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  • 1,00
    November 13, 2018
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    November 13, 2018

    Business Model is flawed for their pockets not yours

    I canceled a product that I did not want and had purchased minutes ago. It was the Microsoft Office Suite. The company gave me store credit. I was slightly against that practice but since I purchased the product on my own I made that mistake so I dealt with it and had no complaints. While dealing with the store credit to apply them to the renewal fees, I was guided to apply payments and I did. It worked. I hit the complete purchase to finish out of the screen, and it applied an additional $45 to my pending payments not due for 3 more months. Now that $45 fee was not something I had wanted to pay nor was trying to do; it was not due for another 3 months, why would I pay them 3 months early for no reason? I would not. The rep knew this as I was talking to her while she was explaining how to pay with the store credit. After this mistake was made, they would not refund the balance to my card without me canceling a product. I was very disappointed and ended up canceling several domain names that I'd purchased with them through the years just to get my money back and will not be buying any more domains from GoDaddy in the future. Once you've paid, your money is theirs unless you decide to completely leave. Also, no pro-rated refunds. So if you paid for 12 months and wanted to cancel the policy in 6 months, you will not be credited for the remaining months that you had previously paid for. Be very careful before you click the purchase button!

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