BlueHost

Pathetic customer support. Support agents are incompetent and don't hesitate to serve you straight away. They miscommunicate with clients as well.

I'm a web developer and I used BlueHost for about 6 years. Since I manage about 50 sites, it's nice to have them all with the same provider. Over the years, support wait times got longer and longer. Sites got slower and would often time out. Support tech agents got ruder and ruder. Then the tools stopped working (important tools - like BACK-UPS). Unfortunately, it's not always possible or convenient to cancel or move your entire account at one time, so if you try to cancel anything - they CHARGE you cancel it! They hold your data captive and you have no choice but to pay ridiculous prices to hold on to parts of your account while you try to move to a better, more reliable provider (for the record, I have been moving most of my clients to wpengine.com for the past year or so - and they are good - really, really good). Blueshost's pricing structure is misleading, as with most providers. Remember to compare renewal fees NOT intro fees. Also a lot of the "free" services that come in a package are not actually free since that is how they justify charging you when you don't renew your packages (I.e. I got charged $49.99 for an SSL that was supposedly free with the pro package. I canceled it 4 days before it expired - they claimed that since I was canceling I now had to pay for the "free" product since I used it - what???! Yes, I could have just let it run out, but we needed to hang on to the email accounts for a bit longer, and the only way to do that was to "downgrade" to the basic package. (again - we used our full term of the pro package so we weren't actually downgrading, but that is what they will tell you).

user

I hosted my site with them for a whole year, I was ok with the service. I had all of my things, including my domain, set on Auto-Renew. Apparently their system was buggy, and the auto-renew didn't work. So my domain was sent to renewal. In short, they charged me $170 in late fees for not renewing right away, so I canceled my service and they wouldn't refund me any of it. Don't get too locked in. They hold your data above your head and will crush you with fees.

extremely poor tech support, for every technical issue you have to contact them at least 4 times, waiting time on chat support is minimum of 20 min, been waiting on phone support for 25 min, promised 4 times that the issue will be resolved in 2 hours, it is the 4th day now and still not fixed, stay away from them you are not getting any support