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  • 1,60
    May 30, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 30, 2017

    www.dataplugs.com

    Terrible reliability and support

    The server they have us on is non-responsive about 15% of the time, no joke, it's really that bad. Every time we contact their support team to resolve the issue it takes hours for them to respond and they can never find any issue. I once needed to update an MX record for one domain and every time I tried their system would fail to update. I contacted support and their solution was to delete the MX records for a completely different domain I also have there. Absolutely horrible service. I ended up moving my DNS elsewhere and I am looking for a new host. I'm just going to throw away the remainder of my pre-paid year with them.

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