund if I gave her part of my login password. Dodgy as!! I eventually gave her the password fragment, so I could get my refund. I'll now have to change any similar passwords on other accounts. Ironically, throughout today's 3 hours trying to get the refund, technical glitches kept happening with their 'support' chat function. This is a dodgy, unethical company.

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