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  • 1.80
    February 08, 2016
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    February 08, 2016

    www.fatcow.com

    Minor problem lead to destroying my whole site!

    I've used them for years without problem. Suddenly after 3hrs updating last week some minor items were not showing up. When I contacted them the next day suddenly some of those items were working but now suddenly while pa had disappeared. With every support ticket I issued things got worse now 5 of my six pages including a blog of 5 years all have disappeared. Every time I've called in its an hour wait to speak to someone who knows nothing. They say they will get back to me in 12 to 24 hrs and nothing. Every time it just gets worse. Supposedly a "senior tech specialist" is on the case but even since they were put on the job things have gotten worse.. And still I've heard nothing back. The years of smooth sailing means nothing if they can destroy a 5 yr website in a matter of days without needing to answer to you. I don't even know if I'll be able to get any money back but based on what I've read I doubt it. I'm losing customers who are trying to sign up online for courses. A disaster.

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