BlueHost

I just sign up with bluehost.com on 2oth March and in fact accidentally key in wrong email address, my silly mistakes, I admit.now my issue hasn't been resolved for more than 72 hours and helpdesk team don't even knows what they talking and unable to resolve this issue.. matter in fact the billing team,, seem they don't exist at all

I am not unhappy overall with Bluehost, but have had the following experiences / observations with them. - If you want a decent speed, you will need a mid priced plan. The cheap ones, while good for startups, will never provide you with the tools and speed that is needed. - Their website has 'features' that can lead to catastrophic failures. For instance, under wordpress, turning on the CDN feature can cause your site to fail as it does not check to see if there are any potential issues. Turning it off again is no simple matter. - Backups are mostly useless. Even if you upgrade to site backup pro, you can not do much with it, nor can you successfully download a copy as it fails. - Technical support is a mixed bag. Some know what they are doing and some have no clue. I find the live chat to be the most useful. I always get a connection within a minute or less. If you get someone who knows their stuff, your issue can be resolved within a few minutes. If you don't, then it's a waste of time. Sometimes it's best to just try again. - There are bugs that are not being address. For instance, the file manager is not showing hidden files, in spite of that option being clicked. I have reported the issue but am doubting it will be ever fixed. Over all, when Bluehost works, it works well. When it doesn't, it can be very frustrating. Having said that, the help staff are courteous and have done a lot of resolve every issue I've had, even those which looked catastrophic. If you are running a wordpress site, I really do recommend them as they provide some wonderful tools that will get you out of some real trouble, especially when a plugin will lock you out for your site. I hope this helps.

My company has been using BlueHost as a web host for a few years now, and all of my dealings with them have been unnecessarily complicated - even regarding what should be simple fixes and queries. For one, the lack of a Support Ticket system is asinine. I was left on-and-off hold with their support center for 2+ straight hours, and when I requested to just be called back/emailed when they received the answer they needed from another department, I was told that I was "REQUIRED to stay on the phone" or I would have to "go through the whole process again" - a COMPLETE waste of my time and workday. Additionally, our site got infected by malware for which we were offered NO support and instead were immediately transferred to a sales department who spouted a lengthy sales pitch and gave no genuine technical advice. When asked to speak with someone who wasn't trying to sell us a product, we were told that wasn't an option. I could go on about the billing department's 2-month runaround JUST for trying to change our password and registrant info - even with legal proof of account ownership and providing them with multiple other methods of verification, all of which were accepted but to no avail... Overall, an atrocious ripoff for the price with disappointing web-building tools and a complete absence of support.

They automatically set you up for renewal, which I believe no business should ever do, but that's not the issue. I turned off automatic renewal more than a year ago because I wasn't posting on the site I was running anymore, I know I turned it off because two years go by without problem and no charges. All of a sudden, I get a bill for $400 saying my account has been renewed. I contacted them, and they said my account 'automatically renewed.' When I told them I turned off automatic renewal, they said, 'oh, that's something different.' I firmly believe that either the website automatically turned the renewal back on or someone at the company did. They did cancel my account and the payment, but that is some seriously shady stuff and I will never trust them again. Also, for someone who knows only the basics of HTML and building a website, I found it much easier to build a web site on other hosting options compared to this one. The options are also much more limited, and their services are just not worth the price.

asked them about node js hosting for VPS plan the answer was YES, after signing up find out their instruction was useless and relying on user articles I have to wait for 5 days to get a refund despite it is the same day payment " it should be void transaction"

Bluehost keeps resetting my htaccess to force the use of Endurance's cache system. Endurance is Bluehost's parent. The cache system corrupts my website. And....when they overwrite htaccess, they delete all my other code (redirects, etc). I've never encountered such deliberate incompetence....YOU NEED TO MONITOR YOUR SITE CONTINUOUSLY TO UNDO THE DAMAGE THEY CAUSE.

They used to be good but have gone down the tubes since they were sold to EIG (who own a ton of other hosting companies) I used the for over 10 years and have just left them. Server reliability and support staff were the first to go. I have small personal sites and it didn't matter much. Then the support ticket system went away followed by the real US based phone support. Slowly the Cpanel turned into a sales tool. Then the server response time went way down and even their client portal would take forever to load. (Not just in 1 place but from all over) The final straw was last weeks deactivation of my hosting account, notified by email, over "malware / virus" infections. When I called, I was shunted to a SiteLock sales guy who insisted that no matter how hard I tried I would not be able to prevent repeated infections and that I needed to pay SiteLock hundreds of $ to clear the infection and $100 a month for protection. I finally got him to tell me where the scan results were and went through and cleared the files listed myself. As Bluehost's account password retrieval is based on the account email address it's pretty loose, so I reset the account password and the password on the account email. Then another chat, another wait while they re-scanned, an hour later a new list of "infected" files. I cleaned those and then another wait, another scan and another list of "infected" files. Again I cleared the files from the server. I did notice that some of the "infected" files had dates from several years ago. Some did look infected others matched up with clean copies. (They do mention that "there could be false positives" in the scan list.) Finally they got a clean scan. I have received several "followup" calls from Sitelock pitching their services. I have to say in looking around online this seems to be a new scam (?) with EIG hosting companies. Sudden infections and pitches by security companies owned by the infected hosting company. There is more and more chat about it online. Needless to say I have moved to a new hosting company.

When I signed up on Bluehost 2 years ago I was offered a $6.95/mth rate if I paid in full for a 2 year plan. At the time, I was told I could get that rate again when I renewed. Today, much to my surprise, I was charged the full payment for a 2 year renewal at $11.99/mth. I was not notified that the charge was about to happen, especially not at the higher rate. When I asked them about it, they said there was nothing they could do but offer me a discount ONLY IF I committed to a 3-yr renewal. Needless to say, I am very disappointed in their service and I will be taking my business elsewhere.

NO TECH SUPPORT Bluehost has hired people who are so clueless, they have no ability to even address the simplest of issues. Things like redirects, robot files, htaccess issues...not a chance these people even understands what you're talking about. NO TICKETING SYSTEM WTF? A tech company with no support ticket system? On the occasions when they've told me they'll escalate an issue, it just goes into the ozone. Not once have I ever heard back from a rep who has "escalated" an issue. AUTOMATICALLY CHANGING SITE CONFIG...NO NOTIFICATION About a month ago, I started experiencing strange problems with a wordpress plugin. That vendor's tech support advised the issue was probably caching - a feature that I had never explicitly activated. Turns out - Bluehost recently started deploying the Endurance Caching plugin (made by...you guessed it...their parent company). I de-activated caching. 2 weeks later - Bluehost updated my htaccess to bypass my WP admin settings. A supervisor gave me a solution - keep deactivating the Bluehost plugin, because Bluehost won't stop updating my htaccess!!! WP MEDIA UPLOAD SIZE LIMITS 2 months ago, I had no problems uploading media of any size. In Jan 2018, Bluehost changed the shared server max upload size. No notification to customers. CSR's JUST MAKE STUFF UP When I brought the above problem to the attention of Bluehost's intrepid tech support team, the rep told me to use FTP. When I told her I would need to add yet another plugin to update the Wordpress media list, she told me it wasn't necessary and that WP would automatially recognize any media manually uploaded via FTP. This is just a partial list. I'm in the process of migrating off Bluehost. This isn't mis-management. This is a cynical and deliberate effort to slowly rip off customers, one tweak at a time.

Hard to use. Hard to get support. Misleading refund policy. I wouldn't recommend them.

Our sites have been down for over a week and they have still have not resolved it! We are losing our customer base by the second. Absolutely worst customer support.

I have used bluehost for the past 7 years and I have finally decided to draw the line. The price has been going up every year and I am now payin an outrageous $180 per year on top of the various domain names renewal fees! Everything on offer comes at a very high price and this includes the security thing, which in my opinion should come as standard, as it protects THEIR server, not mine. I pay for a SERVICE, but all bluehost is giving me is disk space and continuous demands to pay more money to protect their server. What made me decide to move on is the FACT that I’ve had nothing but trouble with them. They no longer offer the “tickets” help system, so you can only rely on their useless chat or phone. The operators, more often than not, have a terrible attitude: you better be an expert when chatting with them and you better know exactely what THEY are talking about with their computer jargon. There is no understanding and no real help if you are a normal person who doesn’t know his/her way around technical issues. Once I actually made a complaint about a chat operator and sure enough, after that all of my 30+ email accounts - one by one - were hacked from inside and we’re brought to a definitive end. Within a month all of my email addresses were on the world’s list of extreme spammers and I haven’t been able to use any of them ever since. Any message sent from my family email addresses, end up straight to the spam folder. No more family to family emailing. Thank you for that! That shows what happens when you make a complaint. Furthermore, I have constantly received promotional emails asking me to join their SiteLock security program, at a very high expense that is. I have always refused to contribute more financially. Last week I got an email telling me that my entire account had been deactivated due to malaware. I have 6 small websites with little or no traffic, all of them built with the very same tool and all of them pretty much the same in style, design, only the content is different. ALL OF THEM have not been updated in over three years and ONLY ONE of these websites was mysteriously and suddenly full of malawere, every single page. Firstly they proposed me a “wonderful deal” to put everything back in order, for an amount in excess of $1.000 per year, then after my refusal, they asked me to delete my website entirely. Done that and then I have reuploaded it from my clean computer and not modified in any way in the previous three years and guess what... account deactivated again within hours. I can’t try again, because the next time they will close my account altogether, as I’ve been warned. If this is the appreciation and greed shown after seven years of loyalty, I quite frankly suggest to stay clear of bluehost. Never again!

Do not waste your time contacting their customer service. They know nothing and just read from manuals and will provide inaccurate information just to get you off the line and go on to the next call. No regard for the customer or that their mistakes will cost you money and time. So many better services and customer support at other hosting services.

Very nice website for building websites, unfortunately, even with wordpress premium and Comcast Cable I still have problems with bad certificated, my sites can not be reached by multiple routers, and there are major online security issues. As I have been a victim of intellectual theft, and severe online intrusion it would be nice to find a hosting site that fully fullfilled their contract.

Simpley the customer support are slow, not welling to help, incompetent and will not give ETA to when they will resolve your issue, and in one case the person was lying about not being able to provide service others support agents provided before, when confronted that this was provided by other support teams, the request was granted, so simply lying to cover up their failure.

DONT GO WITH BLUEHOST - moving my hosting to bluehost and signed up to the yearly plan, biggest regret. My website was offline for 3 days and once it's up and running it's showing warning "this website my steal your personal & financial information". Problem is still not fixed. TECH SUPPORT ARE COMPLETELY USELESS. PHONE SUPPORT IS JUST AS BAD. A SERIES OF UNINTERESTED PEOPLE THAT - I bet you they get paid peanuts, no wonder you get monkeys. I will be asking for refund and moving my hosting somewhere else.

I have been struggling along with Bluehost for 6 months. My help desk is in India, and while I found them to be polite and earnest, the general level of competence was woeful! I would spend 30-60mins on the chat-help line and they would swear black and blue that blah was the fix - only to be wrong, time and time again, at which point I would have to call again.. The last straw was an SSL issue, which after 6 trys by them, one of which crashed my site, I gave up, and migrated my site and emails to Siteground! And what a breath of fresh air that was! I really had no idea how bad Bluehost was until I made the change to a professional crowd! Never again will I darken Bluehost's doorway, and I certainly would never recommend them!

Average service. Expensive migration service. Really bad customer service.

You know I was told last time I went to cancel I’d be getting a credit of $90.. (I paid $104. I was told I’d only be out $11 the first time I called. I did not have the site up or work on it. I was too confused. Anyway, first rep did not cancel or refund me. I call back 3wks to get a refund again. I’m out $21. My refund was less than the first time. Nothing on the site told me I’d get back all but $21. I’ll be writing bad reviews from several consumer site I can find. Copy & paste. If the customer service rep from the first time I called had refunded me then I would have been credited more. Lesson learned I’ll never do business with them. No matter if my web host says I’ll save money. Plus, I’ll probably never trust any online sites again with “money back guarantee” Stay away!! They don’t offer you anything

they stole my money and domain and don't refund. I had to chat with them for hours and exchanged plenty of e-mails. Now I lost my domain and money and the customer service won't do anything. I worked with godaddy and other hosting companies before, but this one is the worst ever

I purchased their hosting services and domain registration for 2 years. I have never dealt with such poor service prior to this. Most of it due to poorly trained staff. Different answers every time I talked to someone. Little concern with helping customers. Often they disconnected the phone call, or the Chat because they couldn't answer my technical questions. They also charge you for domain privacy when many Registrars do not. They offer cheap upfront costs, but then charge you for every little thing past basic at unreasonable rates. DO NOT BUY ANYTHING FROM THEM. Save yourself the headache.

Have had a frustrating couple of days trying first to gain access to a client's domain dashboard and then to point his URL to a new site. Thirty minutes on the phone with one customer support agent was time wasted. Finally got what we thought was help but that agent's intervention took his site down entirely. Back on the phone trying to get through again. No good reason for things to be this complicated.

I tried this company. My wife is a professional photographer and I had her website built by a programmer and hosted here. He used Piwigo. Whenever I try to update it to the latest version, it fails and deletes random photos. I wanted to take another stab at it tonight, but Bluehost backup software does not allow me to download my files. I waitid in the chat window for 10 min. Somebody with an obviously not English name came in and then let me sit there for 10 min without typing anything! I bailed on that session and started a new one. Another 15 min wait, Another name I did not recognize and the rep told me that sometimes if the files are too big, it does not work and to use FTP. The site is pretty small so it felt like a cop-out answer. time to change hosts.

every time have problems with my emails and when you contact live chat - she don't understand english and repeat the same question over and over and only wasted peoples time and refuse to put me through to someone else to help me and simply stayed quiet for hours very shit service!!

Received a generic tech support email stating a 24 hour minimum turnaround period only to be told that it could take up to five business days. Regardless, after several inquiries via phone, and after speaking with six different tech support reps, there has been zero resolution about my original ticket and a cavalier disposition about fixing the issue. Unable to utilize plugins features, whether accessing traditional laptop or iPad.