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  • 1,00
    February 11, 2019
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    February 11, 2019

    www.green.ch

    They destroyed my server during maintenance and were then unwilling to fix it

    They had scheduled maintenance that resulted in a planned power outage. Due to the power outage my server operating system was completely corrupted and would not even boot up. They were unwilling to help fix it, I assume because they had no idea how. They told me to re-install the entire server and software and upload a backup. However the server was given to me in such a poor state that backups were not working due to HDD partition errors. I was in the process of fixing this when they destroyed my server, thus no backups. A complete joke of a hosting company. They are cheap for a reason, avoid like the plague!

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    • This issue has since been resolved. Green.ch's excellent customer care team reached out to me and informed me the server issue was my own mistake due to not shutting down the server prior to the upgrade. Green.ch's great support team did try to resolve the problem and offer additional services but unfortunately the server was too corrupted to be saved. Customer servive is great and we have since worked out other solutions.

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