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  • 1,60
    June 19, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
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    June 19, 2017

    horrible, don't sign up with hostgator

    hosted my domain and website on hostgator. Chose it over other service providers. After 1 year, decided to terminate the package. they continue to charge me for the domain lock and privacy. I requested for refund, but they said they can't do anything about it. Also, they actually charged me earlier by 15 days prior to the expiry. But they tell me they can't refund me and I need to appeal to ICANN directly. I asked their live chat, according to them, it's hostgator own arrangement to charge earlier in case anything goes wrong with the credit card. It's not ICANN's requirement to charge early. This is a very bad customer service experience. Never going back to hostgator every again. If anybody is reading this, i strongly advise that you don't go there. This way of Hostgator trying to squeeze every last cent out of you, they are losing their customers faster. Go for other service providers.

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