FatCow

My site was built by Fat Cow. They installed Wordpress and Woocommerce. I logged into my admin page, noticed an update was needed (very common, done this many times before). When I updated (clicked the button 'update now'), the site crashed. Called tech support, they told me to FTP into something, do something. I stated I didn't understand, they didn't care. Called back to ask for help, another support tech took over. While on the phone, I noticed my site lost all products, customers, orders, etc. Asked what happened and tech put me on hold. That was 4 days ago, nothing has been fixed. Today I received an email with computer lingo that makes no sense. PHP, SQL, databases.... They instructed me to contact someone else to help. SOMEONE ELSE?? like who. I paid FatCow tons of money, they installed it, they broke it and now its someone else's fault? I have been screamed at, called a liar twice and lied to daily. DO NOT USE THIS COMPANY. Taking legal action