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  • 1,40
    May 18, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 18, 2017

    Terrible Service

    I had a great deal of trouble trying to set up my HostGator account. After a lot of time spent with the "tech-support" people, my issues couldn't be resolved and they couldn't provide any sort of satisfactory answers. They showed a lack of web-hosting knowledge and general empathy. This could all have been forgiven, had I not discovered that it's essentially impossible to cancel hosting by yourself. Their cancellation form - no matter which reason you select - always asks you to "Please don't go" with a crying alligator. There's no option of finalising the cancellation, you can only call them or join the online chat. This is disgusting service - if I want to cancel my plan, I should be able to. I should definitely not be lured into talking with them again so they can keep my business.

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