BlueHost

Very poor services from setup to ongoing tech support

I've been with bluehost several years as I used it to host my seeds to park the domains for my upcoming projects. I have several domains there about 50 of them. Last incident happened to me that i got hacked and 7 of them were stolen and moved to name.com. I contacted name.com and they replied promptly and they said to wait for bluehost's reply and they will cooperate to move them back. However, bluehost did not reply anything until I post a negative comment on twitter, 10 days later. 10 Days! Its an eternity for them to give a simple "hello, thank you for contacting us" reply. I strongly suggest for you guys to find a better place to host your domains, whatever reasons you are planning to, I think bluehost is NOT a reliable and safe place, its NOT worth it, at all and I advise you to stay away from them.

Never again. When you see ‘Unlimited’ or ‘Unmetered’ - instead read “THROTTLED”. After a year of countless issues with slow server response and database connection errors, we finally reached the last straw after having our hosting account de-activated for purportedly being infected with ‘malware’. After hiring a third party developer to verify that our site was solely experiencing server issues, we migrated to a new host and have experienced ZERO errors. Also - know that the Site Backup Pro service is BROKEN, and does not allow you access to the back-ups that are included in the hosting plan. Support was more than willing to restore the back-ups for me, but REFUSED to give me copies, despite me providing multiple instances of documentation where I was promised and encouraged to download them to my computer. Probably because they knew I would be using the back-ups to escape their clutches. Other than that, Support is incompetent. SSL is buggy. Prepare for errors to pop up out of the blue. Beware Bluehost.

Impossible to get my refund!!

After spending years on my website, it suddenly started getting wiped. I was happily using Concrete5 to build my site. Bluehost, forced installed WordPress, without my permission. It overrode/wiped my site, and replaced it with a blank WordPress blog. I changed it back over and over, requested they stop doing it, but they kept doing it. They've obviously made a deal with WordPress, and are doing this on purpose. I can't use concrete5 anymore.. and get constant prompts to use WordPress instead. They also tried charging me for another site, one that I'd cancelled...twice. They still charged me for it.

I had bluehost bill me two years in a row after I cancelled my account. When my card was billed a second time, I disputed the issue through my bank. My bank asked me to contact the merchant and see if we could resolve this without them. I made the call. The customer service person noted that my domain had expired more than a year ago but that she couldn't refund the payment because I had filed an active dispute. I figured I'd just let the dispute run its course - since customer service acknowledged the mistake, there shouldn't be an issue. I was wrong. Bluehost told my bank (USAA) that that I hadn't "properly cancelled my account within the agreed upon terms and conditions" and denied my refund. Let the buyer beware. I do not recommend bluehost at all.

I really like the bluehost hosting. It is fast and reliable. I recommend it to every webmaster. Check out full detailed review at https://www.maherhackers.com/bluehost-review/

I had help by the tech people initially setting up the account and they put me for automatic renewal. I have not had my website or email for over 8 months and they charged me for another year!! $144.00 canadian. THEY set it up that way so be very careful as it is a sneaky way to get your money and how many people notice.

Basically, I’m new in the field of SEO but as much as I have learned that, if we compare the other web hosting with blue hosting than blue hosting is amazing with every point of view. It is my personal experience. I have created a lot website and still I’m working on their and every time I’ve purchased web hosting from blue hosting. Here you can try and take the amazing web hosting with full discount.

Very poor services from setup to ongoing tech support

They blocked my account after I paid for 3 years without giving any proper explanation. The support says they can not help, "just send email and wait". It is practically cheating. Where to file complaint?

Constant problems with the control panel. Disgusting support.

Sales agent called me 6 hours before our appt so we weren't both available for the call as we had specified. I asked him to schedule an appt for later he said that he would only schedule it to discuss more services and that it wasn't going to be so that I could express how I believe I'm not getting their service as promised. Agent was rude and defensive. He raised his voice and when I pointed out his lack of good customer service he responded, "I am not customer service, I am sales". I ended the call at that point.

If you really need a good technical support and reliability then don't use bluehost. They were completely irresponsible in my email disappeaing issue which they still can't identify how it is happening. All they will tell when they can't find the solution is the case is escalated to higher technicians. Then after 3 days no email regarding the solution and again we have to start over the process repeats, no solutions. What ever the settings how can emails be disappeared automatically and frequently. Bluehost can't be trusted for business people who deal with daily emails and follow ups.

Please beware and steer clear of BLUEHOST as web hosts. We spent 2 years and thousands of dollars making a classifieds website . It had traffic of 5 - 15,000 per day and was growing . Blue host discovered there were personals ads on our website and immediately blocked it and removed the whole URL with zero warning or notice . They informed us we had 48 hours before account was wiped and we weren't able to access cPanel to get a proper backup. The only backups we had were over a month old which was our fault but if they had of given warning or allowed us in just once to make backups we'd be fine. Stay away from these scumbags. They wiped away months of work and thousands of dollars because they're based on UTAH so likely they Mormon fuckers. Stay away from their hosting they are scum and the business suffered immensely simply because they don't have any common courtesy . Scum all of them . Thanks

Please beware and steer clear of BLUEHOST as web hosts. We spent 2 years and thousands of dollars making a classifieds website . It had traffic of 5 - 15,000 per day and was growing . Blue host discovered there were personals ads on our website and immediately blocked it and removed the whole URL with zero warning or notice . They informed us we had 48 hours before account was wiped and we weren't able to access cPanel to get a proper backup. The only backups we had were over a month old which was our fault but if they had of given warning or allowed us in just once to make backups we'd be fine. Stay away from these scumbags. They wiped away months of work and thousands of dollars because they're based on UTAH so likely they Mormon fuckers. Stay away from their hosting they are scum and the business suffered immensely simply because they don't have any common courtesy . Scum all of them . Thanks

A year of my time was spent building and working on my website, and suddenly the entire website DISAPPEARED. There was no help available and it meant nothing to them. The year (and the money) I had spent developing all aspects of this marketing effort were lost in a heartbeat with no alternatives or anyone who even cared -- it was nothing to a technician at Bluehost -- business as usual. I have let all of the domains and the websites I have with them expire. Spend more time and money for what? AN INCAPABLE WEBHOST! DO NOT TRUST.

They will make you pay for their own mistake. Charge us 1 month for the same subscription we had after calling them way ahead of time to downgrade our subscription. On top of that if you want to refund from your disputed charges deal it the same day because if they tell you they left a note so when you call back again they will know what's going on in your account FLAT OUT LIE. The next person you will talk to will say that the other person you had talk to the other day was wrong and they did their math this suppose to be the charge. ( refund become more lesser than expected maybe if you call again on the next day your refund will become zero. Every person have their different calculation.) and they will tell you they don't know how that representative come up with the noted amount ( that's after 20 mins. Waiting ). As if we come up with the amount ourselves. They are the one who gives us the number and explain the reason and maybe accidentally told you about the mistake on their part. They have recorded voice calls how about hear that so we all are on the same page. I know it's just a penny the amount but we work hard for that. And we don't cut corners in every client we have and even we are small business we value customer and honor our word. That's impirtabt. You don't say your colleague have different calculation than you have.

Bluehost India did not refund my money under 30 day refund policy. They said that since I had cancelled a plan 3 months ago, so cancelling another plan now is violating their terms and policy. They also said that I abused the system. They just don't want to refund the money hence they are giving false arguments. I contacted Bluehost US team but they said that this matter involved Bluehost India and hence they cannot help. This is total crap and totally wrong. They just don't want to refund the money. Please do not use Bluehost.

I'm a Bluehost customer for 2 years now, the uptime of Bluehost shared hosting is really good, downtime is rare. The monthly hosting price is low if you can prepay for a 24-36 billing cycle. Overall, Bluehost is a good host with a really high uptime at a low cost.

I would put ZERO stars If I could Blue host/ Just Host They have absolutely no customer service; I had a dedicated VPS server that cost me over $300.00 USD every 3 months First problem, they upgrade their servers and My Image framework disappears, I call them and they don't want to accept any responsibility that cost me $3,000 AUD to get the coding rewritten. The moron on the phone from customer “VPS Dedicated Support” told me to read the fine print on the agreement, and he could connect me to accounts to close my account. Is there any way to report this behaviour to upper management, No there is not! I sent a message to the CEO of Blue host on Facebook and through LinkedIn. No answer, Nothing! I sent the same message to the CEO of Endurance and received no reply either. I posted my experience on Face book, it was totally ignored! No reply, nothing. Then a year later my website is completely erased from the server, I call them, Guess what? The phone number on the Australian Blue host website is out of order, and the message is in Spanish, Really? Yes, in Spanish. Now there is no phone number on the Oz just host website. There is a Chat that the morons who answer. Answer your questions with questions. Like “How are you”? Or “this is the website address that you can find the answer to your question” Or go to the website and take a ticket and wait with bated breath. If you are lucky the ticket gets answered with a totally irrelevant question a week later. So if your business is reliant on your website you are in deep trouble. So I call Blue host direct on an international call, after waiting over 35 minutes, I finally get to speak to the support. They tell me it is my problem and I am responsible to have backed up the site and my web developer must have erased the site. I told this unhelpful imbecile that my Web developer does not have the passwords for the account. He insisted that there was no way that it could have erased itself. Really? So I must be lying and I erased the website. I told him to check and see what has happened. Guess what he told me? He said, he has no access to my C Panel or account, so he has no Idea what had happed. In the C Panel there is backup feature. Not once did this so called support “VPS specialist” ask me if it was backed up. I then put this to him; again he said he has no access so he could not check. Thank fully a few days prior I uploaded a clone to another server to make some upgrades to the site. I used the clone to upload the site back on the server. If you are wondering about the C Panel auto back up, yes I did configure it. And it’s junk. The backup files and the ten behind it were corrupted, completely useless. So I am over these useless lazy incompetent fools. I am out! I have lost enough money, I am over Blue Host. A few days later I went to my account to remove another website I had on a Sub C Panel. Guess what? I am locked out of the account and it is asking for money, that’s funny I have auto pay set up. So I click pay, it is static, nothing happens. So I click PayPal, again nothing happens, it is static, So I ring them direct on an international call. After more than 45 minutes I get through to accounts. I tell them what has happened and they treated me like I was lying. I told them to check the payment in my account as it is not working. Again they did not believe me. I was about to lose it with these rude people. I demanded that they check. After 55 minutes they came back and agree there is a glitch. They told me to go the site and take a ticket. I lost it and told them to take my credit card over the phone as I need to get into my account. They tell me they cannot take cards over the phone. That was it! I told them to unlock my account as I was not going to pay for what is their problem. The person on the phone put me on hold. While he spoke to his supervisor. Half an hour passed and he finally told me that they would give me grace for one month and unlock the account. I said to him “grace” what do you mean grace I am happy to pay and you cannot take my money. So I migrated everything out of that pathetic Companies server. Two months later I logged into that account and the payment glitch was still there. I don’t understand that there is no accountability at all. They later removed the Australian contact number from the website. Imagine if Crazy’s or Go Daddy did that. So Australians must be fleeing in droves. People like me who run a business and depend on their website for their success of their business and income, are not going to put up with this lack of customer care. Only options for customer service are to talk to a chat room run by lazy idiots, or is it Bots? Who only answer questions with questions, which fob you off to the tickets and website? The reviews are disgusting and reflect even more negatives than I expressed. Blue Host / Just Host have the worst reviews that any other company (1) And in Australia there is phone contact unless they know Blue host’s phone number is the same company as Just Host and it’s at international call rates. (2) It takes at least 25 minutes to get through by phone. (3) No real people in support who are tech savvy or helpful (4) Unstable servers (5) They don’t look after the customers interests (6) Absolutely no accountability, Rude (7) Tickets hardly get answered and if they do it’s a week later with stupid irrelevant content. THE WORST HOSTING COMPANY IN MY 25 YEARS IN IT. Webmaster Ability Classifieds.com So much for your money back guarantee that is a Fake offer That Blue Host / Just Host just refers to the “Fine Print”

When searching for bluehost review, I landed on *** but it didn't had enough details. But I finally landed here and got to know so much info from different users. The actual reviews are very important.

I just sign up with bluehost.com on 2oth March and in fact accidentally key in wrong email address, my silly mistakes, I admit.now my issue hasn't been resolved for more than 72 hours and helpdesk team don't even knows what they talking and unable to resolve this issue.. matter in fact the billing team,, seem they don't exist at all

I am not unhappy overall with Bluehost, but have had the following experiences / observations with them. - If you want a decent speed, you will need a mid priced plan. The cheap ones, while good for startups, will never provide you with the tools and speed that is needed. - Their website has 'features' that can lead to catastrophic failures. For instance, under wordpress, turning on the CDN feature can cause your site to fail as it does not check to see if there are any potential issues. Turning it off again is no simple matter. - Backups are mostly useless. Even if you upgrade to site backup pro, you can not do much with it, nor can you successfully download a copy as it fails. - Technical support is a mixed bag. Some know what they are doing and some have no clue. I find the live chat to be the most useful. I always get a connection within a minute or less. If you get someone who knows their stuff, your issue can be resolved within a few minutes. If you don't, then it's a waste of time. Sometimes it's best to just try again. - There are bugs that are not being address. For instance, the file manager is not showing hidden files, in spite of that option being clicked. I have reported the issue but am doubting it will be ever fixed. Over all, when Bluehost works, it works well. When it doesn't, it can be very frustrating. Having said that, the help staff are courteous and have done a lot of resolve every issue I've had, even those which looked catastrophic. If you are running a wordpress site, I really do recommend them as they provide some wonderful tools that will get you out of some real trouble, especially when a plugin will lock you out for your site. I hope this helps.

My company has been using BlueHost as a web host for a few years now, and all of my dealings with them have been unnecessarily complicated - even regarding what should be simple fixes and queries. For one, the lack of a Support Ticket system is asinine. I was left on-and-off hold with their support center for 2+ straight hours, and when I requested to just be called back/emailed when they received the answer they needed from another department, I was told that I was "REQUIRED to stay on the phone" or I would have to "go through the whole process again" - a COMPLETE waste of my time and workday. Additionally, our site got infected by malware for which we were offered NO support and instead were immediately transferred to a sales department who spouted a lengthy sales pitch and gave no genuine technical advice. When asked to speak with someone who wasn't trying to sell us a product, we were told that wasn't an option. I could go on about the billing department's 2-month runaround JUST for trying to change our password and registrant info - even with legal proof of account ownership and providing them with multiple other methods of verification, all of which were accepted but to no avail... Overall, an atrocious ripoff for the price with disappointing web-building tools and a complete absence of support.