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  • 1,80
    August 08, 2022
    • User-friendliness
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    August 08, 2022

    Massive lost in sales due to Bluehost lack of care

    I have been a Bluehost customer for over a year and lately their server experienced a massive issue which has caused my e-commerce website massive loss in terms of reputation and sales. Overall, this issue lasted 4 days - It started on 17th June afternoon and was resolved on 21st June 2022. It took 6 different Bluehost agents from the support chat to finally escalate it despite me flagging up warnings and pushing to take this seriously on multiple occasions. Some of them even said the issue would be resolved within an hour or 2, when it lasted 4 days. Others clearly implied it was my fault. This lack of consideration and concern is unacceptable. Even when this issue escalated, it took them another 3 days to resolve it. My website has lost 4 days of sales and half of my clients portfolio which my business will struggle to recover from. Again, half of my clients now consider me as an unreliable website and will not work with me anymore. I have demanded financial compensation but they clearly disregard my situation and only offer discounts on their current package. I am extremly disappointed and strongly recommend not to deal with Bluehost.

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