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Used to be a good host
Dreamhost has become an unacceptably poor service provider. Now there are more problems problems and there no one to turn to. I wait several days for an email reply from their customer service and sometimes wait hours for their online chat support, until closing time when the system shuts down. There are more problems than ever with sites going down, slow speed, and unexpected 'security measures' which end up blocking friendly connections and bring down my site.
I've been with DH since 2005. I don't want to change, but the service has gotten so awful that sticking with DH is like a time bomb for my business.
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