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Warning! Dont use Hostgators Business Plan. They will riun you.
My business purchased a 3 year business hosting plan from Hostgator 12 months ago.
On their website it states that the plan includes SSL certificate for the 3 years (as acknowledged by them)..
After 1 year the SSL Certificate expired and our customers are unable to place orders. NO notification that it was about to expire was sent to us. Plus it was only after one year into a supposed 3 year plan.
I have tried to get Hostgator to fix the problem for days now and all I get is "Sorry for your inconvenience. We are looking in to it." NOTHING IS HAPPENING. Our site is still down and will be down for 6-10 days before anything will be done.
If you thinking of taking up hosting with Hostgator think twice, they will completely ruin you business. We had to lay off staff as our site is down and our customers are unable to place orders over our site as it is not secure while this is delayed. This problem was created by Hostgator in the first place and now they are doing nothing to rectify it. If you are thinking of Hostgator as you hosting provider DON'T as they are very poor at taking action on issues they are creating.
I expect I will get the same reply here from Hostgator as is sent to everybody else who posts their complaints here: "We are sorry to hear about the issues that you experienced." I know you may be sorry but as usual nothing will be done by Hostgator. Customers need solutions not apologies. The issue we raise should be a standard fix using automated technology. I think the normal practice of Hostgator is to DO NOTHING and the support people have no power to action anything! . This company needs to put its own warning of "Don't come here as we can't fix your service unless there is a week's delay!!"
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