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  • 2.40
    June 24, 2015
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    June 24, 2015

    www.coolhandle.com

    Terrible Tech Support

    I have been their customer since 2010 with a reseller account. I have over 50 websites sitting on one of their servers and about 40 of them show account suspended? I have submitted multiple tickets through my client area and they have not resolved the error. I can't even get into my cpanel??? The support has been ok in the past but not sure what is going on now but I would not recommend them to anyone. Nice folks but horrible service lately? You can not ever speak to a tech support person no matter the urgency...... I spent 5 years building and selling websites for local businesses and as of today most of them are offline and I can not even access the data to extract content and photos to build new sites on another server and obviously it will be with another company.

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