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Refused refund of unused services after they did not provide adequate service in the first place.
I prepaid for 5 years of hosting. After about 6 months, my website was going down all the time. They would not correct it. They typically blamed my website for this. I moved hosting to a reliable hosting company.
I requested cancellation and a refund of my unused (prepaid) services. They refused to refund. They only refund prepaid within 30 days of commencement of services. The terms they sent me in the refund discussion were not disclosed at time of purchase and I noticed they are less than one year old.
Essentially, they ripped me off, planned to rip me off by not providing reliable service to begin with and have since implemented a theft policy applicable to all customers.
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