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  • 1,40
    July 01, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    July 01, 2019


    PLEASE DO NOT USE GODADDY. 1. The service is really bad 2. They give wrong information 3. You need to have the right information so you can insist that what they tell you is wrong, otherwise they will insist with the wrong information 4. Their tech support aren’t good, they cannot resolve their own server issue 5. The support team is very unhelpful, not supportive of your issue and they just don’t care We transferred our domain to GoDaddy 10th June 2019, for some reason GoDaddy cannot resolve the DNS issue thus resulting to our website down for more than 3 weeks and some emails not coming through. We called GoDaddy for support, they configured DNS multiple times but was not able to resolve the issue after all. We requested for GoDaddy to lift the lock so we can move to a private server but they advised us to contact ICANN because ICANN can only lift the lock, when we called ICANN, they clarified, provided us with the policy and it turns out, this should be from GoDaddy. We contacted GoDaddy again, told us the same information and insisted that only ICANN can lift the lock, until I provided the email from ICANN and the policy clauses. They put me on hold for more than 10 mins and told that there is nothing they can do about it, we have to wait for 60 days even after I explained the reason of transfer. They did not offer to look into it etc. I advised that ICANN advised me to send a complaint re this, and the customer support agreed and just said “okay that’s fine”.

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