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  • 1,60
    August 24, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    August 24, 2017

    Such poor email service

    I have been with hostgator for about 2.5 years and have to say the Email Service is extremely poor. Lately, we cannot send email to addresses due to bounce back stating "server refused to talk to me" and seems hostgator is the only company having this issue that I have, no issues experienced. from My Gmail, Yahoo, Hotmail Our domain is not on a black list - already checked and this message does not indicate black list issue. The worse part is not just bad email service. support tells me the issue is Comcast, not them. But every other email service works. I understand that there may be other services out there having similar issues, I do not have any other accounts with the issue. Now support is just saying " the same issue and we can't do anything about it". So they have just washed their hands of the issue. Also, was told by several reps in support that I should consider paying for GSuite instead of using their email servers. HMMM, Hostgator advertises service comes with emails but then when an issue with their service is noted, they say spend more money somewhere else to have good email service. HHMM, seems they know they have been found out and now divert responsibility.

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