BlueHost

I have been a Bluehost customer for over a year and lately their server experienced a massive issue which has caused my e-commerce website massive loss in terms of reputation and sales. Overall, this issue lasted 4 days - It started on 17th June afternoon and was resolved on 21st June 2022. It took 6 different Bluehost agents from the support chat to finally escalate it despite me flagging up warnings and pushing to take this seriously on multiple occasions. Some of them even said the issue would be resolved within an hour or 2, when it lasted 4 days. Others clearly implied it was my fault. This lack of consideration and concern is unacceptable. Even when this issue escalated, it took them another 3 days to resolve it. My website has lost 4 days of sales and half of my clients portfolio which my business will struggle to recover from. Again, half of my clients now consider me as an unreliable website and will not work with me anymore. I have demanded financial compensation but they clearly disregard my situation and only offer discounts on their current package. I am extremly disappointed and strongly recommend not to deal with Bluehost.

Technical glitches galore, and when I tried to cancel they kept charging my card anyhow. AND a staff member asked for part of my password! Background - In 2018 I cancelled my Bluehost account, as their services are crap. But the next year, 2019, they charged my credit card. So, I cancelled AGAIN and requested refund for the unauthorised charge. They refused the refund. In 2020 they charged my card AGAIN, so I asked them to cancel AGAIN, and for a refund AGAIN. They refused the refund. In 2021 they charged my card AGAIN. Today spent three hours on the chat function with Bluehost asking for cancellation (AGAIN!), and asking for a refund of the US$445 they now owed me. They eventually agreed to refund US$134 of that amount. But the Bluehost staff member said she could only process the refund if I gave her part of my login password. Dodgy as!! I eventually gave her the password fragment, so I could get my refund. I'll now have to change any similar passwords on other accounts. Ironically, throughout today's 3 hours trying to get the refund, technical glitches kept happening with their 'support' chat function. This is a dodgy, unethical company.

Site was running fine for a few months, then POW, site broken. Tech support can't explain why they changed the URL and downgraded PHP from 7.4 to 7.2, they seem unable to fix what they broke... weeks of work down the drain and looking for a new hosting service.

Bluehost is amazing for me, never had any problems with them in 4 years, easy to setup and really cheap, they even give you a 100$ Google Ads voucher.More on tech-review.ga

I've been with them for about 5 years, they are fast and no problems in performance. the main problem is the support service. when you try to call -> no one picks up when you try live chat you get 2 options: 1) new costumer -> gets an agent in seconds 2) old costumer -> chances to get an agent are slim to none plus they sometimes bill you stuff that are not related, or stuff past expiration date that you did not approve or were given ANY notice about it what so ever.

I started my account with Bluehost in 2016. The name of my company is Derthona Wines & Spirits. We legally distribute wine through the government-controlled liquor store in Ontario. Since 2016, Bluehost had no problem with my company. They had no problem depositing my payments in their bank. Then, in 2020, with the Pandemic and loss of restaurant business, we decided to set up an e-commerce store. After a steep learning curve -- I got my website up and was about to have a formal launch. Then -- I got notification from Bluehost that I was engaged in the "illegal distribution of a controlled substance." I knew that the "illegal distribution" of alcohol would be against the law (pretty well every in the world), but we are a licenced company. It was IMPOSSIBLE to sort this problem out. To boot, they sent an email to an old email address, so the two-day advance notification didn't get to me, even though Bluehost also has my new email. I'm sure Bluehost is fine for some ... definitely a horrible experience for us!

We have multiple accounts with Bluehost, and our first account dates back to 2006. In earlier times, Bluehost tried hard to get your business and gave us the needed attention and was able to fix problems right on the spot with a simple telephone call. BUT, not anymore! During the last five years, Bluehost and its affiliates lack tremendous of customer service support. Not able to resolve the simplest issues that would just take a few minutes of their attention to react to the customer needs. In the meantime, we could write a bestseller: “The Best Way How To Drive Your Customer To Madness” with all the negative and deceiving experiences we made with the Bluehost and its affiliations over the last few years. The latest debacle we have is regarding a corrupted directory. Bluehost acknowledged in writing that they have valid backup files which should not take more than 10 minutes to reinstall to fix the damaged directory. BUT, for the entire last two weeks, Bluehost customer service did not start with the restoring works. We called 96 times Bluehost’s customer service, which is notable in the Philippines and not in the USA! The customer service in the Philippines has no access to the customer accounts to service them. It is all phony. They tell you that they send you an email to which you need to replay. If you once get an email, so after every four to five calls, and you replay to it, you will find that the return address of this email is: support_noreply@bluehost.com. We tracked this email and found that it ends up nowhere, sent to empty space. We requested other email addresses and had some emails going forward and backward (a total of 36 emails) with the Philippine custom service. Long story short. 2 Weeks, 96 Calls, 36 emails, 6 Tracking-Numbers, and 2 Case-Numbers later and Bluehost could still not be moved forward to start a 10 minutes directory reload from their backup server. In the meantime, we are losing business. When it comes to mailing out your bills, Bluehost is the fastest (and please check those bills carefully), when it comes to service ….. just forget about it. Be warned that Bluehost is operated by Endurance International Group. Also, be aware that this group has multiple different host-providers and internet services such as HostGator, ConstantContact, iPage, SiteBuilder, Bigrock, and we made the same, very disappointing experience, with all those services provided by Endurance International Group. And if you don’t believe it, be my guest and try it out. But don't come back crying and say that I didn't tell you so!

Have had the above site with Bluehost since 2011. At the end of 2019, during a call I made requesting information about changes I was noticing I lost all of my emails. I immediately transferred my account to Siteground and worked with Bluehost for several months to try and figure out what had happened. During this time I was not using any of the services I paid for and asked for a refund. They refused, eventually offering only one month of service refund. One week later, I am told that my request was not submitted correctly and that I needed to wait another week to find out if a two month refund would be forthcoming. I'm sure this story will continue until the service time expires if I am stupid enough to continue requesting my money back or trying to salvage any use at all with this provider. Bottom line, DON"T USE THIS HOST!

Bluehost charged me on my credit card with no warning today; previously last month, it tried predatory billing (three SSLs I did not need but was given email warning) and says it asks permission to charge but does not; there is no option to opt out. On Saturday another useless ssl charge on my card. There have been bad billing practices before, but this is so outstanding I must complain. The worst is that I set up websites for nonprofits and have used Bluehost for years; these people are also going to be taken advantage of and I have to inform them. Time wasted.

Price is great, and the setup process was smooth. I've been plagued with constant downtime though. Every day from a few minutes up to almost an hour. Their support have been friendly and attentive, but incapable of fixing the issue. Stay away for anything but a gimmick/hobby site. If you need reliability you just won't get it with them

Bluehost is known for negative customer reviews and there server downtime is awful. I had site downtime for a week. Now all of a sudden my websites are down due to a Suspended Status. They are telling me I violated Terms. They are accussing me of allowing music streaming illegally. I have proof that this is a legit script I bought and I even have API Keys through both Spotify and You Tube that I obtained by appliying for them.

I have been partnering with Bluehost since Fall 2018. And one of the main reasons I went with this company was because of their return policy. If you changed your mind within 30 days, you would receive a full refund. Anything after the 30-days would be prorated and you'd be reimbursed for any months unused. But when I recently called to cancel my subscription (I'm switching from a Wordpress site to a drag-and-drop website builder that includes hosting with its platform) I was informed that there had been a policy change and I was no longer eligible to receive any reimbursement. I asked to speak with someone in management to explain why this was now the case. An appointment was set and I cleared my schedule for the phone call, but Bluehost did not keep the appointment and never called me back. I tried calling them later the same week and was not put through to a manager and was told there was nothing to be done. I am thoroughly disappointed in this company and will never use them again. A company that does not follow through on its word is clearly one that does not have the consumer's best interests at heart.

They upgraded all hosting to PHP version 7 with no option to use 5.4 or 5.6 and no mention to long time customers. Tried to log into cpanal and found out it's obsolete there is no working version available anymore. You have to use their menu driven pages that don't allow users to do a lot of things you could do before. chat with technical support who stated you must tell them to change it back to PHP 5 which I did. two days after I had it changed they switched it back to 7 without my authorization! Then I got a crank call 7am in the morning which came from Utah. Unbelievable, I think it may be the people working for them it is in Utah.

Share my real Badly experience with Bluehost Webhost Migration From 20th,July,2019 ~ 31th,July,2019(Today) I got a domain, a shared host ,a business email on bluehost before. Recently I decide to upgrade My Shared host to Bluehost Vps which is my badly dream Paid to bluehost at 20th,July,2019 to upgrade from shared host to a vps, They start migration from 24th,July,2019, Today is 31th,July still under migrationOn 26th,27th,28th ,July,2019 , We connected bluehost by telephone and Live chat ,Everytime is said 48-72 hours ,couple of hours to finished It really confuse me,File size of My site is 1000M running on lamp centos 7.0, what is the speed of the file transfering between 2 host? 1KB,5KB,20KB? MY customer is request to acess my siteGoogle webmaster is keep on send me infomation about my site,it is bad to SEO I worked with Bluehost following Below steps Step1: 20th,July,2019 Before my upgraded plan,I talked with bluehost If shared host can direct upgrade to VPS server ,They said yes Step2： 20th,July,2019 So I purchased the upgrade plan which cost me $660 ,Yes,I got an email from bluehost Step3: 24th,July,2019,at 7:00 pm, 4 days after purchased I found my site is not accessible, Maybe they are start the migration,I thought , But not any email notified me from bluehost Step4: 26th,July,2019, 10:00 AM, 39 hours past,My site is still unaccessiable So i call bluehost,A man there said it is still under migration Step 5: 27th,July,2019, 10:00 AM, 51 hours past,My site is still unaccessiable,My customer is request my site,and my business email on bluehost is un-worktable So i call bluehost again, A man there said it is still under migration Step 6: 27th,July,2019 ,afternoon I talk to bluehost by livechat ,Need couples of days.. Step 7: 28th,July,2019, 10:00 AM, My site is still unaccessiable,So i call bluehost again, A man there said it is still under migration, need 24-48hours 28th,July,2019 ,afternoon I talk to bluehost by livechat ,he had open a new ticket for their specialist. Step8:30th,July,2019 bluehost by livechat I tell them said I want to move my domain out from bluehost as I have not much time,because customers is request to access my site and my business email on bluehost is not worktable for more than 1 week I need to start a new plan But Bluehost said that My account is locked because of the un-finished migration Step9: I write to legel@bluehost.com to request a extra time,Not any reply for past 11 day, The only email I got from bluehost is only when i finished payment Not bluehost,Never bluehost

I had 5 domains with them. Initially, I was hosted on a fast server and then moved to slower servers (automatically). They then asked me to upgrade to cloud, which I did and I also bought dedicated IP address, etc. They really are scam. They find ways to move you to cheaper host and then ask for more money and then they never refund. Bad business practices. TA

this particular company performed superb task in management from their service. They have actually performed their servers swiftly and also secure, whatever is actually functioning like a clock. Assistance individuals are readily available all night and day and may assist with any sort of also dumbest question. Incredibly polite. I am very satisfied therefore much with this corporation personnel.

Having found GoDaddy slow for Wordpress was looking for options. Tried BlueHost and basically if you want to be completely frustrated and waste your time then use them. Their support looks like it is contracted out with people that are not very good. You ask a simple question and then you wait. Then you get told something either incorrect or misleading. Then when you query it they take ages to get back. Case in point free SSL, it wasn't enabled I asked how to get it switched on. Got directed to their marketplace to buy one. I queried the fact that it was asking me to pay to be told that they can enable a free one. Now the next pathetic response was it would take 4 hours to be activated. I don't remember having to deal with anything this bad, or maybe I am used to picking up the phone to GoDaddy to speak to someone who knows what they are talking about and gets it resolved immediately.

I switched over from Network Solutions to BlueHost.Big mistake. They ran me around and ran me around and it took forever to switch providers. Once I did that, I was told I would get a website and a design with a 6 month support for $349.95. That was not the case. After a whole month of working on this and I mean it took all month, they said I would have to continue to pay $349.95 each month for 6 months or my site get's shut down. I called and complained and said that is not what I signed up for and the guy on the phone laughed in my face. I told him to go back and listen to the recorded phone call when I signed up for this. He said too bad I'm shutting your site down. NOT GOOD AT ALL. NOT HAPPY, wasted so much of my time and I got nothing but aggravation for this.

Very poor services from setup to ongoing tech support

I've been with bluehost several years as I used it to host my seeds to park the domains for my upcoming projects. I have several domains there about 50 of them. Last incident happened to me that i got hacked and 7 of them were stolen and moved to name.com. I contacted name.com and they replied promptly and they said to wait for bluehost's reply and they will cooperate to move them back. However, bluehost did not reply anything until I post a negative comment on twitter, 10 days later. 10 Days! Its an eternity for them to give a simple "hello, thank you for contacting us" reply. I strongly suggest for you guys to find a better place to host your domains, whatever reasons you are planning to, I think bluehost is NOT a reliable and safe place, its NOT worth it, at all and I advise you to stay away from them.

Never again. When you see ‘Unlimited’ or ‘Unmetered’ - instead read “THROTTLED”. After a year of countless issues with slow server response and database connection errors, we finally reached the last straw after having our hosting account de-activated for purportedly being infected with ‘malware’. After hiring a third party developer to verify that our site was solely experiencing server issues, we migrated to a new host and have experienced ZERO errors. Also - know that the Site Backup Pro service is BROKEN, and does not allow you access to the back-ups that are included in the hosting plan. Support was more than willing to restore the back-ups for me, but REFUSED to give me copies, despite me providing multiple instances of documentation where I was promised and encouraged to download them to my computer. Probably because they knew I would be using the back-ups to escape their clutches. Other than that, Support is incompetent. SSL is buggy. Prepare for errors to pop up out of the blue. Beware Bluehost.

Impossible to get my refund!!

After spending years on my website, it suddenly started getting wiped. I was happily using Concrete5 to build my site. Bluehost, forced installed WordPress, without my permission. It overrode/wiped my site, and replaced it with a blank WordPress blog. I changed it back over and over, requested they stop doing it, but they kept doing it. They've obviously made a deal with WordPress, and are doing this on purpose. I can't use concrete5 anymore.. and get constant prompts to use WordPress instead. They also tried charging me for another site, one that I'd cancelled...twice. They still charged me for it.

I had bluehost bill me two years in a row after I cancelled my account. When my card was billed a second time, I disputed the issue through my bank. My bank asked me to contact the merchant and see if we could resolve this without them. I made the call. The customer service person noted that my domain had expired more than a year ago but that she couldn't refund the payment because I had filed an active dispute. I figured I'd just let the dispute run its course - since customer service acknowledged the mistake, there shouldn't be an issue. I was wrong. Bluehost told my bank (USAA) that that I hadn't "properly cancelled my account within the agreed upon terms and conditions" and denied my refund. Let the buyer beware. I do not recommend bluehost at all.

I really like the bluehost hosting. It is fast and reliable. I recommend it to every webmaster. Check out full detailed review at https://www.maherhackers.com/bluehost-review/