CoolHandle

Just 8 days before my renewal was due CoolHandle's server suddenly died and with it died all my websites, emails, everything. After 3 days of trying to reach customer support, I was referred to the tier-1 support team. They are really dumb and rude. At first, the support person said that I am not their customer as he could find any records. He disconnected the conversation, then emailed instructions on how to apply for an account and the price for 2 years. It took me a few more days to convince the person who answers the phone to relay a message to a manager about my problem. After about a week a rep from support tier-2 found records showing I have been a customer 4 years. They said I had to first pay for the renewal within2 days and they would try to fix the problem. After I paid they said they could not find my account because of server problems. I requested a cancellation and refund, via email which they promised to do as they are obliged to refund fully within 30 days of the renewal. It's 30 days later, they haven't refunded me yet and they hang up the phone on me when I call. I lost all my hosted sites and my 2-years paid membership. They are also thieves. It's been hell dealing with CoolHandle and I don't wish such awful experience to anyone. CoolHandle is the worst company to deal with, they disregard their customers after they get their money.