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  • 1,00
    January 03, 2020
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 03, 2020

    www.godaddy.com

    Poor Service and Refund Policy

    I called up the day before my domain names were due to be renewed to cancel them but was advised id been charged a week earlier and that they couldnt be cancelled yet. Even though i advised that the domains original 1 year purchase doesnt expire until tomorrow, they advised i still couldnt cancel the next 2 year renewal and cant refund me the $500 they had charged me. They pointed me to AUDA policy as to why they couldnt refund, so i looked this up and found that per AUDA they still should and could refund me, to which the contact named Nada simply advised their own policy said they cant and wont even though she had just said it was because of the AUDA policy. After spending over $2k in 12 months with Go Daddy i am in disbelief with the lack of willingness to assist in a matter where they clearly have the power to assist.

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