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I had a great deal of trouble trying to set up my HostGator account. After a lot of time spent with the "tech-support" people, my issues couldn't be resolved and they couldn't provide any sort of satisfactory answers.
They showed a lack of web-hosting knowledge and general empathy.
This could all have been forgiven, had I not discovered that it's essentially impossible to cancel hosting by yourself. Their cancellation form - no matter which reason you select - always asks you to "Please don't go" with a crying alligator. There's no option of finalising the cancellation, you can only call them or join the online chat. This is disgusting service - if I want to cancel my plan, I should be able to. I should definitely not be lured into talking with them again so they can keep my business.
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